Bargaining Unit: Use for all Job Titles

Class Code: 038682


Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and experience equivalent to two years of professional full-time regulatory licensing work.

Substitution of Education for Experience: Additional graduate coursework from an accredited college or university in public or business administration or other acceptable field may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.

Substitution of Experience for Education: Fulltime work experience may be substituted for the required education on year-for-year basis to a maximum of four years.


Experience equivalent to one year as a ABC Licensing and Permitting Specialist 1 with the State of Tennessee.

Other Requirements: Necessary Special Qualifications:

Applicants for this class must:

  1. Must obtain notary license within 6 months of hire.

Job Overview: SUMMARY:
Under general supervision, trains TABC licensing staff and directly works with customers to provide complex licensing and permit application processing and instruction for the Tennessee Alcoholic Beverage Commission.


This is the lead level licensing and permitting specialist in the ABC Licensing and Permitting Specialist series.  An incumbent in this class trains licensing staff, prepares, processes, and notarizes complex licensing documentation, and works directly with customers to review and explain the assigned licensing and applications processes in accordance to state and deferral laws, rules, and regulations. An incumbent of this class also acts as a subject matter expert for licensing and permitting and may attend Commission meetings.  This classification differs from ABC Licensing and Permitting Specialist 1 in that an incumbent of the latter performs licensing and permitting work at the working level.

Work Activities: WORK ACTIVITIES

  1. Enforces and oversees complex customer application procedures, laws, and regulations for licensure as outlined by state law and policy.
  2. May train Licensing and Permitting Specialist 1 in all types of permits and licensures as needed
  3. Prepares, processes, and notarizes complex licensing documentation: including applications, renewals, address changes, name changes, and licensing correspondence which can be stored electronically, submitted to legal staff, or submitted to Commission for approval
  4. Collects required certifying documents and examines documents to verify legitimacy and compliance with statutes and regulations.  (e.g., proof of citizenship, immigration status, financial documentation, tax status, non-profit status, codes compliance, criminal history, certificate of existence, business license, property ownership/leasing agreements, insurance documentation, bonds, stockholder status, federal permits, shipping contracts, distributor lists, organizational structure.
  5. Works directly with customers to review and explain complex licenses, applications, required documents, and application processes in accordance to state and federal laws, rules and regulations.
  6. Act as a liaison between the Tennessee Alcoholic Beverage Commission and internal and external agencies, law enforcement agencies, city and county governments, Executive Staff and Commission; may attend monthly Commission meetings for review and approval of licensure.
  7. Collects appropriate fees for applications, licensure, and citations via business checks, money orders, cashier’s check, or credit and debit cards.
  8. Creates reports for internal and external customers: issuance reports, closure reports, status reports, renewal notifications.
  9. Accesses applicant database to determine status of license and permit, test scores, and license history.
  10. Report law and regulation violations to appropriate agencies.
  11. Performs a variety of clerical duties including forms processing, licensure verification upon request, file maintenance, mailings, internal and external communication, and data entry.

Competencies (KSA’s): Competencies:

  1. Approachability
  2. Comfort Around Higher Management
  3. Composure
  4. Customer Focus
  5. Dealing with Ambiguity
  6. Functional/Technical Competency
  7. Informing
  8. Integrity and Trust
  9. Patience
  10. Peer Relationships


  1. Clerical
  2. Communications and Media
  3. Customer and Personal Service
  4. Economics and Accounting
  5. Education and Training
  6. English Language
  7. Law and Government
  8. Mathematics
  9. Personnel and Human Services
  10. Transportation     
  1. Active Learning
  2. Active Listening
  3. Complex Problem Solving
  4. Critical Thinking
  5. Instructing
  6. Reading Comprehension
  7. Service Orientation
  8. Speaking
  9. Time Management
  10. Writing


  1. Deductive Reasoning
  2. Near Vision
  3. Oral Comprehension
  4. Oral Expression
  5. Problem Sensitivity
  6. Selective Attention
  7. Speech Clarity
  8. Time Sharing
  9. Written Comprehension
  10. Written Expression


Tools and Equipment Used: Tools and Equipment Used:

  1. Personal Computer Telephone
  2. Calculator
  3. Fax Machine
  4. Printer
  5. Scanner
  6. Copy Machine

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