Bargaining Unit: Use for all Job Titles

Class Code: 038670

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and experience equivalent to three years of increasingly responsible full-time professional staff administrative experience.
Substitution of Experience for Education: Experience in coordination of requirement gatherings and business analysis for a minimum of three years.
Substitution of Education for Experience: None.

Other Requirements:

Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, performs administrative duties related to delegating and assigning work to other administrative employees, and performs related work as required.
Distinguishing Features: An employee in this class is responsible for performing the duties of a liaison between business stakeholders, subject matter experts and IT personnel to effectively facilitate an understanding of how people, processes, and technology interact to support all regulatory licensing and permits, educational training, regulatory inspections, and enforcement programs.

Work Activities:

Monitoring and Controlling Resources:
  1. Performs quality assurance monitoring of a specific program area to ensure compliance with policy and procedures.
  2. Monitor contractors and staff for adherence to program policies and procedures to ensure appropriate service delivery. 
Making Decisions and Solving Problems:
  1. Reviews documentation of staff based on program needs.
  2. Recommends improvements based on the evaluation of documents and outcomes.
  3. Presents new or modified processes and documents to Senior Management for review and approval.
Provide Consultation and Advice to Others:
  1. Provides technical assistance to agency staff and others associated with ABC.
  2. Recommends to management, team members and other stakeholders, possible improvements to workflow and customer service efforts.
  3. Serves as technical liaison to internal and external sources to adhere to policy and procedures related to the program.
  4. Provides technical assistance to administrators, internal partners, and external customers as it relates to the program objectives.
  5. Advises senior management on all aspects of the program as requested.
  6. Advises and provides guidance to staff on the best practice operation of the program.
Coaching and Developing Others:
  1. Provides direction, guidance and monitoring in the training and development of new team members as it relates to the program.
  2. Provides technical support and insight to senior management and others as it relates to policy and procedures as requested.
Training and Teaching Others:
  1. Conducts statewide training for PODS as required to meet program needs.
  2. Prepares outline of specific training topics and related notes for discussion during the training session.
Communicating with Supervisors, Peers, or Subordinates:
  1. Attends all ABC Project Steering Committee meetings.
  2. Makes recommendations to supervisor and senior management regarding modifications to the program.
  3. Relays time-sensitive information and issues as required to the supervisor.
Communicating with Persons outside Organization:
  1. Communicates with other government agencies and external sources to verify and interpret information and assist customers.
  2. Informs general public on policies for better program awareness as requested by management.
  3. Prepares to answer questions from external customers regarding program delivery.
Coordinating the Work and Activities of Others:
  1. Coordinates with other PODS, business units, or other stakeholders to accomplish specific tasks or program projects.
Resolving Conflicts and Negotiating with Others:
  1. Resolves customer complaints and inquires or refers them to appropriate staff for resolution.
  2. Identifies and/or evaluates problematic issues with other program staff for appropriate resolution.

Competencies (KSA’s):

  1. Business Acumen
  2. Decision Quality
  3. Learning on the Fly
  4. Problem Solving
  5. Strategic Agility
  6. Technical Learning
  7. Priority Setting 
  1. Administration and Management
  2. Computers and Electronics
  3. Customer and Personal Service
  4. Design
  5. Education and Training
  6. Law and Government 
  1. Active Learning
  2. Active Listening
  3. Critical Thinking
  4. Learning Strategies
  5. Speaking
  6. Instructing
  7. Complex Problem Solving
  8. Operations Analysis
  9. Quality Control Analysis
  10. Systems Analysis 
  1. Deductive Reasoning
  2. Inductive Reasoning

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer

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