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ABC REGULATORY OFFICER SPV

Class Title: ABC REGULATORY OFFICER SPV

Bargaining Unit: Use for all Job Titles

Class Code: 038680 

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and qualifying experience equivalent to two years of full-time work in one or a combination of the following: 1) professional or paraprofessional level compliance experience dealing with alcoholic beverage law compliance, 2) experience in basic math skills, 3) experience in enforcement of alcohol regulations and/or experience with health inspections of restaurants or similar type work experience, 4) experience dealing with the inspection of establishments or entities dealing with the possession, storage, transportation and sale of intoxicating liquors, intoxicating drinks, alcoholic beverages, spirits, wines and/or beer.
 
Substitution of Experience for Education: Experience in one or a combination of the following areas may be substituted for the required education on a year-for-year basis to a maximum of four years: 1) professional or paraprofessional level compliance experience dealing with alcoholic beverage law compliance, 2) experience in basic math skills, 3) experience in enforcement of alcohol regulations and/or experience with health inspections of restaurants or similar type work experience, or 4) experience dealing with inspection of establishments or entities dealing with the possession, storage, transportation and sale of intoxicating liquors, intoxicating drinks, alcoholic beverages, spirits, wines and/or beer.
 
Substitution of Education for Experience: None.

Other Requirements:

Necessary Special Qualifications: Applicants for this class must:
  1. Have a good moral character, as determined by investigation;
  2. Complete a criminal history disclosure form in a manner approved by the appointing authority;
  3. Agree to release all records involving their criminal history to the appointing authority;
  4. Supply fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  5. Possess a valid motor vehicle operator’s license at the time of appointment. 
Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for ABC Regulatory Officer Supervisor work of average difficulty; and performs related work as required.
Distinguishing Features: An employee in this class supervises regulatory officers and audits of retail alcoholic beverage establishments and entities, alcoholic beverage distributors, and alcohol beverage manufacturers to ensure compliance with state laws as well as ABC rules and regulations.

Work Activities:

Inspecting Equipment, Structures, or Materials:
  1. Reviews licensee documentation.
  2. Inspects records of companies that transport alcoholic beverages into the State of Tennessee to ensure that rules are complied with.
  3. Inspects alcoholic beverage invoices and records visually to ensure the proper purchase and storage.
  4. Performs field inspections of alcoholic beverages sold or offered for sale at retail.
Evaluating Information to Determine Compliance with Standards:
  1. Conducts field inspections of alcohol beverage inventories found in retail stores, liquor-by-the drink establishments, distilleries, and wholesale establishments.
  2. Contacts Special Agents for seizure of contraband alcoholic beverages or other types of contraband deemed illegal by law.
  3. Compares alcohol beverage inventories to sales to ensure proper purchasing.
  4. Inspects trucks that transport alcoholic beverages to ensure proper identification and transportation rules.
  5. Recommends changes for industry members to maintain compliance.
  6. Issues regulatory citations to licensees for violations of ABC rules and regulations.
  7. Identifies contraband alcoholic beverages that are not located on the invoice. 
Analyzing Data or Information:
  1. Provides explanations of state and federal laws, rules and regulations to public and other governmental agencies.
  2. Conducts regulatory inspections of licensed businesses for compliance.
  3. Interviews witnesses, licensees, other agencies, anonymous sources, or others who may be able to provide information of regulatory violations of licensees.
  4. Communicates with other investigative agencies in developing information on regulatory violations.
  5. Obtains information from web sites and local newspapers, handbills, flyers, and social media. 
Documenting/Recording Information:
  1. Describes in detail the inspection, procedures followed, results, recommendations, and conclusions.
  2. Assists Special Agent to document date of seizure, description of seized alcoholic beverages, and current location of contraband alcoholic beverages.
  3. Completes a licensee inspection sheet to document the inspection.
  4. Records confessions or statements made by the ABC license holder.
  5. Records license information and evidence relating to the non-compliant sales of alcoholic beverages.
  6. Completes an inspection worksheet indicating location information, permit number, inspecting agent, license holder, date, license type and details concerning any violations.
Performing Administrative Activities:
  1. Rewrites documents to correct errors and deficiencies found in review.
  2. Records daily activities including licensee inspections, leave, attendance, and phone calls in a log for potential use in civil and/or criminal court or ABC hearings.
  3. Records number and type inspections made, hours worked, and location as required by agency directives.
  4. Compares information on inspection documents to verify accurate recording of the inspection. 
Updating and Using Relevant Knowledge:
  1. Keeps up-to-date on changing laws and rules pertaining to all license types.
  2. Keeps up-to-date on relevant technology for job functions.
  3. Keeps subordinates up-to-date on changing laws and rules pertaining to all license types. 
Interpreting the Meaning of Information for Others:
  1. Assists subordinates in understanding how to apply laws and rules.
  2. Assists the public with understanding how laws and rules apply to them, as needed.
Communicating with Supervisors, Peers, or Subordinates:
  1. Clearly communicates goals, strategies, changes in law, rules or policy and any other pertinent information.
  2. Clearly communicates with supervisors regarding department goals, progress and any other pertinent information.
Guiding, Directing and Motivating Subordinates:
  1. Trains new employees in job functions.
  2. Teaches all employees about new laws, rules, policies, etc. as they arise.
  3. Helps subordinates set performance goals and career plans to broaden skills and knowledge and to advance within the organization.
  4. Identifies areas of weakness in subordinates, especially relative to goals, and helps subordinates grow stronger in these areas to achieve goals.
Resolving Conflicts and Negotiating with Others:
  1. Maintains a respectful workplace by facilitating performance and communication amongst subordinates as necessary.
  2. Mediates between subordinates as necessary.
  3. Encourages respectful behavior and cooperation from all employees.

Competencies (KSA’s):

Competencies:
  1. Dealing with Ambiguity
  2. Decision Quality
  3. Integrity and Trust
  4. Time Management
  5. Problem Solving
  6. Perseverance
  7. Written Communication
  8. Approachability
  9. Composure
  10. Listening 
Knowledge:
  1. Applicable laws, government regulations, and agency rules
  2. Customer service principles and processes
  3. Basic Mathematics
  4. Clerical procedures as they relate to managing files and records and the use of work processing systems
  5. Policies, procedures, and strategies to promote effective local and state operations for the protection of people and property 
Skills:
  1. Time Management
  2. Speaking and conveying information to others effectively
  3. Active learning and using new information for problem-solving and decision-making
  4. Critical thinking and using logic and reasoning to identify strengths and weaknesses of approaches to problems
  5. Active listening and giving full attention to points being made
  6. Communicating effectively in writing as appropriate for the needs of the audience
  7. Social Perceptiveness
  8. Quality Control Analysis as it relates to conducting inspections of certain products 
Abilities:
  1. Time sharing and the ability to shift back and forth between two or more tasks
  2. Communicating information and ideas verbally and in writing so others can understand
  3. Listening and understanding information and ideas both written and through spoken words
  4. Deductive reasoning and the ability to apply general rules to specific problems to produce answers that make sense
  5. Inductive reasoning and the ability to combine pieces of information to form general rules or conclusions
  6. Adding, subtracting, multiplying, or dividing quickly and correctly
  7. Bending, stretching, twisting, or reaching with body, arms and/or legs
  8. Visual color discrimination and the ability to match or detect differences between colors

Tools and Equipment Used:

  1. Motor Vehicle
  2. Phone
  3. Computer
  4. Scanner
  5. Fax Machine
  6. Roadside Safety Equipment
  7. Laptop or Tablet

– See more at: https://agency.governmentjobs.com/tennessee/default.cfm?action=viewclassspec&classSpecID=1087499&viewOnly=yes#sthash.1XYCP8yP.dpuf

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