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ABC REGULATORY OFFICER

Class Title: ABC REGULATORY OFFICER

Bargaining Unit: Use for all Job Titles

Class Code: 038679

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and qualifying experience equivalent to one year of full-time work in one or a combination of the following: 1) professional or paraprofessional level compliance experience dealing with alcoholic beverage law compliance, 2) experience in basic math skills, 3) experience in enforcement of alcohol regulations and/or experience with health inspections of restaurants or similar type work experience, 4) experience dealing with the inspection of establishments or entities dealing with the possession, storage, transportation and sale of intoxicating liquors, intoxicating drinks, alcoholic beverages, spirits, wines and/or beer.
 
Substitution of Experience for Education: Experience in one or a combination of the following areas may be substituted for the required education on a year-for-year basis to a maximum of four years: 1) professional or paraprofessional level compliance experience dealing with alcoholic beverage law compliance, 2) experience in basic math skills, 3) experience in enforcement of alcohol regulations and/or experience with health inspections of restaurants or similar type work experience, or 4) experience dealing with inspection of establishments or entities dealing with the possession, storage, transportation and sale of intoxicating liquors, intoxicating drinks, alcoholic beverages, spirits, wines and/or beer.
 
Substitution of Education for Experience: None.

Other Requirements:

Necessary Special Qualifications: Applicants for this class must:
  1. Have a good moral character, as determined by investigation;
  2. Complete a criminal history disclosure form in a manner approved by the appointing authority;
  3. Agree to release all records involving their criminal history to the appointing authority;
  4. Supply fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  5. Possess a valid motor vehicle operator’s license at the time of appointment. 
Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for performing routine licensing permitting work. Work involves conducting routine compliance inspections, new licensee inspections, and renewal licensee inspections. These inspections include reviewing licensee permits to ensure compliance with applicable policies, regulatory rules, and state laws. This work also includes communicating with the public, industry members, and law enforcement.
Distinguishing Features: An employee in this class conducts regulatory inspections and audits of retail alcoholic beverage establishments and entities, alcoholic beverage distributors, and alcohol beverage manufacturers to ensure compliance with state laws as well as ABC rules and regulations. This class differs from classifications in the ABC Special Agent series in that incumbents of the latter conduct professional criminal investigations on businesses or individuals violating Tennessee state laws, rules, and regulations, and are assisted by employees in this class to prepare criminal cases as necessary.

Work Activities:

Analyzing Data or Information:
  1. Provides explanations of state and federal laws, rules and regulations to public and other governmental agencies.
  2. Conducts regulatory inspections of licensed businesses for compliance with state and federal laws and agency rules and regulations.
  3. Interviews witnesses, licensees, other agencies, anonymous sources, or others who may be able to provide information of regulatory violations of licensees.
  4. Communicates with other investigative agencies in developing information on regulatory violations.
  5. Obtains information from web sites and local newspapers, handbills, flyers, and social media. 
Evaluating Information to Determine Compliance with Standards:
  1. Conducts field inspections of alcohol beverage inventories found in retail stores, liquor-by-the drink establishments, distilleries, and wholesale establishments.
  2. Contacts Special Agents for seizure of contraband alcoholic beverages or other types of contraband deemed illegal by law.
  3. Compares alcohol beverage inventories to sales to ensure proper purchasing.
  4. Inspects trucks that transport alcoholic beverages to ensure proper identification and transportation rules.
  5. Recommends changes for industry members to maintain compliance.
  6. Issues regulatory citations to licensees for violations of ABC rules and regulations.
  7. Identifies contraband alcoholic beverages that are not located on the invoice. 
Documenting/Recording Information:
  1. Describes in detail the inspection, procedures followed, results, recommendations, and conclusions.
  2. Assist Special Agent to document date of seizure, description of seized alcoholic beverages, and current location of contraband alcoholic beverages.
  3. Completes a licensee inspection sheet to document the inspection.
  4. Records confessions or statements made by the ABC license holder.
  5. Records license information and evidence relating to the non-compliant sales of alcoholic beverages.
  6. Completes an inspection worksheet indicating location information, permit number, inspecting agent, license holder, date, license type, and details concerning any violations. 
Performing Administrative Activities:
  1. Rewrites documents to correct errors and deficiencies found in review by the supervisor.
  2. Records daily activities including licensee inspections, leave, attendance, and phone calls in a log for potential use in civil and/or criminal court or ABC hearings.
  3. Records number and type of inspections made, hours worked, and location as required by agency directives.
  4. Compares information on inspection documents to verify accurate recording of the inspection.
Inspecting Equipment, Structures, or Materials:
  1. Reviews licensee documentation.
  2. Inspects records of companies that transport alcoholic beverages into the State of Tennessee to ensure that rules are complied with.
  3. Inspects alcoholic beverage invoices and records visually to ensure the proper purchase and storage.
  4. Performs field inspections of alcoholic beverages sold or offered for sale at retail.
Performing General Physical Activities:
  1. Walks for extended periods of time during inspections.
  2. Climbs stairs or ladders.
  3. May be required to lift and carry heavy items up to 50 lbs. or greater for a short period.

Competencies (KSA’s):

Competencies:
  1. Dealing with Ambiguity
  2. Decision Quality
  3. Integrity and Trust
  4. Time Management
  5. Problem Solving
  6. Perseverance
  7. Written Communication
  8. Approachability
  9. Composure
  10. Listening 
Knowledge:
  1. Applicable laws, government regulations, and agency rules
  2. Customer service principles and processes
  3. Basic Mathematics
  4. Clerical procedures as they relate to managing files and records and the use of work processing systems
  5. Policies, procedures, and strategies to promote effective local and state operations for the protection of people and property 
Skills:
  1. Time Management
  2. Speaking and conveying information to others effectively
  3. Active learning and using new information for problem-solving and decision-making
  4. Critical thinking and using logic and reasoning to identify strengths and weaknesses of approaches to problems
  5. Active listening and giving full attention to points being made
  6. Communicating effectively in writing as appropriate for the needs of the audience
  7. Social Perceptiveness
  8. Quality Control Analysis as it relates to conducting inspections of certain products 
Abilities:
  1. Time sharing and the ability to shift back and forth between two or more tasks
  2. Communicating information and ideas verbally and in writing so others can understand
  3. Listening and understanding information and ideas both written and through spoken words
  4. Deductive reasoning and the ability to apply general rules to specific problems to produce answers that make sense
  5. Inductive reasoning and the ability to combine pieces of information to form general rules or conclusions
  6. Adding, subtracting, multiplying, or dividing quickly and correctly
  7. Bending, stretching, twisting, or reaching with body, arms and/or legs
  8. Visual color discrimination and the ability to match or detect differences between colors

Tools and Equipment Used:

  1. Motor Vehicle
  2. Phone
  3. Computer
  4. Scanner
  5. Fax Machine
  6. Roadside Safety Equipment
  7. Laptop or Tablet

– See more at: https://agency.governmentjobs.com/tennessee/default.cfm?action=viewclassspec&classSpecID=1083210&viewOnly=yes#sthash.XrSvaSMr.dpuf

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