Bargaining Unit: Use for all Job Titles
Class Code: 075620

Education and Experience: Determined by the appointing authority.

Other Requirements:

Necessary Special Qualifications: Determined by the appointing authority.

Examination Method: Determined by the appointing authority.

Job Overview: Summary: Under direction, is responsible for professional managerial and administrative work of average difficulty in supervising a section of subordinate clerical workers engaged in reviewing and processing applications for insurance agent licenses; and performs related work as required.

Distinguishing Features: The employee in this class is responsible for reviewing and making decisions on all applications submitted by insurance agents for licenses to conduct business in Tennessee. Work involves supervising a section of subordinate clerical employees engaged in reviewing applications for completeness and accuracy and processing application documents and licensing fees. The employee is allowed considerable independence in making decisions with regard to section operations and procedures.
Work Activities: 1. Directs the activities of the agent licensing section of the Department of Insurance; assigns, trains, supervises, and evaluates subordinate clerical workers engaged in processing application documents, issuing insurance agent licenses, and collecting and accounting for licensing fees; makes recommendations on staff employment, promotion, demotion, dismissal, and other human resources actions.

2. Reviews applications for insurance agent licenses and makes determinations on the qualifications and fitness of applicants.

3. Establishes and maintains a variety of personal contacts with subordinates, departmental associates and superiors, insurance company representatives, prospective insurance agents, and members of the public to explain, interpret, and enforce pertinent agent licensing laws, rules, and regulations and to answer questions and resolve problems with licensing procedures, agent examinations, and license issuance.

4. Monitors and evaluates the administration or insurance agent examinations across the state; assists in revising and updating the agent examination and study manuals when necessary.

5. Supervises and participates in the preparation and maintenance of routine records and reports, including computer documents, financial documents, agent licenses and certificates, and administrative and supervisory records and reports.

6. Studies section organization, operations, and procedures and makes recommendations intended to effect improvements in economy, efficiency, and quality in these areas.

7. Supervises the collection of insurance agent licensing fees.

8 Attends and participates in hearings on the revocation of specific agent licenses, in cases of suspected violation of state statutes.

8. Assists in drafting new legislation on agent licensing laws, rules, and regulations.

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