This week’s featured Job Opening in Williamson County

Bargaining Unit: Use for all Job Titles
Class Code: 079625

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree.

Substitution of Education for Experience: None.

Substitution of Experience for Education: None.

Other Requirements: Necessary Special Qualifications: Applicants for this class must:

  •  Complete a criminal history disclosure form in a manner approved by the appointing authority;
  • Agree to release all records involving their criminal history to the appointing authority;
  • Have no conviction for a felony;
  • Must not  have been discharged under any other than honorable conditions from any branch of the United States armed forces;
  • Submit to a review of and not be listed on the Indicated Persons Registry of the Department of Children’s Services;
  • Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  • Have reliable transportation and possess a valid driver’s license;
  • Submit to a review of their status and not be listed on the Department of Health’s vulnerable persons’ registry;
  • After appointment, successfully complete (as indicated by an assessment at completion) a prescribed course of training offered by the Tennessee Department of Human Services;
  • Available to be on call 24 hours a day, 7 days a week.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview: Summary: Under immediate supervision, is responsible for professional Adult Protective Services (APS) investigative and/or service coordination work of routine difficulty; performs related work as required.

Distinguishing Features: This is the entry class in the professional APS Investigative Specialist sub-series. An employee in this class learns the proper principles, practices, and procedures for investigative work in the APS program. This class differs from that of Investigative Specialist 2 in that an incumbent of the latter performs at the working level under general supervision.

*An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Work Activities:

  1. Learns to investigate allegations of abuse, neglect, and/or exploitation of vulnerable adults who are mentally or physically impaired, and incapable of self-care due to disability or age, in order to determine if there is a need for protective services.
  2. Learns to understand and apply APS policies and procedures in order to recognize the criteria required for APS involvement.
  3. Learns to document all case activities, observations, changes, etc. thoroughly, professionally, and in a timely manner in the electronic case management system.
  4. Learns to discuss difficult situations with the client, family members, caregivers, collateral contacts, and/or service providers to determine resources or actions needed to reduce risk.
  5. Learns to manage time effectively and efficiently in order to ensure timely and accurate case management.
  6. Learns to document information thoroughly, professionally, and objectively regarding all contacts, including method, purpose and outcome, as well as the level of progress toward meeting goals or objectives identified in the service plan, if applicable, in the case management system, following policy guidelines.
  7. Learns to conduct program specific assessments in order to determine needs, strengths, and/or risk level for clients and monitor progress of the client’s status and/or service plan.
  8. Learns to interview clients, family members, neighbors, alleged perpetrators, or other relevant individuals in order to gather additional pertinent information, regarding risk factors, including but not limited to the client’s health, living arrangements, financial stability, family involvement, needs, and strengths to determine causes of current situation.
  9. Learns to request and evaluate relevant documentation, including but not limited to, educational, medical, psychological, criminal, and/or financial records, as needed, to assess needs and risks of clients.
  10. Learns to conduct visits to identify potential risk factors such as unsanitary living conditions, lack of utilities, any form of abuse, neglect, exploitation and/or self-neglect in the client’s home environment, as appropriate.
  11. Learns to refer and/or coordinate services for clients, which may reduce client risk and increase self-sufficiency.
  12. Learns to respond to clients, collateral contacts, service providers, and/or caregivers as required by department policy.
  13. Learns to respond professionally and timely to inquiries via telephone, e-mails, letters, and face-to-face visits.
  14. Learns to testify and/or provide necessary documents in legal proceedings.
  15. Learns to conduct presentations for public awareness of the APS program.
  16. Learns to ensure client confidentiality is maintained according to state law and agency policy.
  17. Learns to analyze and review all information gathered in order to prioritize risk and implement appropriate service plan which addresses the immediate needs for the protection of the client.
  18. Learns to schedule all required case activities within agency timelines in order to meet policy requirements.
  19. Learns to utilize relevant electronic systems and software for entering data, reviewing, and processing information.
  20. Learns to prioritize, by urgency, the needs or concerns of the client, including but not limited to electricity, food, medical, etc.
  21. Learns to develop solutions to problems regarding clients by participating as a member of VAPIT (Vulnerable Adult Protection Investigation Team) and multi-disciplinary teams.

Competencies (KSA’s): Competencies:

  1. Boss Relationships
  2. Integrity and Trust
  3. Learning on the Fly
  4. Compassion
  5. Approachability
  6. Priority Setting
  7. Action Oriented
  8. Composure
  9. Perseverance
  10. Standing Alone


  1. English Language
  2. Customer and Personal Service
  3. Clerical
  4. Public Safety and Security
  5. Psychology
  6. Sociology and Anthropology


  1. Reading Comprehension
  2. Active Listening
  3. Active Learning
  4. Time Management
  5. Writing
  6. Critical Thinking
  7. Persuasion
  8. Service Orientation
  9. Social Perceptiveness
  10. Monitoring


  1. Written Comprehension
  2. Written Expression
  3. Oral Comprehension
  4. Oral Expression
  5. Speech Clarity
  6. Speech Recognition
  7. Problem Sensitivity
  8. Deductive Reasoning
  9. Inductive Reasoning
  10. Time Sharing

Tools and Equipment Used:

  1. Computer/Laptop
  2. Telephone
  3. Multi-Function Printer (fax/copy/scan/print)
  4. Cell Phone
  5. Motor Vehicle
  6. IPad


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