Bargaining Unit: Use for all Job Titles
Class Code: 079640

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree, and experience equivalent to three years of full-time professional work in one or a combination of the following: social services and/or human services case management, gerontology, investigations regarding vulnerable persons, psychology, or sociology. An additional two years of experience in APS supervision as a Field Supervisor, APS Intake Supervisor, or Team Coordinator or five years of supervisory experience in the areas listed above is also required.

Other Requirements: Necessary Special Qualifications: Applicants for this class are required to:

  1. Complete a criminal history disclosure form in a manner approved by the appointing authority.
  2. Agree to release all records involving their criminal history to the appointing authority.
  3. Have no conviction for a felony.
  4. Must not  have been discharged under any other than honorable conditions from any branch of the United States armed forces.
  5. Submit to a review of and not be listed on the Indicated Persons Registry of the Department of Children’s Services;
  6. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
  7. Have reliable transportation and possess a valid driver’s license.
  8. Submit to a review of their status of and not be listed on the Department of Health’s vulnerable persons’ registry.
  9. After appointment, successfully complete (as indicated by an assessment at completion) a prescribed course of training offered by the Tennessee Department of Human Services.
  10. Available to be on call 24 hours a day, 7 days a week.

Examination Method: Education and Experience, 100% for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Job Overview: Summary: Under general supervision, is responsible for professional Adult Protective Services (APS) supervisory work of considerable difficulty; performs related work as required.

Distinguishing Features: An employee in this class supervises a staff of APS Team Coordinators and their subordinate staff, as well as APS Regional Assistants, in carrying out the Adult Protective Services program in a geographical area of the state.

Work Activities:


  1. Oversees the operation of the APS program to ensure compliance with state laws and regulations.
  2. Assists state office staff regarding relevant policy and procedures, as well as making recommendations for change, new ideas and improvements in efficiency/quality in these areas.
  3. Provides guidance, support, motivation, and direction to staff including monitoring performance and giving feedback to meet performance management objectives.
  4. Uses and analyzes data to develop program practice to improve quality of service and maintain data and integrity.
  5. Supervises the preparation and submission of required monthly reports as needed; identifies and discusses potential or existing problems which must be corrected in order to conform to policy.
  6. Analyzes and evaluates program/caseload trends; makes adjustments to enhance continuous improvement.
  7. Identifies and implements objectives and strategies to achieve program goals and enhance program development.
  8. Supervises the work of an Adult Protective Services region and provides technical assistance and advice to APS Team Coordinators (FS1s).
  9. Develops strategies that enhance and support staff through coaching and mentoring to increase their knowledge and skills in job performance.
  10. Identifies the extent to which staff is effectively meeting policy and procedures in order to determine training needs.
  11. Makes recommendations on employment, retention, promotion, demotion, and other personnel actions; develops job plans; conducts interim reviews and annual performance evaluations, and also reviews performance evaluations.
  12. Assesses, plans, and/ or conducts training programs for staff, contracted agencies, and other community based organizations in policy, procedures or other areas to improve program delivery.
  13. Monitors and coordinates resources and policies/procedures to ensure appropriate service delivery.
  14. Assists state office staff in preparation of a budget by estimating the level of expenses needed for operations.
  15. Improves professional skills and knowledge through continuous learning to better serve staff and customers.
  16. Utilizes relevant electronic systems and software for entering data, reviewing, and processing information.
  17. Develops constructive and cooperative working relationships with internal/external sources to meet the needs of clients, staff and community; identifies and/or evaluates problematic issues for appropriate resolution.
  18. Confers with subordinate staff regarding problem cases to determine course of action to be followed; makes recommendations on action to be taken.
  19. May perform important public contact and liaison work by explaining and interpreting the APS program, policies, and procedures to law enforcement agencies, resource agencies, District Attorneys, court officials, government organizations and the general public; may serve on regional boards and panels related to APS activities.
  20. May conduct group meetings, in-service training, and standardized training on specific topics so that information can be properly disseminated to APS staff, as well as the public.

Competencies (KSA’s): Competencies:

  1. Directing others
  2. Delegation
  3. Building Effective Teams
  4. Conflict Management
  5. Action Oriented
  6. Ethics and Values
  7. Organizing
  8. Dealing with ambiguity
  9. Informing
  10. Composure


  1. Administration and Management
  2. Customer and Personal Service
  3. Therapy and Counseling
  4. Public Safety and Security
  5. Law and Government
  6. Communication and Media
  7. Sociology and Anthropology
  8. Psychology
  9. Philosophy and Theology
  10. Personnel and Human Resources


  1. Time Management
  2. Complex Problem Solving
  3. Critical Thinking
  4. Judgment and Decision Making
  5. Instructing
  6. Reading Comprehension
  7. Active Listening
  8. Active Learning
  9. Writing
  10. Negotiation


  1. Oral Comprehension
  2. Problem Sensitivity
  3. Written Expression
  4. Time Sharing
  5. Written Comprehension
  6. Deductive Reasoning
  7. Inductive Reasoning
  8. Oral Expression
  9. Category Flexibility
  10. Flexibility of Closure

Tools and Equipment Used:

  1. Computer/Laptop/Tablet
  2. Telephone
  3. Multifunction Printer/Scanner
  4. Cell phone
  5. ID Badge
  6. Motor Vehicle
  7. Computer Headset
  8. Projector
  9. Video Conference System


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