Bargaining Unit: Use for all Job Titles
Class Code: 079641

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree, and experience equivalent to three years of full-time professional work in one or a combination of the following: social services and/or human services case management, gerontology, investigations regarding vulnerable persons, psychology, or sociology

Other Requirements: Necessary Special Qualifications: Applicants for this class are required to:

  1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
  2. Agree to release all records involving their criminal history to the appointing authority;
  3. Have no conviction for a felony.
  4. Must not  have been discharged under any other than honorable conditions from any branch of the United States armed forces
  5. Submit to a review of and not be listed on the Indicated Persons Registry of the Department of Children’s Services;
  6. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  7. Have reliable transportation and possess a valid driver’s license
  8. Submit to a review of their status and not be listed on the Department of Health’s vulnerable persons’ registry.
  9. After appointment, successfully complete (as indicated by an assessment at completion) a prescribed course of training offered by the Tennessee Department of Human Services.
  10. Available to be on call 24 hours a day, 7 days a week.

Examination Method: Education and Experience, 100% for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Job Overview: Summary: Under general supervision, is responsible for professional Adult Protective Services (APS) supervisory work of average difficulty; performs related work as required.

Distinguishing Features: An employee in this class supervises a staff of investigative specialists in carrying out the Adult Protective Services program in a geographical area of the state.
Work Activities:

  1. Supervises the work of an APS unit and provides technical assistance and advice to APS Investigative Specialists.
  2. Supervises the operation of the APS program within an assigned area to ensure compliance with state laws and regulations.
  3. Assists APS upper management staff by ensuring compliance with policy and procedure, as well as making recommendations for change, new ideas and improvements in efficiency/quality in these areas.
  4. Provides guidance, support, motivation, and direction to APS Investigative Specialists including monitoring performance and giving feedback to meet performance management objectives.
  5. Provides feedback to APS Regional Supervisor to develop program practice to improve quality of service and maintain data and integrity.
  6. Prepares and submits required monthly reports as needed; identifies and discusses with APS Regional Supervisor existing or potential problems which must be corrected in order to conform to policy.
  7. Evaluates program/caseload trends in assigned area; makes recommendations for adjustments to enhance continuous improvement.
  8. Provides feedback and assists with implementing objectives and strategies to achieve program goals and enhance program development.
  9. Develops strategies that enhance and support APS Investigative Specialists through coaching and mentoring to increase their knowledge and skills in job performance.
  10. Identifies the extent to which APS Investigative Specialists are effectively meeting policy and procedures in order to determine training needs.
  11. In conjunction with the APS Regional Supervisor, makes recommendations on employment, retention, promotion, demotion, and other personnel actions; develops job plans; conducts interim reviews and annual performance evaluations.
  12. Assesses, plans, and/ or conducts training programs for APS Investigative Specialists, contracted agencies, and other community-based organizations in policy, procedures or other areas to improve program delivery.
  13. Monitors and coordinates resources and policies/procedures to ensure appropriate service delivery.
  14. Assists appropriate state office staff with estimating expenses needed for operations in order to determine adequate program budget.
  15. Improves professional skills and knowledge through continuous learning to better serve APS staff and customers.
  16. Utilizes relevant electronic systems and software for entering data, reviewing, and processing information.
  17. Develops constructive and cooperative working relationships with internal/external sources to meet the needs of clients, staff and community; identifies and/or evaluates problematic issues for appropriate resolution.
  18. Reviews all cases and confers with APS Investigative Specialist to determine course of action to be followed; provides directives and/or makes recommendations on action to be taken.
  19.  Performs important public contact and liaison work by explaining and interpreting the APS program, policies, and procedures to law enforcement agencies, resource agencies, District Attorneys, court officials, government organizations and the general public; may serve on local boards and panels related to APS activities.
  20. May conduct group meetings, in-service training, and standardized training on specific topics so that information can be properly disseminated to APS staff, as well as the public.
  21. May provide supervision for subordinates working on repatriation cases and/or mentorships for other APS field staff.

Competencies (KSA’s): Competencies:

  1. Time Management
  2. Decision Quality
  3. Customer Focus
  4. Building Effective Teams
  5. Ethics and Values
  6. Approachability
  7. Conflict Management
  8. Action Oriented
  9. Delegation
  10. Comfort Around Higher Management


  1. Administration and Management
  2. Customer and Personal Service
  3. Law and Government
  4. Education and Training
  5. English Language
  6. Public Safety and Security
  7. Personnel and Human Resources
  8. Psychology
  9. Therapy and Counseling
  10. Philosophy and Theology


  1. Monitoring
  2. Reading Comprehension
  3. Troubleshooting
  4. Complex Problem Solving
  5. Service Orientation
  6. Quality Control Analysis
  7. Negotiation
  8. Coordination
  9. Social Perceptiveness
  10. Writing


  1. Deductive Reasoning
  2. Inductive Reasoning
  3. Selective Attention
  4. Time Sharing
  5. Problem Sensitivity
  6. Oral Comprehension
  7. Oral Expression
  8. Originality
  9. Information Ordering
  10. Category Flexibility

Tools and Equipment Used:

  1. Computer/Laptop/Tablet
  2. Telephone
  3. Multifunction Printer/Scanner
  4. Cellphone
  5. ID Badge
  6. Motor Vehicle
  7. iPad


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