Bargaining Unit: Use for all Job Titles
Class Code: 098715
Education and Experience: Graduation from an accredited college or technical institute with an associate’s degree in Criminal Justice, or related field, and experience equivalent to two years of full-time experience in a criminal justice setting collecting, analyzing, and examining biometric or criminal history related information.
Graduation from an accredited college or technical institute with an associate’s degree and three years of experience in a criminal justice setting collecting, analyzing, and examining biometric or criminal history related information.
Two years of coursework at an accredited college or university and three years of experience in a criminal justice setting collecting, analyzing, and examining biometric or criminal history related information.
Substitution of Experience for Education: Qualifying full-time professional experience in a criminal justice setting collecting, analyzing, and examining biometric or criminal history related information may be substituted for the required education on a year-for-year basis to a maximum of two years.

Other Requirements:

Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for professional biometrics examination work of average difficulty; performs related work as required.
Distinguishing Features: This is the working-level class in the Biometrics Examiner sub-series. An employee in this class receives on-the-job training in examining, analyzing, and comparing fingerprints, updating palm prints and photographic submissions of persons arrested for crimes, applicants for employment, and persons applying for various state licenses. This class differs from that of Biometrics Examiner 2 in that an incumbent of the latter functions at the advanced working or lead level.

Work Activities:

Resolving Conflicts and Negotiating with Others:
  1. Addresses and resolves complaints concerning criminal history information with external vendors, the general public, local, state, and federal law enforcement agencies, and court clerks. 
Interacting with Computers:
  1. Utilizes appropriate databases [i.e., Access databases, Computerized Criminal History (CCH) database, Automated Fingerprint Identification System (AFIS), National Crime Information Center (NCIC), Expungement database, Tennessee Applicant Processing Services (TAPS), and Automated Records Management System (ARMS)] to process data].
Identifying Objects, Actions, and Events:
  1. Verifies incoming biometric submissions (e.g., tenprint verification, name search verification, state identification number, etc.) with existing biometrics.
  2. Identifies appropriate background check process based upon Originating Agency Number (ORI) (e.g., juvenile filters, local, state, and/or federal checks, etc.).
Making Decisions and Solving Problems:
  1. Corrects unauthorized biometric submissions to be processed by TBI and FBI. 
Documenting/Recording Information:
  1. Takes fingerprints, photographs, and palm prints of persons accused of crimes.
  2. Enters and stores descriptive data, fingerprint cards, deceased records, and background check results in various databases.
Communicating with Persons Outside of Organization:
  1. Provides and communicates criminal history information results from biometric submissions to external vendors, submitting agencies, and local, state, and federal law enforcement agencies by telephone, in written form, e-mail, or in person.
  2. Receives and transmits crime information data via the Tennessee Information Enforcement System (TIES).
Evaluating Information to Determine Compliance with Standards:
  1. Evaluates criminal history results of biometric submissions on vendor contractors to determine whether the criteria have been met.
  2. Evaluates biometric submission quality to categorize rejections based on error classification.
Updating and Using Relevant Knowledge:
  1. Learns procedures for operating the Automated Fingerprint Identification System (AFIS).
  2. Learns procedures for operating the live scan device.
  3. Receives specialized biometrics training (e.g., FBI and TBI) that affects the knowledge of job performance.
  4. Receives training on new system features and Automated Fingerprint Identification System (AFIS) upgrades affecting job performance.
  5. Maintains Tennessee Information Enforcement System (TIES) certification biennially.
Monitor Processes, Materials, or Surroundings:
  1. Monitors Automated Fingerprint Identification System (AFIS) and Tennessee Applicant Processing System (TAPS) for quality control of fingerprint submissions (e.g., poor quality prints, demographic information, fingerprint verification, etc.).
  2. Alerts appropriate system administrator of technical/system difficulties with biometric submission processes.  
Performing Administrative Activities:
  1. Notifies TBI units with appropriate information related to applicant information (e.g., sex offenders, wanted persons, protection orders, etc.).
  2. Logs and processes sex offender registrations and terminations.
  3. Sends appropriate response letters to submitting agencies.
  4. Creates new accounts/user agreements for new agencies.
  5. Maintains contact information for submitting agencies.
Getting Information:
  1. Responds to and coordinates requests for information (e.g., fingerprint cards, criminal history updates) from authorized agencies.
  2. Receives criminal history information from the FBI and TBI databases.
  3. Receives applicant demographic information to process for civil purposes.
  4. Receives fingerprint cards from local, state, and federal agencies.
  5. Prepares fingerprint cards for entry into the Automated Fingerprint Identification System (AFIS).
  6. Receives updated state and federal legislative statutes to process. 
Communicating with Supervisors, Peers, and Subordinates:
  1. Updates peers and supervisors on arising issues and resolutions relating to Automated Fingerprint Identification System (AFIS).
  2. Communicates new customer information and associated procedures within unit and with other TBI units as needed. 
Analyzing Data or Information:
  1. Evaluates criminal history results to determine the appropriate response to the requesting agency (e.g., meets criteria/does not meet criteria, sex offender, juvenile filter, wanted persons, etc.).
  2. Updates and purges fingerprint files in the Automated Fingerprint Identification System (AFIS).
  3. Enters applicant demographic information and criminal history responses in Access database.
  4. Categorizes fingerprint cards according to the Originating Agency Number (ORI) and/or reason fingerprinted.
  5. Logs total count of mailed-in fingerprint cards by Originating Agency Number (ORI).
Establishing and Maintaining Interpersonal Relationships:
  1. Communicates with co-workers to improve and resolve work related issues and tasks.
  2. Develops and maintains professional relationships within TBI to insure integrity and quality of criminal history records. 
Organizing, Planning, and Prioritizing Work:
  1. Sets rotations and scheduled tasks for daily and/or weekly job duties to prioritize, organize, and, accomplish work in a timely manner.

Competencies (KSA’s):

  1. Decision Quality
  2. Learning on the Fly
  3. Problem Solving
  4. Informing
  5. Time Management
  6. Standing Alone
  7. Perseverance
  8. Written Communications
  9. Approachability
  10. Customer Focus
  11. Ethics and Values
  12. Integrity and Trust 
  1. Basic Clerical Knowledge
  2. Basic Law and Government Knowledge
  3. Basic Public Safety and Security Knowledge
  4. Basic Telecommunications Knowledge
  5. Basic Customer and Personal Service Knowledge 
  1. Basic Writing Skills
  2. Basic Quality Control Analysis Skills
  3. Active Listening Skills
  4. Critical Thinking Skills
  5. Speaking Skills
  6. Reading Comprehension Skills
  7. Service Orientation Skills
  8. Judgment and Decision Making Skills
  9. Operations Monitoring Skills 
  1. Oral Comprehension Ability
  2. Oral Expression Ability
  3. Written Comprehension Ability
  4. Written Expression Ability
  5. Selective Attention Ability
  6. Wrist-Finger Speed Ability
  7. Near Vision Ability
  8. Speech Clarity Ability

Tools and Equipment Used:

  1. Automated Fingerprint Identification System
  2. Copy Machine
  3. Fax Machine
  4. Live Scan
  5. Personal Computer
  6. Printer
  7. Scanner
  8. Telephone


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