Bargaining Unit: Use for all Job Titles
Class Code: 071952
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree in a social or behavioral science, or education and experience equivalent to substantial (five or more years of) full-time increasingly responsible counseling or instructional work professional services for individuals who are blind or vision impaired.
Substitution of Education for Experience: Additional qualifying graduate coursework in a social or behavioral science or education may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.

Other Requirements:

Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for professional rehabilitation administrative, managerial and supervisory work of considerable difficulty that provides independent living and pre-vocational services to individuals who are blind or vision impaired; and performs related work as required.
Distinguishing Features: The employee in this class plans, organizes, and directs all program areas for individuals who are blind or vision impaired at the state rehabilitation center. This class differs from those in the Rehab Training Center Manager sub-series in that incumbents of the latter manage and coordinate educational and vocational services at regional or state multi-disciplinary rehabilitation training centers.

Work Activities:

Monitor Processes, Materials, or Surroundings:
  1. Monitors all program areas serving people who are blind or vision impaired at the state rehabilitation center to ensure the planning, organizing, directing, and evaluating services are in compliance with state and federal law.
Resolving Conflicts and Negotiating with Others:
  1. Investigates, responds, and resolves complaints and other disputes among staff, customers, and other sources to provide the most effective use of program resources and positive outcomes through mediation, discussions, or other problem solving techniques deemed appropriate.
Getting Information:
  1. Gathers client information through chart review, discussions with clients, referral sources, and team members to ensure effective service delivery.
  2. Obtains data on staff performance through observation and written and verbal communication to develop quality talent.
  3. Researches resource information, rehabilitation of people who are blind or vision impaired field trends, and available products and services to ensure quality service delivery.
Processing Information:
  1. Oversees workflow and processing of paperwork within unit to ensure effective and quality services are delivered to clients.
Analyzing Data or Information:
  1. Analyzes, interprets, and provides feedback on performance data to improve program outcomes and staff effectiveness.
  2. Analyzes and prepares reports summarizing clients’ progress to ensure program goals and positive outcomes are met.
Updating and Using Relevant Knowledge:
  1. Researches, gathers, and applies relevant information to ensure clients receive effective services.
Developing Objectives and Strategies:
  1. Develops clients’ program of services through analysis of staff reports and information to ensure comprehensive service delivery.
Documenting/Recording Information:
  1. Supervises the documentation of all relevant rehabilitation records, reports, and actions related to services provided as an official record for the department.
Guiding, Directing, and Motivating Subordinates:
  1. Conducts the employee evaluation process to review and provide feedback to the employee regarding their job performance in order to confirm effective service delivery, compliance with state law, and understanding of policies and procedures.
  2. Provides guidance to staff about assigned work to guarantee proper service delivery.
  3. Motivates staff through goal-setting to increase performance and improve client outcomes.
Evaluating Information to Determine Compliance with Standards:
  1. Monitors progress of each client to ensure his/her vocational objectives are met through the evaluation process and case reviews.
  2. Supervises and reviews the casework of subordinates to ensure that individual plans are properly developed and comply with federal and state guidelines.
  3. Evaluates staff training needs by reviewing performance evaluations and examining records for timeliness and accuracy.
  4. Identifies training needs by reviewing documented staff issues and identifying errors in records.
Making Decisions and Solving Problems:
  1. Enforces policies and procedures pertaining to service delivery to comply with state and federal law.
  2. Advises staff regarding complex problems including developing plans of action and other issues to ensure compliance with policy, law, and effective service delivery.
Interacting With Computers:
  1. Operates computer hardware and software, scanners, and other equipment to complete reports, document collective data, to communicate with others, and to capture and maintain program information.
Monitoring and Controlling Resources:
  1. Approves and reviews unit expenditures; reviews and manages unit budget; and requests additional unit funding as needed to guarantee timely and effective use of available resources.
  2. Ensures staff has appropriate resources, materials and tools to complete their job responsibilities by monitoring available supplies and approving supply orders.
Provide Consultation and Advice to Others:
  1. Develops corrective action plans for the unsatisfactory job performance of staff and makes recommendations for disciplinary actions to improve performance and service delivery.
  2. Assists employees to coordinate the required services of other service providers to meet the needs of the client.
  3. Conducts mentoring sessions with staff in order to address problems and provide support; discusses stress management techniques; and provides information on the Employee Assistance Program (EAP).
  4. Explains services and other resources to staff and customers through a variety of means (i.e., discussions) to resolve issues.
Staffing Organizational Units:
  1. Conducts interviews with applicants and reviews resumes to identify relevant skills and work experience to select the most qualified candidate for the position.
  2. Makes recommendations for retention, promotion, demotion, and other human resources actions to maintain quality staffing resources.
  3. Discusses new hire recommendations with management to select the most qualified candidate for the position.
  4. Reads existing job plans to identify appropriate skills in order to select the most qualified candidate.
Thinking Creatively:
  1. Works with staff through brainstorming sessions and other discussions to formulate creative ideas and find solutions to problems in an effort to promote and improve service delivery.
Scheduling Work and Activities:
  1. Schedules appointments and classes for staff to manage the workflow within the unit, to provide timely service delivery, and to comply with state and federal law.
  2. Schedules meetings and trainings to inform and update staff and customers regarding program changes and other relevant information.
Organizing, Planning, and Prioritizing Work:
  1. Provides coverage for staff vacancies by creating staff rotations or by taking on additional job responsibilities to ensure clients’ needs are met.
  2. Distributes staff assignments based on review of program needs to equalize workload.
Interpreting the Meaning of Information for Others:
  1. Interprets program policies, procedures, rules, regulations, and laws regarding services for individuals who are blind or vision impaired to clients and the public in an effort to provide clarity.
Communicating with Supervisors, Peers, or Subordinates:
  1. Communicates or consults with supervisor, staff, and co-workers by telephone, in written form, email or in-person to ensure effective service delivery.
Communicating with Persons outside Organization:
  1. Promotes rehabilitation center programs to the general public, outside organizations, advisory boards and committees through dissemination of current information to inform the public of available services.
  2. Communicates with community service providers to ensure effective service delivery to clients.
Establishing and Maintaining Interpersonal Relationships:
  1. Develops constructive and cooperative working relationships with partnering agencies, co-workers, supervisors, other employees, and local governmental agencies through meetings and other positive interactions to ensure quality and timely services.
Performing Administrative Activities:
  1. Approves staff leave, travel, and timesheets through the designated system to guarantee employees are compensated for time worked.
  2. Ensures staff and customer files are maintained and updated through a periodic review so that information can be easily located.
  3. Prepares written correspondence to provide information to staff, customers, and the public to comply with state and federal laws.
Training and Teaching Others:
  1. Provides orientation to new employees through review of policies, procedures and job functions to establish clear expectations.
  2. Provides on-going formal and informal training to employees and customers to educate and inform them of program policies and procedures.
  3. Provides on-going technical assistance to staff for computer operations (e.g. instructions for accessing specific databases) in order to complete tasks in a timely manner.
  4. Reviews, revises, and delivers existing training materials to staff and customers in order to ascertain accuracy of information.
Coaching and Developing Others:
  1. Coaches employees through formal and informal discussions and feedback to develop and improve job performance.
  2. Provides positive feedback to employees by recognizing goals and achievements to increase morale and performance.
Developing and Building Teams:
  1. Conducts teambuilding exercises and other group activities to promote positive interaction among staff.

Competencies (KSA’s):

  1. Creativity
  2. Decision Quality
  3. Directing Others
  4. Informing
  5. Process Management
  6. Presentation Skills
  7. Written Communications
  8. Customer Focus
  9. Interpersonal Savvy
  10. Motivating Others
  1. Intermediate Knowledge of Administration and Management
  2. Intermediate Knowledge of Clerical
  3. Intermediate Knowledge of Customer and Personal Service
  4. Intermediate Knowledge of Education and Training
  5. Intermediate Knowledge of Personnel and Human Resources
  6. Intermediate Knowledge of Psychology
  7. Intermediate Knowledge of Therapy and Counseling  
  1. Intermediate Active Learning Skills
  2. Basic Mathematics Skills
  3. Intermediate Monitoring Skills
  4. Intermediate Instructing Skills
  5. Intermediate Persuasion Skills
  6. Intermediate Service Orientation Skills
  7. Intermediate Social Perceptiveness Skills
  8. Intermediate Complex Problem Solving Skills
  9. Intermediate Systems Evaluation Skills
  10. Intermediate Management of Material Resources Skills
  11. Intermediate Management of Personnel Resources Skills
  12. Intermediate Time Management Skills
  1. Deductive Reasoning Ability
  2. Mathematical Reasoning Ability
  3. Oral Comprehension Ability
  4. Oral Expression Ability
  5. Written Comprehension Ability
  6. Written Expression Ability

Tools and Equipment Used:

  1. Personal Computer/Laptop
  2. Telephone/Cellular Phones
  3. Multi-Function Printer (MFP)
  4. Calculator
  5. Other Office Related Equipment as Required
  6. Adaptive Equipment (such as braille writing devices, talking devices, and tactile markings)


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