Bargaining Unit: Use for all Job Titles
Class Code: 075602
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and two years of professional level experience in any one of the following areas: Applications or systems programming, Systematic analysis of overall work processes for business or information systems.


Substitution of the Specific Associate’s Degree for the Required Bachelor’s Degree: Graduation from an accredited college or university with an Associate’s degree in computer accounting, computer information systems, computer networking technology, computer technology, web technology or other related field may substitute for the required Bachelor’s degree.


Substitution of Experience for the Specific Associate’s Degree: Professional-level experience in any one of the following areas may substitute for the required Associate’s degree on a year-for-year basis to a maximum substitution of two years: Applications or systems programming; Systematic analysis of overall work processes for business or information systems.


Substitution of Graduate Coursework for the Required Experience: Any additional graduate coursework in computer accounting, computer information systems, computer networking technology, computer technology, web technology or other related field may substitute for the required experience on a year-for-year basis to a maximum substitution of one year.

Other Requirements:

Necessary Special Qualifications: None.
Examination Method:  Education and Experience, 100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Job Overview:

Summary: Under general supervision, is responsible for performing process improvement and technology needs analysis of average difficulty and performs related work as required.
Distinguishing Features: This is the lead level class in the Business Analyst sub-series. An employee in this class is responsible for leading projects that will assist the agency reach agreements on process improvements and technology solutions. This class differs from that of Business Analyst-Junior in that an incumbent of the latter performs administrative duties related to identifying process improvements and technology solutions of routine difficulty. This class differs from that of Business Analyst-Senior in that an incumbent of the latter performs at the supervisory level and is responsible for providing leadership and guidance to help the agency reach agreement on process improvements and technology solutions.

Work Activities:

Estimating the Quantifiable Characteristics of Products, Events, or Information:
  1. Gathers resource requirements for project activities and assist in the estimation of time and cost for each.
  2. Create a business analysis activity list to develop a comprehensive list of project tasks.
  3. Estimates project or product needs to determine resource, cost, and schedule.

Interpreting the Meaning of Information for Others:

  1. Serve as the liaison between the Business and IT departments.
  2. Communicate requirements and opportunities to all levels of the organization.

Analyzing Data or Information:

  1. Gather data requirements through sessions with stakeholders for inclusion in data structures.
  2. Identifies and models attributes for inclusion in system requirements.
  3. Analyzes data gathered in order to develop process or product solutions.

Selling or Influencing Others:

  1. Help the organization reach agreement that the proposed future state or agency strategy is desired by using a combination of leadership and facilitation.
  2. Recognizes and communicates opportunities to change business practices to be more efficient during business process documentation sessions.

Resolving Conflicts and Negotiating with Others:

  1. Work with stakeholders to remove roadblocks to progress.
  2. Exercises active listening techniques when faced with complaints or disputes and follow up with potential solutions or assist others in finding positive outcomes.
  3. Facilitates resolution of disagreements between stakeholders to resolve conflicting requirements and achieve common vision.

Provide Consultation and Advice to Others:

  1. Identifies value by understanding business capabilities, how technology can (and cannot) be leveraged and communicate the findings to stakeholders.

Developing Objectives and Strategies:

  1. Conducts and coordinates financial, product, market, operational and related research to support strategic and business planning of the agency and present findings to stakeholders.
  2. Aligns project and product plans to agency strategy.

Monitoring and Controlling Resources:

  1. Utilizes cost tracking mechanisms to ensure resources are managed appropriately.
  2. Creates or participate in the creation of project or product budgets.
  3. Recognizes and communicates opportunities to reduce waste of State resources.

Processing Information:

  1. Verify data conversions through metrics, queries, reporting and visual inspection of data elements.
  2. Validate test cases and test results against requirements.
  3. Develops test scenarios from knowledge of business processes.
  4. Participate in the development and testing of products, applications, and reports to validate stakeholder requirements.

Identifying Objects, Actions, and Events:

  1. Documents alternate flows/scenarios in requirements documentation to support design of workflow or exception processing.
  2. Documents current and future state processes to facilitate validation of solution accuracy and completeness.

Judging the Qualities of Things, Services, or People:

  1. Reviews project or product documentation for quality, accuracy, and adherence to State standards.
  2. Test applications for stress/load conditions on hardware devices.
  3. Creates and maintain prioritized lists of product or project requirements tied to organizational objectives.

Making Decisions and Solving Problems:

  1. Provides input for the purpose of program planning, business management, budget execution and program coordination.
  2. Provide staff and users with assistance in solving technical problems.
  3. Evaluate proposals (RFI, RFQ, and RFP) for feasibility and alignment with agency objectives.
  4. Select activities from requirements list to create a task list for the project.
  5. Identifies and recommends solutions to operational problems by evaluating work flow processes of the organization.
  6. Interacts with project stakeholders to identify and resolve problems.

Organizing, Planning, and Prioritizing Work:

  1. Develop a business analysis plan utilizing the activity list and comprehensive list of project tasks.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:

  1. Determines computer software or hardware needed to set up or modify a system.
  2. Works with vendor or internal staff to transfer business processes and technical requirements into a structured design format so that programmers can develop business applications.
  3. Design products and systems to increase compatibility and information sharing.
  4. Participates in build book meetings.

Monitor Processes, Materials, or Surroundings:

  1. Monitors legislative changes and assess impact to project or product.
  2. Utilizes cost tracking mechanisms to ensure resources are managed appropriately.
  3. Creates or participates in the creation of project or product budgets.
  4. Recognizes and communicates opportunities to reduce waste of State resources.

Evaluating Information to Determine Compliance with Standards:

  1. Validate requirements and business rules against current laws and regulations.
  2. Ensures peer code reviews are completed to determine if programming meets State, agency, or industry standards.
  3. Conduct periodic reviews to verify that project or product development methodology meets State, agency, or industry standards.

Thinking Creatively:

  1. Design reports from stakeholder needs and business requirements.
  2. Create prototypes of screen layouts for new or existing applications.
  3. Generate new ideas for solving existing problems.

Guiding, Directing, and Motivating Subordinates:

  1. Provides input on job performance plans of subordinates.
  2. Provide feedback on areas for improvement, including notations on positive performance.
  3. Provides input on scheduled evaluations.

Training and Teaching Others:

  1. Train employees in the use of new forms, reports, procedures or equipment according to organizational policy.
  2. Train employees in the use of modified or newly developed solutions.
  3. Identifies training needs for self and others, create a plan for implementation and report to supervisory staff.

Developing and Building Teams:

  1. Creates cross-functional teams, communicates the purpose and position of each team member, and provides clear goals and objectives for work sessions.
  2. Remove obstacles to team progress.

Scheduling Work and Activities:

  1. Create project schedules for project activities.
  2. Schedules and facilitate the appropriate meetings for the project and product development methodology of the agency.

Performing for or Working Directly with the Public:

  1. Interacts with external stakeholders to determine ways in which the agency projects or products can meet their needs.

Coordinating the Work and Activities of Others:

  1. Provides and/or facilitates work groups with team activities in order to build cooperative approaches to solutions.

Communicating with Supervisors, Peers, or Subordinates:

  1. Distribute project and product documentation to stakeholders, project sponsors, and information technology staff.
  2. Creates or provides input for the communication plan and monitor for adherence.
  3. Prepares and delivers presentations on projects, products, and strategies.
  4. Communicates and escalates project and product issues to stakeholders.
  5. Communicate project and product expectations to project stakeholders.

Interacting with Computers:

  1. Tests, maintains and coordinates the installation of computer programs and systems.
  2. Develop documentation using standard State office automation tools and present information to team members and stakeholders.
  3. Develops project and product work tools.

Staffing Organizational Units:

  1. Participate in the process of recruiting qualified staff by developing interview questions and participating in interviews.
  2. Participates in the process of ensuring all new hires receive the information and equipment needed to perform their job effectively.

Communicating with Persons outside the Organization:

  1. Provide project updates and documentation for vendors and external sources.
  2. Coordinate external stakeholder communications with the appropriate groups within the agency.
  3. Attends requested industry meetings to represent the agency and develop communications for stakeholders and team members.

Coaching and Developing Others:

  1. Offer assistance when skill gaps are identified, when working with project team members.
  2. Provide methodologies, training and coaching to stakeholders and coworkers in order to build effective team members.

Updating and Using Relevant Knowledge:

  1. Identifies and attends courses in areas such as business analysis, programming, system development methodologies, and communication to enhance job performance.
  2. Researches and evaluates industry trends, best practices, and new technologies and integrate knowledge and skills into current and future work activities.

Documenting/Recording Information:

  1. Creates and maintains project and product documentation in accordance with the standards of the agency.
  2. Develop documentation in a manner that is cost effective and efficient.

Getting Information:

  1. Researches outside sources for available solutions and/or assist with the development of a request for information to discover available products.
  2. Interviews stakeholders for needs assessment information.
  3. Interviews or observes stakeholders to identify and document workflows; ascertain unit functions, work performed; and methods, equipment, and personnel used.
  4. Gather policies, procedures, legislation/law that pertains to the project or product.
  5. Gather user manuals, system operation manuals, data dictionaries and reports for the project or product.
  6. Participate in the development of feasibility studies for proposed solutions.
  7. Obtain the organization chart for IT and the business units for the development of the stakeholder register.
  8. Gathers and organizes information on current issues as input into solutions analysis.

Establishing and Maintaining Interpersonal Relationships:

  1. Meet regularly with stakeholders on agency projects, strategies, methodologies, and business needs.
  2. Assist in the development of team activities in order to build cohesion and cooperation with team members.
  3. Networks with peers and other experts within the State to build relationships.

Assisting and Caring for Others:

  1. Provide consultation to team members and coworkers in order to show support for their well-being.
  2. Provides support for team members in their goals for a healthier lifestyle.
  3. Notify supervisory staff when employees or coworkers show signs of stress or frustration that needs to be addressed as appropriate.
  4. Recognizes opportunities to praise or complement coworkers and team members on a job well done.

Performing Administrative Activities:

  1. Follows and provides input into agency administrative policies and procedures.

Competencies (KSA’s):

  1. Building Effective Teams
  2. Functional/Technical Competency
  3. Organizational Agility
  4. Presentation Skills
  5. Decision Quality
  6. Total Work Systems
  7. Innovative Management
  8. Conflict Management
  9. Priority Setting


  1. Computers and Electronics – Working knowledge of software application programming, hardware, platforms, system architecture and technology assessment
  2. Computers and Electronics – Knowledge of agency business processes including typical organization structures, job functions and work activities
  3. Computers and Electronics – Knowledge of business process improvement principles and techniques
  4. Computers and Electronics – Knowledge of application development techniques
  5. Computers and Electronics – Knowledge of data modeling
  6. Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  7. Economics and Accounting – Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
  8. Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
  9. Engineering and Technology – Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  10. Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
  11. Law and Government – Knowledge of state procurement processes including Request for Information, Request for Proposal, Request for Qualifications, etc.
  12. Mathematics – Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
  13. Industry and Agency
  14. Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems


  1. Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making
  2. Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  3. Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  4. Learning Strategies – Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
  5. Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
  6. Reading Comprehension – Understanding written sentences and paragraphs in work related documents
  7. Speaking – Talking to others to convey information effectively
  8. Writing – Communicating effectively in writing as appropriate for the needs of the audience
  9. Coordination – Adjusting actions in relation to others’ actions
  10. Instructing – Teaching others how to do something
  11. Negotiation – Bringing others together and trying to reconcile differences
  12. Persuasion – Persuading others to change their minds or behavior
  13. Service Orientation – Actively looking for ways to help people
  14. Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  15. Equipment Selection – Determining the kind of tools and equipment needed to do a job
  16. Installation – Installing equipment, machines, wiring, or programs to meet specifications
  17. Operations Analysis – Analyzing needs and product requirements to create a design
  18. Programming – Writing computer programs for various purposes
  19. Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance
  20. Technology Design – Generating or adapting equipment and technology to serve user needs
  21. Troubleshooting – Determining causes of operating errors and deciding what to do about it
  22. Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
  23. Systems Analysis – Identifies models and integrates key processes in the business as well as the business rules that impact the development and/or implementation of systems. Compares and contrasts products/services, strategies and courses of action to propose alternatives and/or recommendations. Defines the characteristics, capabilities, inputs, outputs and results necessary to describe the functionality of a system, application, training course, user interface, or any other technology or product
  24. Systems Analysis – Identifies components for work breakdown structure and decomposes into an activity list for the purpose of resource and time estimates
  25. Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
  26. Management of Personnel Resources – Motivating, developing, and directing people as they work, identifying the best people for the job
  27. Time Management – Managing one’s own time and the time of others


  1. Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense
  2. Fluency of Ideas – The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)
  3. Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
  4. Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
  5. Mathematical Reasoning – The ability to choose the right mathematical methods or formulas to solve a problem
  6. Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
  7. Oral Expression – The ability to communicate information and ideas in speaking so others will understand
  8. Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
  9. Perceptual Speed – The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object
  10. Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
  11. Speed of Closure – The ability to quickly make sense of, combine, and organize information into meaningful patterns
  12. Time Sharing – The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
  13. Written Comprehension – The ability to read and understand information and ideas presented in writing
  14. Written Expression – The ability to communicate information and ideas in writing so others will understand

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Copy Machine
  6. Scanner
  7. Mobile Devices
  8. Projector/Audio-Video Equipment


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