Bargaining Unit: Use for all Job Titles
Class Code: 075603
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and four years of professional level experience in any one of the following areas: Applications or systems programming; or systematic analysis of overall work processes for business or information systems. One of the four years must include: analyzing or defining systems and users requirements for minicomputers, microcomputers, mid-range computers, distributed systems, other computer systems; or agency specific business experience.

Substitution of a Specific Associate’s Degree for the Required Bachelor’s Degree: Graduation from an accredited college or university with an associate’s degree in computer accounting, computer information systems, computer networking technology, computer technology, web technology or other related field may substitute for the required bachelor’s degree.


Substitution of Experience for the Specific Associate’s Degree: Professional-level experience in any one of the following areas may substitute for the required Associate’s degree on a year-for-year basis to a maximum substitution of two years: Applications or systems programming; Systematic analysis of overall work processes for business or information systems.

Other Requirements:

Necessary Special Qualifications: None.
Examination Method:  Education and Experience, 100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Job Overview:

Summary: Under general supervision, is responsible for providing supervisory duties of routine difficulty and performs process improvement and technology needs analysis of considerable difficulty, and performs related work as required.
Distinguishing Features: This is the highest level class in the Business Analyst sub-series.  An employee in this class supervises the activities of employees from multiple project teams in assisting the agency in reaching agreements on process improvements and technology solutions, as well as providing oversight to the project team members.  This class differs from that of Business Analyst- Advanced in that an incumbent of the latter performs at the lead level and performs no supervisory duties.

Work Activities:

Selling or Influencing Others:
  1. Helps the organization reach agreements that the proposed future state or agency strategy is desired, using a combination of leadership and facilitation.
  2. Provide opportunities and recommendations to stakeholders to improve business processes.

Analyzing Data or Information:

  1. Gather data requirements through sessions with stakeholders for inclusion in data structures.
  2. Identifies and model attributes for inclusion in system requirements.
  3. Analyzes data gathered in order to develop process or product solutions.
  4. Decomposes business processes and/or data flows into lower level processes so that the solution may be sufficiently described.
  5. Map data from existing systems to new data structures for conversion development.

Interpreting the Meaning of Information for Others:

  1. Serve as the liaison between the Business and IT departments.
  2. Communicate requirements and opportunities to all levels of the organization.
  3. Collaborate with developers and stakeholders for requirements development, ensuring that stakeholders understand the design capabilities and/or limitations, engaging development staff in the transfer of functional requirements into system design.

Estimating the Quantifiable Characteristics of Products, Events, or Information:

  1. Validates resource requirements and develops cost estimate models to acquire project funding and approval.
  2. Creates and validates the business analysis activity list estimates to develop a comprehensive list of project tasks to assist the project manager in developing a project schedule.
  3. Estimates project or product needs to determine resource, cost, and schedule.

Provide Consultation and Advice to Others:

  1. Identifies value by understanding business capabilities, how technology can (and cannot) be leveraged and communicate the findings to stakeholders.
  2. Communicates functional and non-functional requirements to IT staff and translate system design to stakeholders.

Resolving Conflicts and Negotiating with Others:

  1. Work with stakeholders to remove roadblocks to progress.
  2. Exercises active listening techniques when faced with complaints or disputes and follows up with potential solutions or assists others in finding positive outcomes.
  3. Facilitates resolution of disagreements between stakeholders to resolve conflicting requirements and achieve common vision.
  4. Escalate conflicts between team members or stakeholders to the project team or management as appropriate.

Monitoring and Controlling Resources:

  1. Utilizes cost tracking mechanisms to ensure resources are managed appropriately.
  2. Creates or participates in the creation of project or product budgets.
  3. Creates opportunities to reduce waste and lead others in the recognition of the need to control resources.

Developing Objectives and Strategies:

  1. Conducts and coordinates financial, product, market, operational and related research to support strategic and business planning of the agency and present findings to stakeholders.
  2. Aligns project and product plans to agency strategy.
  3. Acquires and/or participates in developing the agency strategic objectives and ensure product requirements align with the agency’s goals including appropriate data collection and statistical reporting for the measurement of performance improvement goals.

Making Decisions and Solving Problems:

  1. Provides input for the purpose of program planning, business management, budget execution and program coordination.
  2. Provide staff and users with assistance in solving technical problems.
  3. Evaluate proposals (RFI, RFQ, and RFP) for feasibility and alignment with agency objectives.
  4. Build business cases to align with agency objectives.
  5. Select activities from requirements list to create a task list for the project.
  6. Identifies and recommends solutions to operational problems by evaluating work flow processes of the organization.
  7. Interacts with project stakeholders to identify and resolve problems.
  8. Evaluate results of tasks completed by other team members, resolving any issues that arise and offer solutions to correct problems.
  9. Create a solution approach that outlines several alternatives and assist stakeholders in determining the best approach.

Identifying Objects, Actions, and Events:

  1. Documents alternate flows/scenarios in requirements documentation to support design of workflow or exception processing.
  2. Documents current and future state processes to facilitate validation of solution accuracy and completeness.
  3. Identify opportunities for reuse of solution components.
  4. Recognizes changes in the agency’s organization, business policies and procedures or legislation and assesses the impact to the project or product.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:

  1. Determines computer software or hardware needed to set up or modify a system.
  2. Works with vendor or internal staff to transfer business processes and technical requirements into a structured design format so that programmers can develop business applications.
  3. Design products and systems to increase compatibility and information sharing.
  4. Leads team members in the initiation and follow through of build book requirements.

Developing and Building Teams:

  1. Creates cross-functional teams, communicate the purpose and position of each team member, and provide clear goals and objectives for work sessions.
  2. Remove obstacles to team progress.
  3. Teach team members to hold to meeting agendas, timeframes and thanking participants for their time.
  4. Inquires of stakeholders and project team members of ways to best utilize their time and implement their requests.

Judging the Qualities of Things, Services, or People:

  1. Reviews project or product documentation for quality, accuracy, and adherence to State standards.
  2. Tests applications for adherence to system requirements and ensure all business scenarios can be performed by the product.
  3. Creates and maintain prioritized lists of product or project requirements tied to organizational objectives.
  4. Perform stakeholder analysis.

Thinking Creatively:

  1. Design reports from stakeholder needs and business requirements.
  2. Create prototypes of screen layouts for new or existing applications.
  3. Generate new ideas for solving existing problems.
  4. Promote creativity in team members and stakeholders by asking questions, challenging assumptions and implementing alternative approaches.

Organizing, Planning, and Prioritizing Work:

  1. Develop a business analysis plan utilizing the activity list and comprehensive list of project tasks.
  2. Develop work plans that include project and product work, as well as, operational work where appropriate and share with team members to ensure proper prioritization of production commitments versus new product development.

Coordinating the Work and Activities of Others:

  1. Lead in the development of work groups with team activities in order to build cooperative approaches to solutions.

Scheduling Work and Activities:

  1. Create project schedules for project activities.
  2. Schedules and facilitates the appropriate meetings for the project and product development methodology of the agency.
  3. Work with project team members and management to schedule resources for project activities, ensuring that estimates are achievable and that resources are not over-committed to multiple projects.

Processing Information:

  1. Verify data conversions through metrics, queries, reporting and visual inspection of data elements.
  2. Validate test cases and test results against requirements.
  3. Develop test scenarios from knowledge of business processes.
  4. Participate in the development and testing of products, applications, and reports to validate stakeholder requirements.
  5. Create status reports and report progress to stakeholders, project management and supervisory staff.
  6. Convert business and stakeholder requirements into SMART functional and non-functional requirements that may be used to build test cases for the solution upon completion.
  7. Computes percentages of completion for project schedule tasks in accordance with the update schedule set by the project manager.

Performing For or Working Directly with the Public:

  1. Projects a professional image and treats each with courtesy and respect when working with vendor staff or others from the public.
  2. Interacts with external stakeholders to determine ways in which the agency projects or products can meet their needs.
  3. Provide public facing information that is informative and useful in solution designs.
  4. Seek ways to engage the public when their needs should be considered in product development.

Monitor Processes, Materials, or Surrounding:

  1. Observes stakeholders use of the product to ensure successful functioning of implemented solutions, document issues found and submit for resolution.
  2. Reviews and analyzes system data, such as system outputs, problem reports, or performance indicators to monitor product quality.
  3. Reviews and analyzes product performance for adherence to established metrics.
  4. Monitors legislative changes and assesses impact to project or product.
  5. Monitors progress on assigned tasks and report any schedule slippages to the project manager and/or supervisor.

Interacting With Computers:

  1. Tests, maintains and coordinates the installation of computer programs and systems.
  2. Develops documentation using standard State office automation tools, leads other team members in the development of documentation, and presents information to team members and stakeholders.
  3. Lead in the development of project and product work tools, validating the results of functions and present to team members and stakeholders where appropriate.

Communicating with Supervisors, Peers, or Subordinates:

  1. Distribute project and product documentation to stakeholders, project sponsors, and IT staff.
  2. Creates or provide input for the communication plan and monitor for adherence.
  3. Prepares and delivers presentations on projects, products, and strategies to management and executive staff where appropriate.
  4. Communicate sand escalates project and product issues to stakeholders, project managers and executive staff where appropriate.
  5. Communicate project and product expectations to project stakeholders effectively.
  6. Work with stakeholders to develop project and product announcements to frontline staff.

Evaluating Information to Determine Compliance with Standards:

  1. Validate requirements and business rules against current laws and regulations.
  2. Conducts or facilitates peer code reviews to ensure programming meets State, agency, or industry standards.
  3. Conduct periodic reviews to verify that project or product development methodology meets State, agency, or industry standards.

Staffing Organizational Units:

  1. Participate in the process of recruiting qualified staff by developing interview questions, participating in interviews, and providing recommendations for hire.
  2. Participates in the process of ensuring all new hires receive the information and equipment needed to perform their job effectively.

Guiding, Directing, and Motivating Subordinates:

  1. Creates or provides input on job performance plans and holds discussions with employees as appropriate.
  2. Provide feedback on areas for improvement, including notations on positive performance.
  3. Performs or provides input on scheduled evaluations.
  4. Recognizes and recommends career path opportunities for team members and coworkers and communicate findings to management.

Coaching and Developing Others:

  1. Offer assistance when skill gaps are identified when working with project team members.
  2. Provide methodologies, training and coaching to stakeholders and coworkers in order to build effective team members.

Establishing and Maintaining Interpersonal Relationships:

  1. Meet regularly with stakeholders on agency projects, strategies, methodologies, and business needs.
  2. Lead the development of team activities in order to build cohesion and cooperation with team members.
  3. Networks with peers and other experts within the State to build relationships.

Assisting and Caring for Others:

  1. Provide consultation to team members and coworkers in order to show support for their well-being.
  2. Provides support for team members in their goals for a healthier lifestyle.
  3. Notify supervisory staff when employees or coworkers may need to be referred to the employee assistance program when battling with stressful situations.
  4. Provides praise and complements to coworkers and team members on a job well done and notifies management of successes that need to be celebrated.

Communicating with Persons outside Organization:

  1. Lead in the development of project updates and documentation and present to vendors and external sources.
  2. Coordinate external stakeholder communications with the appropriate groups within the agency.
  3. Attends requested industry meetings to represent the agency and communicate information back to the stakeholders and team members.

Training and Teaching Others:

  1. Train employees in the use of new forms, reports, procedures or equipment according to organizational policy.
  2. Train employees in the use of modified or newly developed solutions.
  3. Works with management staff to implement training strategies identified by team members and coworkers.

Getting Information:

  1. Researches outside sources for available solutions and/or conducts request for information to evaluate available products.
  2. Interviews stakeholders for needs assessment information.
  3. Interviews or observes stakeholders to identify and document workflows, ascertain unit functions, work performed, and methods, equipment, and personnel used.
  4. Gather policies, procedures, legislation/law that pertains to the project or product.
  5. Gather user manuals, system operation manuals, data dictionaries and reports for the project or product.
  6. Lead the development of feasibility studies for proposed solutions and present to project stakeholders.
  7. Obtains the organization chart(s) for IT and the business units and develops the stakeholder register.
  8. Gathers and organizes information on current issues as input into solutions analysis.

Updating and Using Relevant Knowledge:

  1. Identifies and attends courses in areas such as business analysis, programming, system development methodologies, and communication to enhance job performance.
  2. Researches and evaluates industry trends, best practices, and new technologies and integrate knowledge and skills into current and future work activities.
  3. Shares new knowledge acquired with team members to enhance team capability.

Documenting/Recording Information:

  1. Creates and maintains project and product documentation in accordance with the standards of the agency.
  2. Leads in the development of documentation in cost effective ways and implement cost efficient means to present and approve documents with stakeholders.

Performing Administrative Activities:

  1. Follows and provides input into agency administrative policies and procedures.

Competencies (KSA’s):

  1. Managing Vision and Purpose
  2. Functional/Technical Competency
  3. Organizational Agility
  4. Presentation Skills
  5. Decision Quality
  6. Total Work Systems
  7. Innovative Management
  8. Conflict Management
  9. Strategic Agility
  10. Building Effective Teams


  1. Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  2. Computers and Electronics – Advanced knowledge of software application programming, hardware, platforms, system architecture and technology assessment
  3. Computers and Electronics – Knowledge of agency business processes including typical organization structures, job functions and work activities
  4. Computers and Electronics – Knowledge of business process improvement principles and techniques
  5. Computers and Electronics – Broad knowledge of state business processes, as well as regulatory compliance and governance frameworks
  6. Computers and Electronics – Knowledge of application development techniques
  7. Computers and Electronics – Knowledge of data modeling
  8. Computers and Electronics – Knowledge of database architecture
  9. Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  10. Economics and Accounting – Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
  11. Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
  12. Engineering and Technology – Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services
  13. Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
  14. Law and Government – Knowledge of state procurement processes including Request for Information, Request for Proposal, Request for Qualifications, etc.
  15. Mathematics – Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
  16. Industry and Agency
  17. Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
  18. Design — Advanced knowledge of design techniques and principles involved in the drawings and models of system architecture
  19. Communications and Media – Knowledge of communication techniques and dissemination methods. This includes alternative ways of informing in written, oral and visual media
  20. Development Methodologies – Advanced knowledge of the product/software/systems development life cycle used in the development of software solutions and systems
  21. Development Methodologies – Knowledge of project management principles
  22. Telecommunications – Knowledge of current techniques to transmit and broadcast information for inclusion in system architecture designs


  1. Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making
  2. Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  3. Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  4. Learning Strategies – Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
  5. Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
  6. Reading Comprehension – Understanding written sentences and paragraphs in work related documents
  7. Speaking – Talking to others to convey information effectively
  8. Writing – Communicating effectively in writing as appropriate for the needs of the audience
  9. Coordination – Adjusting actions in relation to others’ actions
  10. Instructing – Teaching others how to do something
  11. Negotiation – Bringing others together and trying to reconcile differences
  12. Persuasion – Persuading others to change their minds or behavior
  13. Service Orientation – Actively looking for ways to help people
  14. Social Perceptiveness
  15. Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  16. Equipment Selection – Determining the kind of tools and equipment needed to do a job
  17. Installation – Installing equipment, machines, wiring, or programs to meet specifications
  18. Operations Analysis – Analyzing needs and product requirements to create a design
  19. Programming – Writing computer programs for various purposes
  20. Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance
  21. Technology Design – Generating or adapting equipment and technology to serve user needs
  22. Troubleshooting – Determining causes of operating errors and deciding what to do about it
  23. Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
  24. Systems Analysis – Identifies, models and integrates key processes in the business as well as the business rules that impact the development and/or implementation of systems. Compares and contrasts products/services, strategies and courses of action to propose alternatives and/or recommendations. Defines the characteristics, capabilities, inputs, outputs and results necessary to describe the functionality of a system, application, training course, user interface, or any other technology or product
  25. Systems Analysis – Identifies components for work breakdown structure and decomposes into an activity list for the purpose of resource and time estimates
  26. Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
  27. Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures
  28. Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
  29. Management of Personnel Resources – Motivating, developing, and directing people as they work, identifying the best people for the job
  30. Time Management – Managing one’s own time and the time of others


  1. Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense
  2. Fluency of Ideas – The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)
  3. Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
  4. Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
  5. Mathematical Reasoning – The ability to choose the right mathematical methods or formulas to solve a problem
  6. Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
  7. Oral Expression – The ability to communicate information and ideas in speaking so others will understand
  8. Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
  9. Perceptual Speed – The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object
  10. Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong.  It does not involve solving the problem, only recognizing there is a problem
  11. Speed of Closure – The ability to quickly make sense of, combine, and organize information into meaningful patterns
  12. Time Sharing – The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
  13. Written Comprehension – The ability to read and understand information and ideas presented in writing
  14. Written Expression – The ability to communicate information and ideas in writing so others will understand
  15. Category Flexibility – The ability to generate or use different sets of rules for combining or grouping things in different ways
  16. Visualization – The ability to imagine how a system will operate when its functions or logic are moved or rearranged

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Copy Machine
  6. Scanner
  7. Mobile Devices
  8. Projector/Audio-Video Equipment


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