Bargaining Unit: Use for all Job Titles
Class Code: 071941
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree in any business related field (e.g., accounting, management, marketing, economics) or institutional management (hotel and restaurant management).
Substitution of Experience for Education: Qualifying experience planning business services may substitute for the required education up to a maximum of 4 years (e.g., experience equivalent to one year of full-time work planning business services may substitute for one year of the required education).
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and one year of qualifying experience planning business services.
Substitution of Specific Associate’s for General Bachelor’s Degree: An associate’s degree in any business related field (e.g., accounting, management, marketing, economics) or institutional management (hotel and restaurant management) may substitute for the required four-year bachelor’s degree.

Other Requirements:

Necessary Special Qualifications: A valid motor vehicle operator license may be required. Background checks as required by facility management.
Examination Method: Education and experience,100%, for Preferred Service positions.

Job Overview:

Summary: Under immediate supervision, is responsible for business enterprises consultant work of routine difficulty and performs related work as required.
Distinguishing Features: This is the entry level class in the Business Enterprise Consultant subseries. An employee in this class is responsible for guiding and monitoring blind vending facility managers in the business operations and management of vending facilities. This class differs from that of Business Enterprise Consultant 2 in that incumbents of the latter are also responsible for identifying and suggesting methods for improving existing business operations.
*An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Work Activities:

Judging the Qualities of Things, Services, or People:
  1. Learns to identify underlying causes of sales or profit deficiencies of each facility through discussions with facility managers and examination of financial records to ensure standards of performance are being met.
  2. Learns to assess the quality, professionalism, overall environment, customer service levels, and management skills of each facility operation to ensure the success of the manager and facility.
Making Decisions and Solving Problems:
  1. Learns to investigate, negotiate and resolve problems varying from handling complaints, settling disputes and conflicts to ensure goodwill and compliance with federal, state and Tennessee Business Enterprises rules and regulations.
  2. Learns to mediate complex problems between facility managers and property management to help resolve issues and determine solutions.
  3. Learns to identify facility equipment options that comply with Tennessee Business Enterprise guidelines for cost effectiveness and profitability.
  4. Learns to coordinate vending equipment acquisition and maintenance required for facilities to ensure cost-effectiveness.
Organizing, Planning, and Prioritizing Work:
  1. Learns to plan, prioritize, and organize work in a timely manner to meet job performance standards.
  2. Learns to plan and arrange installation of equipment in facilities to meet the needs of the customers.
  3. Learns to organize, plan, arrange, and assist with merchandise inventory processes as needed to ensure the efficiency of facility manager transitions.

Provide Consultation and Advice to Others:

  1. Learns to explain departmental policies and procedures and interprets rules and regulations to internal and external customers to ensure understanding and compliance.
  2. Learns to discuss facility equipment acquisition or repair needs with facility managers to determine whether to repair existing equipment or purchase new equipment.
  3. Learns to provide business consultation to facility managers to help improve profitability.

Interacting With Computers:

  1. Learns to operate computer hardware and software, scanners, and other equipment to complete reports, document collective data, and to communicate with others to capture and maintain program information.
Inspecting Equipment, Structures, or Material:
  1. Learns to inspect facilities for cleanliness, properly functioning equipment, adequate inventory levels, and overall appearance of facility to ensure overall customer satisfaction and profit growth.
  2. Learns to inspect the condition of facilities through on-site visits to ensure compliance with established rules, regulations, policies and procedures.
  3. May learn to survey potential facility locations to determine viability of the location for program growth.
Analyzing Data or Information:
  1. Learns to review merchandise inventory, reviews financial records, licenses, insurance and other applicable information as it pertains to the business of the facility to ensure profitability of facility managers.
  2. Learns to jointly develop facility improvement plans with each facility manager to ensure continued and increased profitability.
  3. Learns to analyze business operations for efficiency and profitability to provide feedback and consultation to facility managers.
  4. Learns to evaluate the success of vending facilities and facility managers through on-site visits and review of financial records to determine if profitable operation.
  5. Learns to review financial records to ensure vending facilities are operated in accordance with established rules, regulations, policies, and procedures.
  6. Learns to examine program invoices from outside vendors to determine accuracy of charges and submit for payment.
  7. Learns to monitor vending facilities through on-site visits to ensure facilities are operated in accordance with program, state and federal regulations.
  8. Learns to gather sales, financial reports and equipment assessment information from a variety of sources to analyze and determine the effectiveness of facility management.
  9. Learns to obtain information via electronic, verbal, or physical means of internal and external business needs as it relates to sales and profit.
Communicating with Persons Outside Organization:
  1. Learns to discuss facility program services with property management to ensure compliance with property management rules.
  2. Learns to interact with persons in other departments, local governments, and outside organizations for the purpose of furnishing and obtaining information.
  3. Learns to communicate with the public, government, and other external sources to represent the organization and to generate new business partnerships.
Estimating the Quantifiable Characteristics of Products, Events, or Information:
  1. Learns to estimate sales projections or profit potential for new locations to determine if location should be recommended for the program.
Establishing and Maintaining Interpersonal Relationships:
  1. Learns to develop constructive and cooperative working relationships with business organizations, co-workers, supervisors, facility managers and governmental agencies through meetings and other positive interactions to ensure optimal effectiveness.
  2. Learns to promote a positive image by focusing on great customer service to fulfill the mission of Tennessee Business Enterprises.
Communicating with Supervisors, Peers, or Subordinates:
  1. Learns to communicate questions through appropriate chain of command to obtain policy or procedural clarification.
  2. Learns to communicate or consults with supervisor and co-workers by telephone, in written form, email or in-person to ensure consistency.
Documenting/Recording Information:
  1. Learns to maintain records on the operation and condition of facilities to ensure increased sales and profitability and compliance with established rules and regulations.
  2. Learns to complete forms required for facility equipment acquisition or maintenance to ensure timely completion of work and invoice payment.
Training and Teaching Others:
  1. Learns to provide on-going training to educate facility managers about program policies, procedures and business practices.
  2. Learns to identify training needs based on analysis of business operations to improve facility performance and increase profitability.
  3. Learns to keep abreast of current business trends, information, training and new innovations to assist facility managers in maximizing sales and profitability.

Competencies (KSA’s):

  1. Business Acumen
  2. Decision Quality
  3. Organization
  4. Priority Setting
  5. Conflict Management
  6. Perseverance
  7. Action Oriented
  8. Organizational Agility
  9. Integrity & Trust
  10. Composure
  1. Intermediate Knowledge of Administration and Management
  2. Knowledge of Customer and Personal Service
  3. Intermediate Knowledge of Sales & Marketing
  1. Critical Thinking Skills
  2. Learning Strategies Skills
  3. Active Listening Skills
  4. Speaking Skills
  5. Active Learning Skills
  6. Instructing Skills
  7. Negotiation Skills
  8. Complex Problem Solving Skills
  9. Judgment & Decision Making Skills
  10. Time Management Skills
  1. Deductive Reasoning Abilities
  2. Oral Expression Abilities
  3. Written Comprehension Abilities

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Copy Machine
  6. Scanner
  7. SCANTRON Machine
  8. Calculator
  9. Barcode Scanner
  10. Cameras


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