Bargaining Unit: Use for all Job Titles
Class Code: 071942
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and experience equivalent to one year of planning business services.
Substitution of Experience for Education: Qualifying experience planning business services may substitute for the required education up to a maximum of 4 years.
Substitution of Graduate Education for Experience: Graduate course work credit received from an accredited college or university in any business related field may substitute for the required experience on a month-for-month basis (e.g., 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).
Substitution of Specific Associate’s for General Bachelor’s Degree: An associate’s degree in any business related field may substitute for the required four-year bachelor’s degree.

Other Requirements:

Necessary Special Qualifications: A valid motor vehicle operator license may be required. Background checks as required by facility management.
Examination Method: Education and experience, 100%, for Preferred Service positions.

Job Overview:

Summary: Under immediate supervision, is responsible for business enterprises consultant work of average difficulty and performs related work as required.
Distinguishing Features: This is a working level class in the Business Enterprise series. An employee in this class is responsible for identifying and suggesting methods for improving existing business operations in addition to monitoring and consulting blind vending facility managers in the business operations and management of vending facilities. This class differs from that of Business Enterprise Consultant 1 in that an incumbent of the latter learns to identify and suggest methods for improving existing business operations. This class differs from that of Business Enterprise Specialist in that an incumbent of the latter is responsible for either promoting or establishing program vending services or training blind vending managers in vending operations and management.

Work Activities:

Judging the Qualities of Things, Services, or People:
  1. Identifies underlying causes of sales or profit deficiencies of each facility through discussions with facility managers and examination of financial records to ensure standards of performance are being met.
  2. Assesses the quality, professionalism, overall environment, customer service levels, and management skills of each facility operation to ensure the success of the manager and facility.
Making Decisions and Solving Problems:
  1. Investigates, negotiates and resolves problems varying from handling complaints, settling disputes and conflicts to ensure goodwill and compliance with federal, state and Tennessee Business Enterprises rules and regulations.
  2. Mediates complex problems between facility managers and property management to help resolve issues and determine solutions.
  3. Identifies facility equipment options that comply with Tennessee Business Enterprise guidelines for cost effectiveness and profitability.
  4. Coordinates vending equipment acquisition and maintenance required for facilities to ensure cost-effectiveness.
Organizing, Planning, and Prioritizing Work:
  1. Plans, prioritizes, and organizes work in a timely manner to meet job performance standards.
  2. Plans and arranges installation of equipment in facilities to meet the needs of the customers.
  3. Organizes, plans, arranges, and assists with merchandise inventory processes as needed to ensure the efficiency of facility manager transitions.
Provide Consultation and Advice to Others:
  1. Explains departmental policies and procedures and interprets rules and regulations to internal and external customers to ensure understanding and compliance.
  2. Discusses facility equipment acquisition or repair needs with facility managers to determine whether to repair existing equipment or purchase new equipment.
  3. Provides business consultation to facility managers to help improve profitability.
Interacting With Computers:
  1. Operates computer hardware and software, scanners, and other equipment to complete reports, document collective data, and to communicate with others to capture and maintain program information.
Inspecting Equipment, Structures, or Material:
  1. Inspects facilities for cleanliness, properly functioning equipment, adequate inventory levels, and overall appearance of facility to ensure overall customer satisfaction and profit growth.
  2. Inspects the condition of facilities through on-site visits to ensure compliance with established rules, regulations, policies and procedures.
  3. May survey potential facility locations to determine viability of the location for program growth.
Analyzing Data or Information:
  1. Reviews merchandise inventory, reviews financial records, licenses, insurance and other applicable information as it pertains to the business of the facility to ensure profitability of facility managers.
  2. Jointly develops facility improvement plans with each facility manager to ensure continued and increased profitability.
  3. Analyzes business operations for efficiency and profitability to provide feedback and consultation to facility managers.
  4. Evaluates the success of vending facilities and facility managers through on-site visits and review of financial records to determine if profitable operation.
  5. Reviews financial records to ensure vending facilities are operated in accordance with established rules, regulations, policies, and procedures.
  6. Examines program invoices from outside vendors to determine accuracy of charges and submit for payment.
  7. Monitors vending facilities through on-site visits to ensure facilities are operated in accordance with program, state and federal regulations.
  8. Gathers sales, financial reports and equipment assessment information from a variety of sources to analyze and determine the effectiveness of facility management.
  9. Obtains information via electronic, verbal, or physical means of internal and external business needs as it relates to sales and profit.
Communicating with Persons Outside Organization:
  1. Discusses facility program services with property management to ensure compliance with property management rules.
  2. Interacts with persons in other departments, local governments, and outside organizations for the purpose of furnishing and obtaining information.
  3. Communicates with the public, government, and other external sources to represent the organization and to generate new business partnerships.
Estimating the Quantifiable Characteristics of Products, Events, or Information:
  1. Estimates sales projections or profit potential for new locations to determine if location should be recommended for the program.
Establishing and Maintaining Interpersonal Relationships:
  1. Develops constructive and cooperative working relationships with business organizations, co-workers, supervisors, facility managers and governmental agencies through meetings and other positive interactions to ensure optimal effectiveness.
  2. Promotes a positive image by focusing on great customer service to fulfill the mission of Tennessee Business Enterprises.
Communicating with Supervisors, Peers, or Subordinates:
  1. Communicates questions through appropriate chain of command to obtain policy or procedural clarification.
  2. Communicates or consults with supervisor and co-workers by telephone, in written form, email or in-person to ensure consistency.
Documenting/Recording Information:
  1. Maintains records on the operation and condition of facilities to ensure increased sales and profitability and compliance with established rules and regulations.
  2. Completes forms required for facility equipment acquisition or maintenance to ensure timely completion of work and invoice payment.
Training and Teaching Others:
  1. Provides on-going training to educate facility managers about program policies, procedures and business practices.
  2. Identifies training needs based on analysis of business operations to improve facility performance and increase profitability.
  3. Keeps abreast of current business trends, information, training and new innovations to assist facility managers in maximizing sales and profitability.

Competencies (KSA’s):

  1. Business Acumen
  2. Decision Quality
  3. Organization
  4. Priority Setting
  5. Conflict Management
  6. Perseverance
  7. Action Oriented
  8. Organizational Agility
  9. Integrity & Trust
  10. Composure 
  1. Intermediate Knowledge of Administration and Management
  2. Knowledge of Customer and Personal Service
  3. Intermediate Knowledge of Sales & Marketing
  1. Critical Thinking Skills
  2. Learning Strategies Skills
  3. Active Listening Skills
  4. Speaking Skills
  5. Active Learning Skills
  6. Instructing Skills
  7. Negotiation Skills
  8. Complex Problem Solving Skills
  9. Judgment & Decision Making Skills
  10. Time Management Skills
  1. Deductive Reasoning Abilities
  2. Oral Expression Abilities
  3. Written Comprehension Abilities

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Copy Machine
  6. Scanner
  7. SCANTRON Machine
  8. Calculator
  9. Barcode Scanner
  10. Cameras


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