Bargaining Unit: Use for all Job Titles
Class Code: 071943
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and experience equivalent to two years of planning business services or administering training on business related topics.
Substitution of Education for Experience: Graduate course work credit received from an accredited college or university in any business related field may substitute for the required experience on a month-for-month basis to a maximum of two years (e.g., 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).
Substitution of Experience for Education: Qualifying experience planning business services or administering training on business related topics may substitute for the required education up to a maximum of 4 years.
Substitution of Specific Associate’s for General Bachelor’s Degree: An associates’ degree in any business related field may substitute for the required four-year bachelor’s degree.

Other Requirements:

Necessary Special Qualifications: A valid motor vehicle operator license may be required.
Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for business enterprises work of considerable difficulty and performs related work as required.
Distinguishing Features: This is the advanced working level class in the Business Enterprise series. An employee in this class is responsible for both promoting and establishing program vending services or training blind vending facility managers in vending operations and management. This class differs from that of Business Ent Consultant 2 in that an incumbent of the latter does not promote program vending services or train blind vending managers in vending operations and management. This class differs from that of Business Ent Supervisor in that an incumbent of the latter is responsible for supervisory work.

Work Activities:

Evaluating Information to Determine Compliance with Standards:
  1. Reviews merchandise inventory, financial records, licenses, insurance and other applicable information as it pertains to the business of the facility to ensure profitability of facility managers.
  2. Identifies underlying causes of sales or profit deficiencies of each facility through discussions with facility managers and examination of financial records to ensure standards of performance are being met.
  3. Reviews financial records to ensure vending facilities are operated in accordance with established rules, regulations, policies, and procedures.
  4. Gathers sales, financial reports and equipment assessment information from a variety of sources to analyze and determine the effectiveness of facility management.
  5. Assesses the quality, professionalism, overall environment, customer service levels, and management skills of each facility operation to ensure the success of the manager and facility.
  6. Evaluates the success of vending facilities and facility managers through on-site visits and review of financial records to determine if profitable operation.
  7. Estimates sales projections or profit potential for new locations to determine if location should be recommended for the program.
  8. Inspects facilities for cleanliness, properly functioning equipment, adequate inventory levels, and overall appearance of facility to ensure overall customer satisfaction and profit growth.
  9. Obtains information via electronic, verbal, or physical means to meet the internal and external business needs as it relates to sales and profit.
  10. Monitors vending facilities through on-site visits to ensure facilities are operated in accordance with program, state and federal regulations.
  11. Inspects the condition of facilities through on-site visits to ensure compliance with established rules, regulations, policies and procedures.
  12. May survey potential facility locations to determine viability of the location for program growth.
  13. Examines program invoices from outside vendors to determine accuracy of charges and submit for payment.
Making Decisions and Solving Problems:
  1. Mediates complex problems between facility managers and property management to help resolve issues and determine solutions.
  2. Investigates, negotiates and resolves problems varying from handling complaints, settling disputes and conflicts to ensure goodwill and compliance with federal, state and Tennessee Business Enterprises rules and regulations.
  3. Identifies facility equipment options that comply with Tennessee Business Enterprise guidelines for cost effectiveness and profitability.
  4. Coordinates vending equipment acquisition and maintenance required for facilities to ensure cost-effectiveness.
Communicating with Persons Outside Organization:
  1. Discusses facility program services with property management to ensure compliance with property management rules.
  2. Communicates with the public, government, and other external sources to represent the organization and to generate new business partnerships.
  3. Interacts with persons in other departments, local governments, and outside organizations for the purpose of furnishing and obtaining information.
Monitoring and Controlling Resources:
  1. Maintains equipment inventory records for warehouse and facilities to ensure accurate accountability of assets.
  2. Coordinates disposal and or trade of surplus equipment to eliminate materials no longer useful to the program.
Establishing and Maintaining Interpersonal Relationships:
  1. Develops constructive and cooperative working relationships with business organizations, co-workers, supervisors, facility managers and governmental agencies through meetings and other positive interactions to ensure optimal effectiveness.
  2. Communicates questions through appropriate chain of command to obtain policy or procedural clarification.
  3. Communicates or consults with supervisor and co-workers by telephone, in written form, email or in-person to ensure consistency.
  4. Promotes a positive image by focusing on great customer service to fulfill the mission of Tennessee Business Enterprises.
Provide Consultation and Advice to Others:
  1. Jointly develops facility improvement plans with each facility manager to ensure continued and increased profitability.
  2. Analyzes business operations for efficiency and profitability to provide feedback and consultation to facility managers.
  3. Explains departmental policies and procedures and interprets rules and regulations to internal and external customers to ensure understanding and compliance.
  4. Provides business consultation to facility managers to help improve profitability.
  5. Discusses facility equipment acquisition or repair needs with facility managers to determine whether to repair existing equipment or purchase new equipment.
Training and Teaching Others:
  1. Participates in coordinating and leading various trainings for facility mangers, entry level students, and staff as needed.
  2. Coordinates, leads, and develops annual upward mobility training for facility managers to maintain requirements for certification and licensing and professional development.
  3. Identifies training needs based on analysis of business operations to improve facility performance and increase profitability.
  4. Keeps abreast of current business trends, information, training and new innovations to assist facility managers in maximizing sales and profitability.
  5. Provides on-going training to educate facility managers about program policies, procedures and business practices.
Documenting/Recording Information:
  1. Maintains records on the operation and condition of facilities to ensure increased sales and profitability and compliance with established rules and regulations.
  2. Completes forms required for facility equipment acquisition or maintenance to ensure timely completion of work and invoice payment.
Organizing, Planning, and Prioritizing Work:
  1. Plans, prioritizes, and organizes work in a timely manner to meet job performance standards.
  2. Plans and arranges installation of equipment in facilities to meet the needs of the customers.
  3. Organizes, plans, arranges, and assists with merchandise inventory processes as needed to ensure the efficiency of facility manager transitions.
Interacting With Computers:
  1. Operates computer hardware and software, scanners, and other equipment to complete reports, document collective data, and to communicate with others to capture and maintain program information.

Competencies (KSA’s):

  1. Business Acumen
  2. Decision Quality
  3. Problem Solving
  4. Organizing
  5. Time Management
  6. Conflict Management
  7. Customer Focus
  8. Ethics and Values
  9. Integrity and Trust
  10. Patience
  1. Intermediate Knowledge of Administration and Management
  2. Intermediate Knowledge of Customer and Personal Service
  3. Intermediate Knowledge of Economics and Accounting
  4. Intermediate Knowledge of Law and Government
  5. Intermediate Knowledge of Sales and Marketing
  1. Active Learning Skills
  2. Active Listening Skills
  3. Critical Thinking Skills
  4. Monitoring Skills
  5. Speaking Skills
  6. Instructing Skills
  7. Negotiation Skills
  8. Service Orientation Skills
  9. Complex Problem Solving Skills
  10. Judgment and Decision Making Skills
  11. Management and Financial Resources Skills
  12. Management of Material Resources Skills
  13. Time Management Skills
  1. Deductive Reasoning Abilities
  2. Number Facility Abilities
  3. Written Comprehension Abilities
  4. Written Expression Abilities

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Bar Code Scanner
  6. Calculator
  7. Forklifts
  8. Thermometer
  9. Pallet


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