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BUSINESS ENT SUPERVISOR

Class Title: BUSINESS ENT SUPERVISOR
Bargaining Unit: Use for all Job Titles
Class Code: 071944
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and experience equivalent to three years of planning business services.
Substitution of Graduate Education for Experience:  Graduate course work credit received from an accredited college or university in any business related field may substitute for the required experience on a month-for-month basis to a maximum of two years (e.g., 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).
Substitution of Specific Associate’s for General Bachelor’s Degree:
An Associate’s Degree in any business related field  may substitute for the required four-year bachelors degree.

OR

One year of experience as a Business Ent Specialist.

Other Requirements:

Necessary Special Qualifications:  A valid motor vehicle operator license may be required.
 
Examination Method:  Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary:  Under general supervision, is responsible for business enterprises supervisory work of average difficulty and performs related work as required.
Distinguishing Features: This is the supervisory class in the Business Enterprise series. An employee in this class is responsible for supervising staff in the performance of Business Enterprise Program activities. This class differs from that of Business Ent Specialist in that an incumbent on the latter does not supervise staff.

Work Activities:

Making Decisions and Solving Problems:
  1. Reviews and evaluates disciplinary recommendations received from staff concerning facility managers to determine appropriate corrective action in order to ensure compliance with program policies and procedures.
  2. Investigates, negotiates and resolves problems varying from handling complaints, settling disputes and conflicts to ensure goodwill and compliance with federal, state and Tennessee Business Enterprises rules and regulations.
  3. Mediates complex problems among staff, facility managers, and property management to help resolve issues and determine solutions.
Judging the Qualities of Things, Services, or People:
  1. Monitors Business Enterprises staff’s work responsibilities for accuracy and efficiency to ensure facility profitability.
Coaching and Developing Others:
  1. Advises and/or trains Business Enterprise staff in the performance of assigned work responsibilities and activities in order to ensure the program is administered consistently.
Provide Consultation and Advice to Others:
  1. Evaluates underlying causes of sales or profit deficiencies of each facility through discussions with staff and/or facility managers to make recommendations and ensure standards of performance are being met.
Guiding, Directing, and Motivating Subordinates:
  1. Evaluates staff performance in accordance with established performance management guidelines in order to ensure the effectiveness of the program.
  2. Completes monthly conference reviews with staff to discuss performance in relation to established standards by identifying areas of strength and opportunities for improvement.
  3. Establishes performance standards and job plans for staff in accordance with established performance management guidelines to ensure the effectiveness of the program.
Staffing Organizational Units:
  1. Selects and hires the best candidates for vacant staff positions to ensure the program is appropriately staffed for effective operations.
  2. Interviews candidates for vacant staff positions to ensure the program is appropriately staffed for effective operations.
  3. Recruits candidates for vacant staff positions to ensure appropriate staffing and effective operations. 
Evaluating Information to Determine Compliance with Standards:
  1. Evaluates performance standards annually to ensure that goals are appropriately established and equitable for staff.
  2. Approves plans, facility layouts, and designs to ensure facility profitability.
  3. Reviews facility improvement plans developed by staff and facility managers to ensure program compliance.
  4. Reviews merchandise inventory, financial records, licenses, insurance and other applicable information as it pertains to the business of the facility to ensure profitability of facility managers.
Training and Teaching Others:
  1. Develops and implements training for staff to ensure compliance with program policies and procedures.
  2. Assists with the development and implementation of annual training for facility managers to ensure compliance with program policies and procedures.
Documenting/Recording Information:
  1. Maintains all relevant records related to staff development and/or program activities as an official record for the department.
Establishing and Maintaining Interpersonal Relationships:
  1. Develops constructive and cooperative working relationships with business organizations, co-workers, supervisors, facility managers and governmental agencies through meetings and other positive interactions to ensure optimal effectiveness.
  2. Develops constructive and cooperative working relationships with the Committee of Blind Vendors representatives through meetings and other positive interactions to ensure optimal program effectiveness.
  3. Promotes a positive image by focusing on great customer service to fulfill the mission of Tennessee Business Enterprises.
Communicating with Supervisors, Peers, or Subordinates:
  1. Communicates or consults with supervisor and staff by telephone, in written form, email or in-person to ensure consistency of program policies and procedures.
  2. Assures staff has a clear understanding of program policies and procedures through the sharing of relevant information to ensure program is administered consistently.
Communicating with Persons outside Organization:
  1. Negotiates and prepares written agreements with property management, repair companies, and others as needed to ensure program compliance.
  2. Communicates with the public, government, and other external sources to represent the organization and to generate new business partnerships.
  3. Interacts with persons in other departments, local governments, and outside organizations for the purpose of furnishing and obtaining information. 
Interacting With Computers:
  1. Operates computer hardware and software, scanners, and other equipment to complete reports, document collective data, and to communicate with others to capture and maintain program information.
Monitoring and Controlling Resources:
  1. Monitors equipment sales and trade-ins to ensure the program operates within budgetary guidelines.
  2. Reviews and determines the feasibility of existing locations based on sales history and profit potential to ensure the program operates within budgetary guidelines.
  3. Reviews and determines if proposed locations should be approved for the program based on sales projections or profit potential to ensure the program operates within budgetary guidelines.
  4. Reviews and determines the feasibility of requests for equipment, merchandise, and other necessary items to ensure the program operates within budgetary guidelines.
Organizing, Planning, and Prioritizing Work:
  1. Plans, prioritizes, and organizes work in a timely manner to meet job performance standards.
Analyzing Data or Information:
  1. Obtains and analyzes information via electronic, verbal, or physical means of internal and external business needs as it relates to sales and profit to ensure facility profitability.                                                                                       
Coordinating the Work and Activities of Others:
  1. Assists with merchandise inventory processes as needed to ensure the efficiency of facility manager transitions.
  2. Organizes, plans, arranges, and assists with merchandise inventory processes as needed to ensure the efficiency of facility manager transitions.

Competencies (KSA’s):

Competencies:
  1. Business Acumen
  2. Decision Quality
  3. Organization
  4. Developing Direct Reports and Others
  5. Conflict Management
  6. Delegation
  7. Action Oriented
  8. Organizational Agility
  9. Integrity and Trust
  10. Building Effective Teams    
Knowledge:
  1. Intermediate Knowledge of Administration and Management
  2. Intermediate Knowledge of Customer and Personal Service
  3. Intermediate Knowledge of Sales & Marketing
  4. Basic Knowledge of Personnel and Human Resources  
Skills:
  1. Intermediate Critical Thinking Skills
  2. Intermediate Time Management Skills
  3. Intermediate Learning Strategies Skills
  4. Intermediate Monitoring Skills
  5. Intermediate Active Listening Skills
  6. Intermediate Active Learning Skills
  7. Intermediate Speaking Skills
  8. Intermediate Instructing Skills
  9. Intermediate Negotiation Skills
  10. Intermediate Complex Problem Solving Skills
  11. Intermediate Judgment & Decision Making Skills
  12. Intermediate Management of Financial Resources Skills
  13. Intermediate Management of Personnel Resources Skills                
Abilities:
  1. Deductive Reasoning Ability
  2. Inductive Reasoning Ability
  3. Oral Expression Ability
  4. Written Comprehension Ability
  5. Written Expression Ability
  6. Time Sharing Ability

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Blackberry
  4. Fax Machine
  5. Printer
  6. Copy Machine
  7. Scanner
  8. SCANTRON Machine
  9. Calculator
  10. Barcode Scanner
  11. Cameras

 

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