Bargaining Unit: Use for all Job Titles
Class Code: 075607
Education and Experience: Determined by the appointing authority.

Other Requirements:

Necessary Special Qualifications: Determined by the appointing authority.
Examination Method: Determined by the appointing authority.

Job Overview:

Summary: Under administrative direction, uses methodologies of considerable difficulty to develop solutions for business needs using technology or improved processes to improve stakeholder satisfaction.
Distinguishing Features: This is a lead level position that assists the highest level of an Information Technology division to analyze business problems and develop strategies to implement technology or improve processes to enable improved business productivity.

Work Activities:

Estimating the Quantifiable Characteristics of Products, Events, or Information: 
  1. Identifies, evaluates, and recommends business and technical options based on estimated cost, return on investment (ROI), performance, service agreements and organization constraints.
  2. Builds detailed business models to support business solution recommendations.

Getting Information:

  1. Consults with business users and technical resources to develop detailed business requirements and related technical options/recommendations.
  2. Leads the gathering of business needs as well as the design of solutions through direct interaction with business unit leaders.
  3. Learns the business area and become familiar with systems capabilities through interaction with lines of business, IT and third-party representatives.
  4. Consults with vendors to develop technical options/recommendations.
  5. Works with senior business stakeholders to define and articulate the agency business strategies.

Analyzing Data or Information:

  1. Makes assessments based on business need and value, substantiated with measurable financial metrics.
  2. Combines research and recommendations with requirements for systems or process changes.
  3. Creates and maintains prioritized lists of products or project requirements tied to organizational objectives.

Making Decisions and Solving Problems:

  1. Provides input for the purpose of program planning, business management, budget execution and program coordination.
  2. Provides stakeholders with assistance in solving business and technical problems.
  3. Builds business cases to align with agency objectives.
  4. Develops and manages business solution priorities based on agency and technical strategies, resource availability, and stakeholder needs.
  5. Evaluates solutions implemented, resolving any issues that arise and offer alternatives to correct problems and improve the outcomes.
  6. Creates a solution approach that outlines several alternatives and assists stakeholders in determining the optimal approach.

Thinking Creatively:

  1. Leads the development of an architectural model.
  2. Leads the development of a business relationship model.

Developing Objectives and Strategies:

  1. Participates in developing and applying the business and technical architecture, objectives and strategies which meet overall state and agency goals.

Organizing, Planning, and Prioritizing Work:

  1. Participates in the development of the business solution implementation plan.
  2. Participates in the development of the strategic technology plan to reflect the agency’s business priorities.

Interacting With Computers:

  1. Applies expert level understanding of various technologies, and application of integrated tool sets.
  2. Ensures that the design and integration of proposed system, software and hardware solutions lead to the development and growth of the business through effective use of technology.
  3. Ensures that integration of new technologies adhere to the approved State Architecture.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:

  1. Creates and maintains Architectural diagrams and documentation to reflect stated approved business and/or technical architecture.

Interpreting the Meaning of Information for Others:

  1. Works with business leaders as a liaison between Information Technology (IT), third party partners, and business units in the identification of IT related business solutions and facilitates effective translation to appropriate levels within the organization.
  2. Collaborates with business and technical stakeholders for requirements development, ensuring that stakeholders understand the architectural capabilities and/or limitations and final system design.
  3. Communicates and ultimately solidifies a broad understanding across the organization of technical capabilities and deployment options, positioning the enterprise to fully leverage new and existing functionality for maximum benefit/return.

Communicating with Supervisors, Peers, or Subordinates:

  1. Prepares and delivers presentations on projects, products, and strategies to management and executive staff where appropriate.
  2. Accounts for project status to senior level management and steering committees.
  3. Communicates and markets complex technical concepts to non-technical stakeholders.

Resolving Conflicts and Negotiating with Others:

  1. Works with stakeholders to remove roadblocks to progress.
  2. Works to develop a solution to resolve disagreements between stakeholders to resolve conflicting requirements and achieve common vision.

Coordinating the Work and Activities of Others:

  1. Leads complex projects, conducts and facilitates meetings at all levels within an organization.
  2. Leads in the development and/or modification of the approved architecture with business and technical stakeholders using a cooperative approach to ensure that business needs and objectives are met.

Developing and Building Teams:

  1. Creates cross-functional teams, communicates the purpose and position of each team member, and provide clear goals and objectives for work sessions.

Guiding, Directing, and Motivating Subordinates:

  1. Provides overall leadership of program initiatives from assessment through implementation.
  2. Manages complex initiatives to ensure that business prioritized needs are met and technology solutions are consistently and effectively implemented.
  3. Works with project stakeholders to ensure agreed upon business plans, specs, etc. are on track and implemented.

Provide Consultation and Advice to Others:

  1. Provides technical related consulting, and business/systems analysis based on a demonstrated understanding of business process reengineering best practices from a business and technology perspective.
  2. Demonstrates expertise in IT best practices, technical solution development, project management, escalation, process management and business systems requirements definition.

Staffing Organizational Units:

  1. Participates in the interviewing and hiring of staff.
  2. Represents the business and technical strategy in the agency IT staffing plan.

Monitoring and Controlling Resources:

  1. Participates in the creation of project budget with the goal of maximizing return on investment and stakeholder benefit.

Monitor Processes, Materials, or Surroundings:

  1. Scans the business environment.

Updating and Using Relevant Knowledge:

  1. Identifies and attends courses in areas of new technologies which may be implemented to address business and technical needs of customers.
  2. Researches and evaluates industry trends, best practices, and new technologies and integrates knowledge and skills into current and future business and technical solutions.

Establishing and Maintaining Interpersonal Relationships:

  1. Establishes and maintains positive relationships with business and technical stakeholders to discuss agency projects, strategies, methodologies and business needs.

Communicating with Persons Outside Organization:

  1. Communicates with other State agencies, industry leaders, vendors, manufacturers to stay abreast of current technical capabilities of solutions and products.

Competencies (KSA’s):

  1. Business Acumen
  2. Functional/Technical Competency
  3. Strategic Agility
  4. Priority Setting
  5. Organizational Agility
  6. Customer Focus
  7. Managing Vision and Purpose
  8. Intellectual Horsepower
  9. Dealing with Paradox


  1. Knowledge of business process analysis and improvement
  2. Knowledge of Project Management methodologies
  3. Knowledge of software development life cycles
  4. Knowledge of Information Systems architectures (hardware, software, network, data)
  5. Knowledge of financial modeling (cost benefit analysis, return on investment)
  6. Knowledge of current and emerging technologies
  7. Knowledge of agency business
  8. Knowledge of IT governance


  1. Analytical Thinking
  2. Oral and Written Communication
  3. Complex Problem Solving
  4. Technology Design
  5. Judgment and Decision Making
  6. Systems Analysis
  7. Big Picture Thinking
  8. Negotiation
  9. Active Learning
  10. Active Listening
  11. Persuasion
  12. Management of Financial Resources
  13. Managing Competing Priorities


  1. Deductive Reasoning
  2. Inductive Reasoning
  3. Convergent and Divergent Reasoning
  4. Fluency of Ideas
  5. Leadership and Executive Presence
  6. Consensus Builder
  7. To evaluate multiple sources of information and choose the optimal solution based on the environment

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer


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