Bargaining Unit: Use for all Job Titles
Class Code: 036915
Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to one year of driver’s license examining work.

Other Requirements:

Necessary Special Qualifications: Applicants for this class must:
  1. Complete a background clearance application which includes releasing all records involving any criminal history;
  2. Submit a fingerprint sample in a manner prescribed by the TBI;
  3. Agree to a fingerprint-based, name-based criminal history records check;
  4. Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any Permanent disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulation (CFR) – Title 49 (disqualifying offenses);
  5. Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulation (CFR) – Title 49 (disqualifying offenses);
  6. Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulation (CFR) – Title 49 (disqualifying offenses);
  7. Not be under want or warrant for a felony listed in section 1572.103(b) of the Code of Federal Regulation (CFR) – Title 49 (disqualifying offenses);
  8. Pass a pre-employment physical examination following an offer of employment;
  9. Possess a valid motor vehicle operator’s license or be able to obtain one prior to appointment.
Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for classified and commercial driver’s license examination work of average difficulty; performs related work as required.
Distinguishing Features: An employee in this class performs commercial driver’s license examination work including the administration of a variety of tests to driver’s license applicants, the determination of appropriate license category, the assurance of applicant qualifications, the collection and processing of various fees, and the issuance of licenses. This class differs from Driver’s License Examiner in that an incumbent of the latter performs driver’s license examination duties of lesser scope and complexity for non-commercial vehicles. An incumbent of this class reports to a Driver’s License Branch Supervisor 1 or 2.

Work Activities: Getting Information:

  1. Qualifies applicants for commercial driver’s license services or other licensing services.
  2. Applies the appropriate application procedures outlined by state law and policy for the services needed.
  3. Collects appropriate identifying documents (e.g., social security card, proof of residence, current driver’s license, USDOT medical card); examines documents to verify legitimacy.
  4. Collects appropriate fees, counts correct change, approves applicant for appropriate testing procedures.
  5. Accesses applicants’ test files on computer to determine if they passed or failed previous tests.
  6. Keys personal information from written application into computer database.
  7. Compares applicant’s database information with their personal identification to confirm eligibility for the applicable service.
  8. Enters codes for services to be rendered into database to identify required fees.
  9. Asks applicants which service they require, including, but not limited to, license renewal, replacement, license testing, or handgun permit application.

Performing for or Working Directly with the Public:

  1. Performs all skills tests outside regardless of weather conditions.
  2. Evaluates applicant’s ability to perform pre-trip inspection, basic controls, and driving skills during testing related to various commercial vehicles.
  3. Administers road skills tests to applicants applying for Tennessee driver’s licenses and commercial driver licenses.
  4. Determines adherence to road safety rules, regulations, and laws by observing applicants’ abilities to maneuver vehicle and to follow pertinent traffic signs, lights, and right of ways.
  5. Rates applicants’ driving skills on scoring sheet; calculates applicants’ final score based on the maneuvers performed correctly or incorrectly; informs applicants of pass or fail status.
  6. Advises applicants’ of results, explains steps required for retaking appropriate tests if applicant does not meet passing standards, and records into computer database.
  7. Administers vision screenings to applicants applying for Tennessee driver’s licenses.
  8. Instructs applicants to provide proof of vision correction or approval from a licensed eye doctor if the applicant does not pass the screening.
  9. Enters applicants’ information into computer to register them for appropriate knowledge examination, including, but not limited to, driver’s licenses, commercial driver’s licenses, or motorcycle licenses.
  10. Uses vision screening device scoring guideline to determine pass/fail status; records applicants’ results on written application.
  11. Administers knowledge tests to applicants applying for Tennessee driver’s licenses.
  12. Inspects motor vehicle functioning, including, but not limited to lights, brakes, turn signals, to determine if the vehicle is safe to operate.
  13. Inquires if applicant will require special accommodations for taking test.
  14. Instructs applicants on test taking procedures, directs applicants to appropriate testing stations.
  15. Provides standardized instructions to applicants required to perform pre-trip inspection, basic controls, and driving skills during testing related to various commercial vehicles.
  16. Instructs customers in the completion of driver license application forms or other forms, such as voter registration cards.

Processing Information:

  1. Enters biographical data into the Driver License Information System for various driver’s licenses and permits, identification cards, and handgun permit applications.
  2. Writes applicants’ information from database on to application to record the successful transmission of the data entry.
  3. Keys applicants’ new and/or changed information into the driver license database.
  4. Updates operational records or licensing information using computer terminals.
  5. Compares applicants’ personal information in database, including, but not limited to, name, address, hair color, height, weight, and gender, with data on written application to ensure accuracy.
  6. Codes information on license applications for entry into computers.
  7. Issues appropriate credential using digitized camera and printer.
  8. Photographs applicant using digitized camera; inspects credential from printer for misprints; issues credential to applicant.
  9. Reviews applicant’s information with applicant to ensure all information is correct, instructs applicant to sign identification pad and prepare for image capture.
  10. Accesses database to retrieve list of applicants requiring service.

Performing Administrative Activities:

  1. Trains other workers or coordinate their work as necessary.
  2. Calculates daily office revenue by aggregating all register revenues for the office; reconciles daily office revenue by comparing daily report to INFOPAC report.
  3. Compares amounts from receipt report with cash-on-hand; identifies discrepancies between receipt report and cash on hand.
  4. Prints daily receipt report from registers; counts and records registers’ cash-on-hand at end of work shift.
  5. Counts and records registers’ cash-on-hand at beginning of work shifts to ensure that amounts are correct and that there is adequate change.
  6. Performs routine data entry or other office support activities, including creating, sorting, photocopying, distributing, filing documents, or maintains records.
  7. Prepares bank deposits and take deposits to banks.
  8. Monitors supply inventory to ensure adequate supplies are available.
  9. Stocks counters with adequate supplies of forms, film, license, or other required materials.
  10. Records camera and printer inventoried supplies used during work day.
  11. Maintains clean and orderly work areas and complete other general cleaning duties such as dusting and emptying trash cans.

Operating Vehicles, Mechanized Devices, or Equipment:

  1. Operates electronic skills test tablet to record testing scores.
  2. Operates specialized photographic equipment to obtain photographs for drivers’ license or photo identification cards.
  3. Loads ribbon and cards into card printer.
  4. Operates facsimile machine, scanner, printer, copier, telephone and electronic cashiering system.
  5. Operates a motor vehicle to travel to driver’s license stations to qualify applicants, administer testing, and issue photo identification cards.
  6. Operates vehicle during road skills test if necessary.

Communicating with Persons Outside Organization:

  1. Explains state law regarding driver’s license policies and procedures to the public in-person or via the telephone.
  2. Explains specific licensing requirements, laws, and rules and regulations of the Department of Safety and Homeland Security to customer.
  3. Answers telephone and walk-up questions from public regarding office hours, location, fee amounts, and application process.

Making Decisions and Solving: 

  1. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes and necessary action to resolve the complaint.
  2. Checks to ensure that appropriate changes were made to resolve customer’s complaints or grievances.

Establishing and Maintaining Interpersonal Relationships:

  1. Explains policies, procedures, or services to peers as necessary.
  2. Volunteers to assist co-workers with their tasks.

Communicating with Supervisors, Peers, or Subordinates:

  1. Notifies management when problems or defects in equipment, structures, or materials are identified.
  2. Refers unresolved customer complaints or grievances to management for further investigation.

Competencies (KSA’s): Competencies:

  1. Ethics & Values
  2. Integrity & Trust
  3. Listening
  4. Patience
  5. Self-Knowledge
  6. Technical Learning
  7. Approachability
  8. Composure
  9. Customer Focus
  10. Managing Diversity


  1. Customer and Personal Service
  2. Mathematics
  3. Clerical


  1. Speaking
  2. Active Listening
  3. Time Management
  4. Reading Comprehension
  5. Service Orientation
  6. Mathematics


  1. Oral Expression
  2. Oral Comprehension
  3. Speech Clarity
  4. Speech Recognition
  5. Memorization
  6. Written Comprehension
  7. Near Vision
  8. Far Vision
  9. Written Expression
  10. Gross Body Coordination
  11. Depth Perception
  12. Peripheral Vision
  13. Visual Color Discrimination
  14. Stamina
  15. Deductive Reasoning
  16. Number Facility

Tools and Equipment Used:

  1. Specialized Photographic Equipment
  2. Card Printer
  3. Fax Machine
  4. Printer
  5. Scanner
  6. Copier
  7. Telephone
  8. Electronic Cashiering System
  9. Electronic Skills Test Tablet
  10. Motor Vehicle


Back to top button