Bargaining Unit: Use for all Job Titles
Class Code: 098612
Education and Experience: Possession of a Pharmacy Technician Certification from the national Pharmacy Technician Certification Board.

Other Requirements: Necessary Special Qualifications: Registration as a pharmacy technician with the State of Tennessee Board of Pharmacy is required upon employment.  A valid motor vehicle operator’s license may be required. The Pharmacy Technician Certification and registration as a pharmacy technician must be maintained throughout employment in this job classification.

Examination Method: Education and experience,100%, for Preferred Service positions.

Job Overview: Summary: Under general supervision of a licensed pharmacist, performs a variety of pharmacy-related work of average difficulty as required.

Distinguishing Features:  An employee in this class functions in a variety of assignments such as assisting pharmacists with dispensing or pre-packing drugs, creating and maintaining patient profiles, adding new patients’ orders and discontinuing orders as appropriate. This class differs from that of Pharmacy Technician in that a Certified Pharmacy Technician is able to receive new or transferred oral medical and prescription orders, receive and transfer copies of oral medical and prescription orders between pharmacy sites, and verify the contents of unit dose carts prepared by other registered pharmacy technicians; whereas a Pharmacy Technician may not perform these tasks.

Work Activities: Monitoring and Controlling Resources:

  1. Fills medication orders under the supervision of a pharmacist by selecting correct medications, correctly labeling, and placing them into appropriate containers.

Getting Information:

  1. May receive and transfer copies of oral medical and prescription orders between pharmacy practice sites.
  2. Receives written or verbal prescriptions/orders, refill, or floor stock requests and verifies that information is complete and accurate.

Interacting With Computers:

  1. Enters and retrieves information in a computer using programming such as email, Microsoft Office, pharmacy-specific software, and drug information software.

Processing Information: 

  1. Processes medication orders by entering information and appropriate codes into patient record, calculating and adjusting quantities of medications, and checking for drug-related problems.
  2. May conduct discharge medication reconciliation to check for discrepancies.
  3. Processes and reconciles medications from fill list, night pharmacy and returns by charging or crediting them to the appropriate source.
  4. Compares new patient demographic information to existing patient records to check for inconsistencies/changes.
  5. Takes inventory of pharmacy medications and supplies to confirm consistency with inventory records and adjusts accordingly.

Evaluating Information to Determine Compliance with Standards:

  1. May inspect medication rooms to check for compliance with all applicable rules and regulations.
  2. May review medication orders to verify they are in compliance with laws, regulations, and standards.

Communicating with Supervisors, Peers, or Subordinates: 

  1. Talks effectively and in a professional manner with pharmacist, medical staff, or others about potential medication-related issues (e.g., drug-drug interactions, patient allergies, dosing issues).
  2. Communicates effectively and in a professional manner via email to disseminate pharmacy related information.

Documenting/Recording Information:

  1. Creates and maintains patient profile records by entering demographics and updating medication orders in the pharmacy computer system.

Inspecting Equipment, Structures, or Material:

  1. Inspects incoming shipments for appropriate expiration dates, damage or other problems that may warrant returning items to wholesaler.
  2. May inspect medication carts for accuracy before delivery.

Performing Administrative Activities:

  1. May maintain controlled substance records.
  2. May process requisitions and reconcile invoices and bills through the state’s procurement system.
  3. Verifies and records patients’ personal medications and maintains in the pharmacy until patient discharge.
  4. Files medication orders received in the pharmacy into the appropriate file location.

Handling and Moving Objects:

  1. May prepare medications using appropriate personal protective equipment.
  2. May package medication into boxes for shipping to remote sites.
  3. Receives deliveries from pharmacy vendors and places stock on appropriate shelves in the pharmacy.

Organizing, Planning, and Prioritizing Work:

  1. Plans work so that pharmacy tasks are prioritized appropriately and completed in a timely manner.

Updating and Using Relevant Knowledge: 

  1. Completes continuing education as required by law to maintain pharmacy technician certification.
  2. May participate in training for CPR certification, comprehensive crisis management, or other job-related training.

Performing General Physical Activities:

  1. Delivers medication to and from the pharmacy and nursing stations by pushing pharmacy carts and removing/carrying medication cassettes.
  2. Hand carries medications for routine deliveries or in response to emergency situations.

Communicating with Persons Outside Organization: 

  1. Communicates effectively and in a professional manner via telephone or email with pharmacy vendors to resolve problems with orders.

Identifying Objects, Actions, and Events:

  1. Reconciles shipments with invoices to insure correct type and quantity of items were received.

Monitor Processes, Materials, or Surroundings: 

  1. Monitors high risk medications to detect potential usage problems that may need to be reported to the pharmacist.
  2. Monitor and replenishes pharmacy-supplied medications to check for expiration dates, inventory levels, and proper rotation of stock.
  3. Monitors refrigerators and freezers used to hold medications to insure appropriate temperature and contents.
  4. Monitors pharmacy supplies (e.g., plastic bags, prescription bottles, labels, forms, or other supplies) for reordering needs.

Establishing and Maintaining Interpersonal Relationships:

  1. Establishes and maintains professional relationship with nurses, physicians, and other co-workers.

Operating Vehicles, Mechanized Devices, or Equipment:

  1. May operate motor vehicle to transport medications from site to site and to attend work related meetings.

Repairing and Maintaining Electronic Equipment: 

  1. Performs basic maintenance on office equipment such as changing toner cartridges, clearing paper jams, reconfiguring printer settings, or other basic maintenance tasks.
  2. May perform basic maintenance on pharmacy equipment such as cleaning medication counting machine between medications.

Competencies (KSA’s): Competencies:

  1. Integrity
  2. Attention to detail
  3. Dependability
  4. Self-Control
  5. Adaptability/Flexibility
  6. Technical Learning
  7. Cooperation
  8. Problem Solving
  9. Decision Quality
  10. Initiative


  1. Intermediate knowledge of medications, such as drug classifications, dosing, interactions, abbreviations, drug regimens, calculations, brand and generic equivalencies, formulary status, and proper storage conditions
  2. Intermediate knowledge of state and federal pharmacy laws, rules, and regulations, as well as other applicable health care laws, rules, and regulations
  3. Basic knowledge of computer hardware and software, including business applications (e.g., word processing, spreadsheet, email software) and operation of printers and scanners
  4. Basic knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
  5. Basic knowledge of principles and processes for providing customer and personal services.
  6. Basic knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology


  1. Basic reading comprehension skills
  2. Intermediate skill in communicating with health care providers/practitioners concerning medications
  3. Intermediate skills in reading and interpreting prescriptions, orders or medication requests.
  4. Intermediate skills in arithmetic, algebra, statistics, and their applications
  5. Basic speaking skills
  6. Active listening skills
  7. Critical thinking skills
  8. Time management skills
  9. Intermediate judgment and decision making skills
  10. Social perceptiveness skills
  11. Service orientation skills
  12. Basic skills in performing routine maintenance on equipment and determining when and what kind of maintenance is needed


  1. Ability to identify and understand the speech of another person
  2. Ability to speak clearly so others can understand
  3. Ability to read and understand information and ideas presented in writing
  4. Ability to exert oneself physically over long periods of time such as standing for long periods of time
  5. Ability to listen to and understand information and ideas presented through spoken words and sentences
  6. Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
  7. Ability to remember information such as words, numbers, pictures, and procedures
  8. Ability to exert muscle force to lift, push, pull, or carry objects.
  9. Ability to see details at close range
  10. Ability to communicate information and ideas in speaking so others will understand
  11. Ability to tell when something is wrong or is likely to go wrong
  12. Ability to apply general rules to specific problems to produce answers that make sense
  13. Ability to shift back and forth between two or more activities or sources of information
  14. Ability to see objects in the presence of glare or bright lighting

Tools and Equipment Used: 1. Computer
2. Printer
3. Scanner
4. Fax Machine
5. Calculator
6. Unit Dosing Equipment
7. Medication Counter
8. Bar Code Reader

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