Bargaining Unit: Use for all Job Titles
Class Code: 078134
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and five (5) years of increasingly responsible professional social or psychological counseling work, two (2) of which must be in an adult correctional institution setting.
Substitution of Experience for Education: Full-time social or psychological counseling experience can be substituted for the required education on a year-for-year basis, up to a maximum of two (2) years; requiring two years of study at an accredited college or university.
Substitution of Education for Experience: Additional graduate coursework in a social or behavioral science may be substituted for the required experience on a year-for-year basis to a maximum of two (2) years, there being no substitution for the required two (2) years of experience in an adult correctional institution setting.

Other Requirements:

Necessary Special Qualifications: None.
Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision is responsible for managerial correctional counseling work of average difficulty and performs related work as required.
Distinguishing Features: This is the first full supervisory class in the Correctional Counseling job series. An employee in this class is responsible for the supervision of staff who are providing counseling services for adult offenders under the State’s supervision in state custody. This class differs from the Correctional Counselor 3 in that an incumbent of the latter performs lead level counseling work. This class differs from Deputy Warden in that an incumbent of the latter is responsible for managing operations and programs in an adult correctional facility and supervises members of this class.

Work Activities:

Identifying Objects, Actions, and Events:
  1. Identifies work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations, and guidelines.

Judging the Qualities of Things, Services, or People:

  1. Assesses the underlying reentry needs of offenders in order to address key issues affecting successful reentry into the community upon release.
  2. Evaluates the quality of service providers and resources such as counseling, placements, and case management in order to ensure offenders receive high quality services.
  3. Performs quality assurance reviews of offender caseloads carried by assigned team members and subordinates to ensure accurate completion of risk-needs assessments and proper documentation.
  4. Assesses the performance of assigned subordinates to facilitate the performance evaluation process.
  5. Assesses the quality of job candidates to inform selection decision and recommendations.
  6. Assesses the quality of the work of assigned subordinates to provide advice and guidance related to performance management and development.

Performing Administrative Activities:

  1. Completes performance evaluation documentation for all assigned subordinates.

Making Decisions and Solving Problems:

  1. Reviews and assesses cases in preparation for release to ensure an effective reentry plan has been established to facilitate a seamless transition from incarceration to community.
  2. Makes recommendations for reentry services, career development services, and housing for offenders.
  3. Utilizes data to make decisions and plans to address issues, trends, and concerns to choose the best solutions.

Developing Objectives and Strategies:

  1. Develops job plans for assigned subordinates to communicate responsibilities and expected outcomes of performance in their roles.
  2. Develops strategies for addressing staffing and headcount needs to ensure adequate coverage for assigned workload.

Guiding, Directing, and Motivating Subordinates:

  1. Resolves disciplinary actions of assigned subordinates to improve performance or change work-related behaviors.

Staffing Organizational Units:

  1. Interviews potential staff using competency and behavioral based interviewing techniques to ensure adequate and appropriate staffing of housing units.
  2. Identifies promotional opportunities with assigned subordinates to develop bench strength and enhance the talent pool.

Monitor Processes, Materials, or Surroundings:

  1. Reviews the work of assigned subordinates to provide assistance and guidance on proper order and completion of tasks.
  2. Reviews offender cases periodically to ensure that they are being documented properly and that contacts are being made.
  3. Observes offender intake interviews performed by subordinates, on a periodic basis, to ensure that they are being administered correctly.

Getting Information:

  1. Reviews, on a monthly basis, reentry services and career development services reports to gather statistical information on various subjects.
  2. Reviews classification recommendations to ensure that offenders are being assigned to proper housing units and educational and treatment programs.
  3. Reviews case information to recommend appropriate case management assignment in order to match the best fit for the case and rotation of schedules.
  4. Reviews electronic and written communication and voicemail daily to obtain information relevant to assigned workload.
  5. Discusses case information with subordinates to guide decision making processes regarding case needs, resource allocation, and outcomes.
  6. On a periodic basis, visits housing units in order to speak with offenders concerning case management needs and issues.

Coaching and Developing Others:

  1. Mentors assigned subordinates by providing feedback and information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, use of systems and available functionality, and how to most effectively and efficiently perform their assigned tasks.

Organizing, Planning, and Prioritizing Work:

  1. Organizes and prioritizes personal workload and the workloads of assigned subordinates using calendars, lists, and other facilitators to ensure timely and accurate completion of work.
  2. Incorporates last minute and unscheduled tasks into current workload to ensure timely and accurate completion of work.
  3. Delegates tasks to assigned subordinates to ensure sufficient space to engage in supervisory work.

Provide Consultation and Advice to Others:

  1. Assists assigned subordinates in resolving processing problems to enhance development and team performances.

Selling or Influencing Others:

  1. Influences assigned subordinates using identified individual motivational factors to increase job performance and productivity.

Training and Teaching Others:

  1. Prepares training and standard operating procedure documentation to facilitate the work and training of assigned subordinates and internal business partners.
  2. Trains assigned subordinates in the basic workflow and processes related to their tasks.
  3. Facilitates agency specific training for internal business partners.

Resolving Conflicts and Negotiating with Others:

  1. Resolves complex conflicts to ensure timely and efficient performance and maintain positive working relationships.
  2. Resolves interpersonal conflicts between assigned subordinates to ensure a respectful and productive work environment.
  3. Maintains a respectful and productive work environment within the assigned work unit to minimize disputes and facilitate performance.
  4. Serves as a mediator for assigned subordinates and peers to upper management personnel.
  5. Directs complex or difficult to resolve conflicts to assigned supervisors as required.

Documenting/Recording Information:

  1. Enters, reviews, and/or approves employee time as necessary.
  2. Documents case conferences, performance evaluations, disciplinary actions, and other information in appropriate databases and reports as needed to ensure appropriate supervision.
  3. Continually documents the performance of assigned subordinates to ensure accurate and unbiased performance evaluations.

Scheduling Work and Activities:

  1. Assigns work activities to subordinate staff and team members to accomplish the goals of the unit, facility, and agency.
  2. Schedules case conferences, team meetings, performance briefings, and other assignments as needed.
  3. Assigns offender caseloads to assigned team members and subordinates.

Interacting with Computers:

  1. Uses office productivity software including, but not limited to, word processing programs, spreadsheet programs, presentation software, web-based email programs, instant-messaging programs, and agency specific databases.

Communicating with Persons Outside Organization:

  1. Communicates effectively with outside personnel and agencies to resolve offender issues.
  2. Provides high quality customer service with clients and community partners to promote effective outcomes.
  3. Follows up on complaints from community partners and others in a timely, professional manner in order to build community teams.

Interpreting the Meaning of Information for Others:

  1. Interprets reports, rules, regulations, and standard operating procedures for internal and external business partners to assist in task completion.

Communicating with Supervisors, Peers, or Subordinates:

  1. Communicates work related information to peers and assigned subordinates to facilitate teamwork and coordination of effort.
  2. Conducts periodic performance development meetings with assigned subordinates to communicate and develop job plans and provide performance feedback and developmental guidance.
  3. Communicates with assigned supervisor to ensure accurate and timely receipt of instructions and work assignments.
  4. Conducts meetings with assigned subordinates to gather project information and status updates and to disseminate information.
  5. Maintains an open dialogue with internal business partners to ensure effective and efficient communications.
  6. Sends notifications of special events to internal business partners to ensure timely and accurate receipt of information.

Updating and Using Relevant Knowledge:

  1. Reviews current departmental, state, and federal information sources to identify relevant changes in policies, procedures, rules, regulations, and best practices, on a periodic basis, to ensure they and their subordinates are up to date on the latest systems.
  2. Attends agency specific training as required to ensure compliance with departmental, state, and federal laws and guidelines.
  3. Attends in-service training as required to ensure continual learning and up-to-date knowledge of the field.
  4. Actively seeks out work related developmental opportunities for self and assigned subordinates to improve performance and team efficiency.

Evaluating Information to Determine Compliance with Standards:

  1. Tracks, creates, and communicates reports on regional data to ensure state and federal compliance.
  2. Identifies changes to policies and American Correctional Association standards to updated standard operating procedures and ensure that the team’s work is in compliance with the most current standards.
  3. Ensures information being submitted to outside entities is professional, accurate, and consistent with TDOC polices and procedures to provide high quality work.
  4. Performs periodic reviews of case files to ensure they are in compliance with agency, state, and federal policies, rules, regulations, laws, guidelines, and best practices.
  5. Tracks assessments to ensure data elements are meeting required time frames.

Coordinating the Work and Activities of Others:

  1. Coordinates the work and activities of assigned subordinates to ensure tasks are completed in a timely and accurate manner.
  2. Coordinates with assigned subordinates to reduce conflicts between subordinate projects and workloads.
  3. Coordinates with direct supervisor and upper management to ensure proper allocation of assigned counseling team members and subordinate staff.
  4. Coordinates with upper management to facilitate workload dissemination.

Developing and Building Teams:

  1. Develops corrective action plans with under-performing subordinates, addressing specific behaviors with action steps to meet performance goals.
  2. Sets goals, establishes action steps, and addresses professional behavior of subordinates to meet desired outcomes.
  3. Models effective performance for assigned subordinates to enhance commitment and performance.
  4. Identifies motivational factors relevant to assigned subordinates to improve team development.
  5. Identifies developmental opportunities appropriate for assigned subordinates to improve team development.
  6. Encourages assigned subordinates to pursue career development opportunities as a means of improving team performance.

Analyzing Data or Information:

  1. Analyzes data such as overdue reports, reentry plans, and risk-needs assessments using available software to track needs and/or outcomes.

Establishing and Maintaining Interpersonal Relationships:

  1. Networks with internal and external business partners to ensure open dialogues exist and to facilitate coordination and unified effort.
  2. Maintains professional working relationships with assigned subordinates and upper management to ensure smooth and effective team operations.

Controlling Machines and Processes:

  1. Operates a variety of office equipment including, but not limited to, copiers, scanners, microfiche readers, digital cameras, calculators, adding machines, fax machines, and typewriters.

Competencies (KSA’s):

  1. Decision Quality
  2. Problem Solving
  3. Directing Others
  4. Process Management
  5. Command Skills
  6. Conflict Management
  7. Written Communications
  8. Approachability
  9. Caring about Direct Reports
  10. Ethics and Values
  11. Integrity and Trust
  12. Motivating Others


  1. Basic Clerical
  2. Intermediate Customer and Personal Service
  3. Basic Therapy and Counseling as it relates to offender treatment in an institutional setting
  4. Basic Law and Government as it relates to offender placement, treatment, and reentry services
  5. Basic Personnel and Human Resources as it relates to selection, training, and performance management
  6. Basic Psychology as it relates to human behaviors and motivations
  7. Basic Public Safety and Security as it relates to an institutional Setting


  1. Intermediate Active Learning
  2. Intermediate Active Listening
  3. Critical Thinking
  4. Basic Learning Strategies as it relates to agency specific training
  5. Basic Math
  6. Intermediate Monitoring as it relates to assessing performance of individuals
  7. Intermediate Reading Comprehension
  8. Intermediate Speaking
  9. Intermediate Writing
  10. Intermediate Coordination as it relates to staff workloads and offender programming
  11. Basic Instructing as it relates to agency specific training needs
  12. Basic Negotiation
  13. Basic Persuasion
  14. Intermediate Judgment and Decision Making
  15. Basic Management of Personnel Resources
  16. Time Management


  1. Deductive Reasoning
  2. Inductive Reasoning
  3. Oral Comprehension
  4. Oral Expression
  5. Problem Sensitivity
  6. Time Sharing
  7. Written Comprehension
  8. Written Expression
  9. Speech Clarity
  10. Speech Recognition

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Scanner
  6. Calculator
  7. Copy Machine
  8. Typewriter
  9. Digital Camera
  10. Microfiche Reader
  11. Adding Machine


Back to top button