Bargaining Unit: Use for all Job Titles
Class Code: 079636
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree.

Other Requirements:

Necessary Special Qualifications: Applicants for this class must:
  1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
  2. Submit to a review of the Indicated Persons Registry of the Department of Children’s Services;
  3. Agree to release all records involving their criminal history to the appointing authority;
  4. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  5. Submit to a review of their status on the Department of Health’s vulnerable persons registry;
  6. Possess a valid driver’s license if driving is an essential function of the position. 
Examination Method: Education and experience,100%, for Preferred Service positions.

Job Overview:

Summary: Under close supervision, is responsible for learning to perform professional child/adult day care facility program evaluation work of average difficulty in the regulation of licensed or certified child/adult day care facilities and programs; and performs related work as required.
Distinguishing Features: This is the entry level class in the professional Child Care Program Evaluator sub-series. An employee in this class learns to examine child/adult day care facilities for adherence with licensure and certification regulations, to investigate complaints against child/adult day care facilities, and to make recommendations for issuance, denial, or approval of licensure or certification. This class differs from that of Child Care Program Evaluator 2 in that the latter performs at the working level under general supervision.

*An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.
Work Activities:

Inspecting Equipment, Structures, or Material:
  1. Learns to conduct on-site observations of child/adult day care facilities, before/after school and community based programs, special education programs, and early childhood education programs as required by law.
  2. Learns to examine facilities and grounds to determine if indoor and outdoor equipment and age-appropriate toys are adequate in quantity and variety; children with disabilities are provided equal opportunities in activities; and minimum square footage standards are met for indoor and outdoor play, naps, and classes.
  3. Learns to examine physical structure for accessibility and safety and ensures equipment/furnishings are in good repair and are age-appropriate.
  4. Learns to examine agency records to verify that required child, staff, and agency documentation is on file as required by law.
  5. Learns to inspect transportation vehicles and emergency equipment to ensure compliance with state law. 
Evaluating Information to Determine Compliance with Standards:
  1. Learns to inspect child/adult day care agencies to determine if they meet minimum state standards for annual licensure or certification with respect to safety, health, administration, physical facilities, transportation, and care of children/adults.
  2. Learns to investigate complaints and conduct interviews with involved parties for details regarding the complaint in order to determine validity (gathers evidence during on-site visit including pictures, videos, medical and agency records and evaluates information to support or negate allegations).
  3. Learns to compare inspection results against licensing or certification criteria for programs and cites violations for compliance with state law.
  4. Learns to investigate child/adult day care facilities for alleged violations of licensure or certification laws and regulations including potential cases of abuse, neglect, and illegal operations.
  5. Learns to evaluate child/adult day care agencies and programs to determine eligibility for licensure or certification: verifies that applications, fees, and other required materials have been received; compares results from child/ adult day care program evaluations, fire, safety, health, and environmental inspections, and plans of corrective action against licensure or certification requirements to verify that the agency meets minimum standards; and forms conclusions from data collected to determine if license or certification is approved, suspended, denied, or revoked; and presents licensing or certification recommendations to supervisor.
Organizing, Planning, and Prioritizing Work:
  1. Organizes daily activities to meet deadlines to ensure work activities including reports are accomplished in a timely manner.
Interacting With Computers:
  1. Operates computer hardware and software, scanners, and other equipment to complete reports, document collective data, and communicate with others to capture and maintain program information. 
Establishing and Maintaining Interpersonal Relationships:
  1. Develops constructive and cooperative working relationships with child/adult day care agencies, local education agencies, local governmental agencies, co-workers, supervisors, and other partnering agencies to ensure quality and timely services. 
Updating and Using Relevant Knowledge:
  1. Learns to utilize available training resources to keep current and apply the latest policies, technologies, and procedures to ensure correct application of laws and regulations.
Performing General Physical Activities:
  1. Performs physical activities to assess, measure, and inspect facilities to ensure compliance.
Judging the Qualities of Things, Services, or People:
  1. Learns to assess current programs’ curricula for compliance with the Tennessee Early Learning Developmental Standards and appropriate school-age standards.
  2. Learns to assess the adult day care program for the four areas of development (cognitive, social, emotional, and physical) for compliance with licensing standards.
Making Decisions and Solving Problems:
  1. Learns to draft recommendations for action against agencies based on investigation results and may testify in court about violations.
  2. Learns to instruct programs in development of a plan of corrective action to resolve non-compliance.
Scheduling Work and Activities:
  1. Schedules announced and unannounced visits to programs for evaluation, training, compliance, and investigation.
Communicating with Supervisors, Peers, or Subordinates:
  1. Communicates relevant information regarding assessment and licensing to supervisor and co-workers by telephone, in written form, email or in-person to provide information and for consultation.
Interpreting the Meaning of Information for Others:
  1. Learns to interpret child/adult day care rules and regulations for programs and the public in an effort to provide clarity.
Processing Information:
  1. Learns to compile, categorize, tabulate, and verify information using a valid and reliable tool in order to complete the assessment report needed for licensure requirements.
Documenting/Recording Information:
  1. Learns to document early childhood classroom materials; health/safety; on-going daily activities; interactions between children and children and adults to ensure compliance and assess quality.
  2. Learns to monitor implementation of corrective action plans for completion.
  3. Learns to compose reports based on assessment documentation using a valid and reliable tool to provide feedback on quality to agencies for compliance with licensure requirements.
Operating Vehicles, Mechanized Devices, or Equipment:
  1. Operates state/personal vehicles to conduct required observations to ensure compliance as required by state law.
Coordinating the Work and Activities of Others:
  1. Learns to interpret and explain child/adult day care agency information to answer the questions of: law enforcement investigators, Tennessee Bureau of Investigation, Child Protective Services, Department of Health, Department of Safety, attorneys, and the general public.
  2. Contact fire, health, and environmental agencies and assessment unit to request inspections for child/adult day care providers to ensure the program meets licensure or certification deadlines.
  3. Coordinates interaction between child/adult day care agencies and government officials, not-for-profits, or other groups to address compliance issues, program or participant needs.
Provide Consultation and Advice to Others:
  1. Learns to determine potential barriers to licensure compliance and unique needs of individual program including facility expansion, playground renovation, age-appropriate curriculum, accessibility and modifications for special needs. Presents potential solutions to the agency through discussions and written communications.
  2. Learns to provide counseling to existing or proposed child/adult day care agencies to develop and improve programs and physical facilities: answers questions regarding issues related to licensure or certification including concerns about applications, grants, and rating assessment systems.
Training and Teaching Others:
  1. Learns to provide on the job training and mentoring to new employees through job shadowing.
  2. Learns to provide training and technical assistance to child/adult day care providers regarding federal and state mandates and State Board of Education policies.
  3. Learns to identify providers’ training needs relating to child/adult health and safety, business development, budgeting, early childhood education, developmentally appropriate practices, appropriate social-emotional growth, or other needs based on observations, relevant law or policy changes, and discussions with providers to meet relevant state law or policy changes.
  4. Reserves training sites; schedules speakers; conducts training demonstrations or lectures using educational materials and multimedia equipment to meet program training requirements.
Communicating with Persons Outside the Organization:
  1. Learns to coordinate interaction between programs and partner organizations or other resources to meet provider needs.
  2. Learns to address inquiries regarding programs and/or complaint findings to respond to the public.
Getting Information:
  1. Gathers resource information related to health, welfare, safety, and academic growth to inform programs of resource availability based on needs.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:
  1. Learns to diagram facilities to establish capacity for number of participants to be served at one time.

Competencies (KSA’s):


  1. Integrity and Trust
  2. Listening
  3. Patience
  4. Priority Setting
  5. Time Management
  6. Problem Solving
  7. Interpersonal Savvy
  8. Written Communications
  9. Conflict Management


  1. Basic math skills
  2. Knowledge of group behavior and dynamics
  3. Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation 
  1. Active Learning
  2. Active Listening
  3. Adjusting actions in relation to others’ actions
  4. Being aware of other’s reactions and understanding why they react as they do
  5. Critical Thinking
  6. Effective Time Management
  7. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  8. Instructing
  9. Judgment and Decision Making
  10. Monitoring/assessing performance of self, other individuals, or organizations to make improvements or take corrective action
  11. Negotiation
  12. Persuasion
  13. Service Orientation
  14. Written Communication
  1. Arm-Hand Steadiness
  2. Auditory Attention
  3. Deductive Reasoning
  4. Finger Dexterity
  5. Memorization
  6. Multi-tasking
  7. Originality
  8. Speech Clarity — the ability to speak clearly so others can understand you
  9. Speech Recognition — the ability to identify and understand the speech of another person
  10. The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
  11. The ability to bend, stretch, twist, or reach with your body, arms, and/or legs
  12. The ability to combine pieces of information to form conclusions (includes finding a relationship among seemingly unrelated events)
  13. The ability to concentrate on a task over a period of time without being distracted
  14. The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion
  15. The ability to generate or use different sets of rules for combining or grouping things in different ways
  16. The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
  17. The ability to know your location in relation to the environment or to know where other objects are in relation to you
  18. The ability to quickly and accurately compare similarities and differences among sets of materials
  19. The ability to tell when something is wrong or is likely to go wrong
  20. Verbal Communication
  21. Written Comprehension

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Projector
  4. Measuring Tools
  5. Scanner
  6. Global Positioning System
  7. Cellular Phone
  8. Voice Recorder
  9. Digital Camera
  10. Motor Vehicle
  11. Fax Machine
  12. Printer


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