Class Title: CLERK 3
Bargaining Unit: Use for all Job Titles
Class Code: 002533
Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work.
Substitution of Experience for Education: Qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.

Other Requirements:

Necessary Special Qualifications: None.
Examination Method: Education and Experience,100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Job Overview:

Summary: Under general supervision, is responsible for general and figures clerical work of considerable difficulty; and performs related work as required.
Distinguishing Features: This is the highest class in the Clerk subseries. An employee in this class is responsible for advanced general clerical work and minor supervisory work. Work problems which involve critical deviations from standard policies and procedures are reviewed with a supervisor. This class differs from Clerk 2 in that an incumbent of the latter performs general and figures clerical work of average difficulty. This class differs from Office Supervisor 1 in that an incumbent of the latter has greater supervisory responsibilities.

Work Activities:

Processing Information:
  1. Maintains, compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data for accuracy and completeness.
Documenting/Recording Information:
  1. Documents and records accurate information by entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format. 
Evaluating Information to Determine Compliance with Standards:
  1. Uses relevant information and individual judgment to ensure events or processes comply with laws, regulations, or standards. 
Interpreting the Meaning of Information for Others:
  1. Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information.
Interacting With Computers:
  1. Proficient in the use of computers and computer systems (including hardware and software); enters data process information, and types letters and correspondence.
Identifying Objects, Actions, and Events:
  1. Identifies, sorts, and distinguishes sets of information electronically, verbally, or manually to ensure the information is correct and distributed properly. 
Analyzing Data or Information:
  1. Breaks down information or data received or obtained from verbal, written, or electronic communication into separate parts to evaluate results to choose the best solution and to solve problems.
Communicating with Persons outside the Organization:
  1. Communicates with the public, government, and other external sources to represent the organization and provide excellent customer service. This information can be exchanged in person, in writing, by telephone or e-mail. 
Performing for or Working Directly with the Public:
  1. Communicates professionally with the public to provide excellent customer service and resolve issues. 
Performing Administrative Activities:
  1. Conducts office functions including but not limited to taking messages, answering telephones, inputting time sheets, filing, review and distribute mail, maintaining contracts, creating documents or forms, ordering supplies, and other related functions. 
Organizing, Planning, and Prioritizing Work:
  1. Develops specific goals by planning, prioritizing, and organizing work to meet performance standards in a timely manner. 
Getting Information:
  1. Obtains information via electronic, verbal, or physical means to meet the needs of internal and external customers. 
Communicating with Supervisors, Peers, or Subordinates:
  1. Provides accurate information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person to efficiently produce quality work.
Establishing and Maintaining Interpersonal Relationships:
  1. Develops constructive and professional working relationships with others to maintain a productive work environment. 
Performing General Physical Activities:
  1. Performs physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, heavy lifting, balancing, walking, stooping, standing, sitting, typing, and handling of materials.
  2. Transports work materials between various State offices by walking.
Scheduling Work and Activities:
  1. Provides support by scheduling appointments, meetings, events, programs, activities, and travel arrangements for the unit or division.
  2. Delegates the work of others to maintain work flow. 
Repairing and Maintaining Electronic Equipment:
  1. Performs minor service repairs by troubleshooting or requesting technical support to maintain the operation of office equipment.

Competencies (KSA’s):


  1. Dealing with Ambiguity
  2. Functional/Technical Competencies
  3. Technical Learning
  4. Informing
  5. Organizing
  6. Priority Setting
  7. Time Management
  8. Action Oriented
  9. Written Communication
  10. Customer Focus
  11. Listening
  12. Patience
  13. Self-Knowledge


  1. Administration and Management
  2. Clerical
  3. Computer and Electronics
  4. Customer and Personal Service
  5. Mathematics
  6. Personnel and Human Resources


  1. Active Learning
  2. Active Listening
  3. Instructing
  4. Social Perceptiveness
  5. Complex Problem Solving
  6. Coordination
  7. Critical Thinking
  8. Judgment and Decision Making
  9. Learning Strategies
  10. Mathematics
  11. Monitoring
  12. Reading Comprehension
  13. Service Orientation
  14. Speaking
  15. Time Management
  16. Material Resources
  17. Troubleshooting
  18. Writing


  1. Auditory Attention
  2. Category Flexibility
  3. Deductive Reasoning
  4. Inductive Reasoning
  5. Information Ordering
  6. Mathematical Reasoning
  7. Memorization
  8. Near Vision
  9. Number Facility
  10. Oral Comprehension
  11. Perceptual Speed
  12. Problem Sensitivity
  13. Selective Attention
  14. Speech Clarity
  15. Speech Recognition
  16. Speed of Closure
  17. Time Sharing
  18. Wrist-Finger Speed
  19. Dynamic Flexibility
  20. Extent Flexibility
  21. Gross Body Coordination
  22. Static Strength
  23. Written Comprehension
  24. Written Expression

Tools and Equipment Used:

  1. Two-Way Radio
  2. Calculator
  3. Computer
  4. Copier
  5. Date Stamp
  6. Dolly
  7. Fax Machine
  8. File Cabinets
  9. General Office Supplies (Pens, Pencils, Paper Clips, Stapler, Hole Puncher, etc.)
  10. Hand-Held Printer
  11. Intercom System
  12. Label Maker
  13. Mail Cart
  14. Microfilm Machine
  15. Office Printer
  16. Paper Cutter
  17. Scanner
  18. Shredder
  19. Telephone
  20. Typewriter


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