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COMMUNICATIONS DISPATCHER SUPV

Class Title: COMMUNICATIONS DISPATCHER SUPV
Bargaining Unit: Use for all Job Titles
Class Code: 002753

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of communications dispatching work; qualifying experience in communications equipment operations may be substituted for the required education on a year-for-year basis.
Other Requirements:

Necessary Special Qualifications:

Applicants for this class must:

1. be at least eighteen (18) years of age

2. be a citizen of the United States

3. have a good moral character, as determined by investigation

4. complete a criminal history disclosure form in a manner approved by the appointing authority

5. agree to release all records involving their criminal history to the appointing authority

6. supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check

7. not have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances, Tennessee Code Annotated 7-86-205

8. not have been discharged under any other than honorable conditions from any branch of the United States armed forces

9. pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position

10. upon appointment, successfully complete a prescribed course of instruction approved by the Tennessee Public Safety Committee.

Applicants for positions in the Department of Safety and the Tennessee Wildlife Resources Agency must pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position.

Examination Method: Education and Experience, 100%, for Career Service positions.

Job Overview:

Summary: Under general supervision, is responsible for communications equipment operations supervisory work of average difficulty in supervising and participating the operations of teletype and two-way radio equipment in receiving and transmitting law enforcement information; and performs related work as required.

Distinguishing Features: This is the supervisory class in the Communications Dispatcher sub-series. An employee in this class performs shift work, on a rotating basis, in supervising a unit of subordinate communications dispatchers and participating in receiving law enforcement information, by telephone, teletype and two-way radio, and transmitting messages based on this information to appropriate agencies or individuals. Work involves making decisions on the most appropriate agencies or individuals to receive the information and preparing and maintaining communications logs and statistical reports. This class differs from that of Communications Dispatcher 2 in that an incumbent of the latter is responsible for performing duties at the working level, with no supervisory responsibilities.

Work Activities: 1. Assigns, trains, supervises, and evaluates subordinate communications dispatchers and their work; makes recommendations on staff employment, retention, promotion, demotion and other human resources actions; plans and schedules shift work for subordinate staff on a regular basis.

2. Supervises and participates in receiving law enforcement information by telephone, teletype, and two-way radio, and transmitting messages based on this information to the appropriate law enforcement agencies or personnel; supervises the receipt and transmittal of information on motor vehicle accidents, fatalities, and hazardous weather conditions and handles communications requests for driver’s license identification, motor vehicle title and registration identification, wanted or missing persons identification, and wrecker and ambulance services.

3. Supervises and participates in the preparation and maintenance of radio, telephone, and teletype communications logs and pertinent statistical data and reports on motor vehicle accidents and fatalities.

4. Supervises and participates in the operation of a variety of teletype and two-way radio communications equipment in the performance of work.

5. Supervises and participates in monitoring the location and status of field law enforcement personnel by two-way radio on a regular basis and dispatching additional law enforcement personnel to assist with handling certain situations, as needed.

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