Bargaining Unit: Use for all Job Titles
Class Code: 072261
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and experience equivalent to one year of full-time work in one or a combination of the following: 1.) planning public health or community services; 2.) developing programs or coordinating grants; or 3.) coordinating activities for non-profit agencies, grant analysis, or business development.
Substitution of Experience for Education: Qualifying experience in planning public health or community services, developing programs or coordinating grants, or coordinating activities of non-profit agencies, grant analysis, or business development may substitute for the required education to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).
Substitution of Graduate Education for Experience: Additional graduate coursework credit received from an accredited college or university may substitute for the required experience on a month-for-month basis to a maximum of 1 year (e.g., 36 graduate quarter hours may substitute for one year of the required experience).

Other Requirements:

Necessary Special Qualifications: A valid motor vehicle operator’s license is required.
Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for professional community outreach coordination work of average difficulty; and performs related work as required.
Distinguishing Features:  This is the working level class in the Community Health CNCL Coordinator sub-series. An employee in this class coordinates the activities of and provides technical assistance to community outreach. This class differs from Community Health CNCL Coordinator 2 in that an incumbent of the latter functions as a regional supervisor.

Work Activities: Training and Teaching Others:

  1. Assisting staff in training members of the health council and teaching council members how to diagnose community problems, including strategic planning processes and assessment.
  2. Identifying the educational needs of others, developing formal educational or training programs or classes and teaching or instructing others.

Organizing, Planning, and Prioritizing Work:

  1. Developing specific goals and plans to prioritize organize and accomplish your work.
  2. Incorporating last minute and unscheduled tasks into current workload to ensure timely and accurate completion of work.

Making Decisions and Solving Problems:

  1. Assisting in selecting job candidates and community stakeholders who best fit available positions based on the results of selection assessment and testing.
  2. Monitoring and approving travel, time and attendance, training and other related requests submitted by subordinates to ensure compliance with department, state and federal laws, rules, regulations, guidelines, processes and procedures.
  3. Assisting in analyzing health-related information and evaluating results to choose the best solutions to address community problems.

Analyzing Data or information:

  1. Analyzing data collected or community assessment information to identify the underlying principles, reasons or facts of information by breaking down information or data into separate parts.
  2. Analyzing information such as demographics, incidents of disease, TennCare population and behavioral risk statistics to present to community stakeholders to identify community priorities.

Selling or influencing Others:

  1. Motivating the community to improve identified health outcomes through educational outreach events.
  2. Influencing staff or community partners using identified individual motivational factors to improve job performance or productivity.

Judging the Qualities of Things, Services, or People:

  1. Judging how well a subordinate performs on tasks, which may include presenting information at conferences or agencies or to private industries/organizations; explaining community assessment data and answering questions about the community assessment process.
  2. Assisting in the assessing abilities of subordinates and community stakeholders to work on committees, councils and projects.

Developing Objectives and Strategies:

  1. Developing and establishing objectives and specifying strategies and actions to enhance investment and participation in special events and projects.
  2. Facilitating community outreach discussion to identify and prioritized community problems; identifying obtainable resources.

Establishing and Maintaining Interpersonal Relationships:

  1. Maintaining professional working relationships with peers, assigned subordinates and management to ensure smooth and effective team operations.
  2. Analyzing information such as demographics, incidents of disease, TennCare population and behavioral risk statistics to present to community stakeholders to identify community priorities.

Coordinating the Work and Activities of Others:

  1. Coordinating workload with internal and external partners as required to facilitate timely and accurate task completion.
  2. Assisting in identifying key community stakeholders who will serve on a council/coalition and ensuring that members diagnose community problems and other areas of concern.

Developing and Building Teams:

  1. Modeling effective performance for co-workers, assigned subordinates and community stakeholders to encourage success in others and enhance trust.

Communicating with Supervisors, Peers, or Subordinates:

  1. Providing regular updates to management and other internal partners on the status of projects and other assigned work.
  2. Maintaining an open dialogue with internal and external partners to ensure effective and efficient communication.

Resolving Conflicts and Negotiating with Others:

  1. Resolving simple conflicts without supervisory input to ensure timely and efficient performance and maintain positive working relationships.
  2. Maintaining a respectful and productive work environment within the assigned work unit to minimize disputes and facilitate performance.

Processing Information:

  1. Compiling, coding, categorizing, calculating, tabulating or verifying information or data from community outreach activities.

Getting Information:

  1. Collecting county/state/national health–related data to include demographics, incidents of disease, TennCare population and behavioral risk statistics.

Thinking Creatively:

  1. Developing, designing and creating innovative strategies, applications, ideas and relationships (e.g., community stakeholders) or products (e.g., educational or outreach).

Staffing Organization Units:

  1. Recruiting, interviewing, selecting and hiring employees in the organization.

Identifying Objects, Actions, and Events:

  1. Identifying work and community priorities to ensure the most important work is completed first based on work experience, supervisor guidance and departmental, state, and federal laws, rules, regulations and guidelines.

Guiding, Directing, and Motivating Subordinates:

  1. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Updating and Using Relevant Knowledge:

  1. Keeping up-to-date technically (i.e., population and community health data) and applying relevant knowledge to your job for community outreach.

Monitoring and Controlling Resources:

  1. Allocating resources to projects conducted for the department as required to ensure sufficient funding for key initiatives.

Scheduling Work and Activities:

  1. Scheduling events, programs and activities for community outreach.

Documenting/Recording Information:

  1. Entering, transcribing, recording, storing or maintaining information in written or electronic form.

Performing Administrative Activities:

  1. Performing day-to-day administrative tasks including maintaining information files and processing paperwork.

Interacting With Computers:

  1. Using office productivity software including but not limited to work processing programs, spreadsheet programs, presentation software, web-based email programs and search engines.

Communicating with Persons Outside Organization:

  1. Communicating with people outside the organization, as a representative of the organization to the community.

Operating Vehicles, Mechanized Devices, or Equipment:

  1. Using state or personal vehicle for authorized travel.

Performing General Physical Activities:

  1. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking and stooping.

Controlling Machines and Processes:

  1. Operating a variety of office equipment.

Competencies (KSA’s): Competencies:

  1. Hiring and Staffing
  2. Informing
  3. Decision Quality
  4. Managerial Courage
  5. Intellectual Horsepower
  6. Timely Decision Making
  7. Approachability
  8. Ethics and Values
  9. Integrity and Trust
  10. Functional/Technical Competency
  11. Planning
  12. Conflict Management


  1. Administration and Management
  2. Clerical
  3. Education and Training
  4. Communication and Media


  1. Persuasion
  2. Reading Comprehension
  3. Active Listening
  4. Speaking
  5. Writing
  6. Active Learning
  7. Management of Personnel Resources
  8. Time Management
  9. Coordination
  10. Judgment and Decision Making
  11. Instructing
  12. Service Orientation
  13. Learning Strategies
  14. Monitoring
  15. Critical Thinking
  16. Negotiation
  17. Category Flexibility
  18. Social Perceptiveness
  19. Complex Problem Solving
  20. Systems Evaluation
  21. Management of Material Resources
  22. System Analysis


  1. Oral Expression
  2. Oral Comprehension
  3. Written Comprehension
  4. Speech Clarity
  5. Written Expression
  6. Speech Recognition
  7. Deductive Reasoning
  8. Information Ordering
  9. Inductive Reasoning

Tools and Equipment Used:

  1. Computer
  2. Printer
  3. Copier
  4. Scanner
  5. Telephone
  6. Fax
  7. Binding Machine
  8. Laminator


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