Bargaining Unit: Use for all Job Titles
Class Code: 072216

Education and Experience: Graduation from an accredited college or university with a master’s degree in a social or behavioral science field, special education, nursing, speech pathology, audiology, occupational therapy, physical therapy, or health care management; and at least three years of professional program services management and supervisory work, of which two years must be in an Individuals with Intellectual Disabilities residential or program setting.

Substitution of Education for Experience: None.

Substitution of Experience for Education: Professional program services management and supervisory work experience may be substituted for the required education, on a year-for-year basis, to a maximum of two years.

Other Requirements: Necessary Special Qualifications: None.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview: Summary: Under general direction, is responsible for administrative intellectual and developmental disabilities program operations and managerial work of considerable and unusual difficulty; and performs related work as required.

Distinguishing Features: An employee in this class directs all program operations for a group of community homes for individuals with intellectual and developmental disabilities. Work involves planning, developing, coordinating, organizing, and managing all components of the programs, with 24-hour responsibilities for directing work of and supervising all staff assigned to the homes; negotiating with internal and external stakeholders; approving and managing resources, budget, and materials; physical maintenance of the homes; and serving as liaison with families, community services providers, volunteers, and the public.

Work Activities: Interpreting the Meaning of Information for Others:

  1. Interprets policies, procedures, processes, rules, regulations, and information related to individual support plans for staff, conservators, and others.

Assisting and Caring for Others:

  1. Oversees the care of individuals served through supervision of subordinate staff.

Resolving Conflicts and Negotiating with Others:

  1. Negotiates and resolves conflicts between family members, the inter-disciplinary team, staff, and others to maintain continuity of care and a harmonious work environment.

Coordinating the Work and Activities of Others:

  1. Coordinates the work of all members of the inter-disciplinary team to ensure the timely and accurate implementation of individual support plans.
  2. Coordinates other work of subordinate staff to ensure continuity of care.

Evaluating Information to Determine Compliance with Standards:

  1. Ensures that services being provided meet federal, state, and departmental regulations by reviewing reports, progress notes, and doctors’ orders and by direct observation.

Organizing, Planning, and Prioritizing Work:

  1. Re-prioritizes work to allow for crisis management activities and to support effective supervision of subordinates.
  2. Plans work to ensure that multiple routine and unexpected deadlines are met.

Guiding, Directing and Motivating Subordinates:

  1. Supervises a group of home managers and program staff to ensure all job performance standards are met and to provide continuity of care.
  2. Evaluates performance of subordinate staff and issues disciplinary and other actions as appropriate to ensure all job expectations are met.

Identifying Objects, Actions, and Events:

  1. Identifies instances in which follow up is needed to ensure safety and continuity of care of individuals served by direct observation, review of data, and reports received from staff and others.

Interacting with Computers:

  1. Uses computer software to develop and review individual support plans, to approve purchases for the homes, to communicate with staff, to generate reports, to create data sheets, and to enter, review, and approve time.

Developing Objectives and Strategies:

  1. Develops outcomes in conjunction with the Circle of Support for individuals served as their needs and goals change.
  2. Develops long-range objectives and strategies for employee development and growth and which support optimal continuity of care for individuals served.

Getting Information:

  1. Collects information on persons served through e-mails, evaluations, clinical and medical appointments, data sheets, and conversations with staff, outside sources, individuals served, families, and conservators to create individual support plans and evaluate, communicate, and document progress, and to follow up with other disciplines and ensure continuity of care.

Thinking Creatively:

  1. Develops “outside the box” solutions to problems related to active treatment and continuity of care.

Developing and Building Teams:

  1. Encourages collaboration within the inter-disciplinary team and private providers to optimize care and safety of individuals served.

Selling or Influencing Others:

  1. Encourages outside entities, prospective employers, and individual volunteers to collaborate with State staff to create meaningful opportunities for community integration for individuals served.
  2. Explains the benefits of community participation for individuals served to community entities and family members.
  3. Explains the concept and benefits of understanding what is important to and for the individual served to other disciplines.
  4. Motivates subordinate staff to maintain current performance and to develop “outside the box” ideas to increase job performance.

Making Decisions and Solving Problems:

  1. Resolves problem with individual support plans, such as changes in services needed, and refinement of outcomes and action steps.
  2. Determines whether changes to individual support plans can be made through consultation or whether Circle of Support meetings are required.

Staffing Organizational Units:

  1. Conducts interviews in collaboration with management and subordinate staff for vacant positions and makes recommendations to management regarding applicant selection.

Judging the Qualities of Things, Services, or People:

  1. Determines whether changes of services provided have positive or negative consequences for individuals
  2. served.
  3. Coordinates and serves as a member of the Circle of Support to determine the appropriateness of current and proposed services.
  4. Rates the progress of individuals served by analyzing data and reports.

Communicating with Persons outside Organization:

  1. Communicates with families, professionals outside the organization, and others, orally, in writing, and in person, to give and receive information regarding individuals served or employees supervised.

Analyzing Data or Information:

  1. Analyzes data and reports to rate the progress and continuity of care of individuals; to assess the safety, cleanliness, and appropriateness of the environment; and to determine needed follow-up action.

Documenting/Recording Information:

  1. Supervises the maintenance of individuals’ records and reports and administrative and employee reports in both paper and electronic form.

Provide Consultation and Advice to Others:

  1. Makes recommendations to management regarding how to improve systems and processes.
  2. Offers advice on the feasibility of systems changes proposed by management and recommends alternative proposals when appropriate.

Establishing and Maintaining Interpersonal Relationships:

  1. Develops effective working relationships with community service providers, senior citizen centers, religious organizations, and others to create opportunities for individuals to participate in community activities.

Communicating with Supervisors, Peers, or Subordinates:

  1. Communicates with staff, supervisor, and inter-disciplinary team members, orally, in writing, and in person, to give and receive information regarding individuals served or employees supervised.

Processing Information:

  1. Compiles and calculates data to determine the progress and status of individuals served.
  2. Verifies accuracy of data by reviewing documentation and of observation of individuals served.
  3. Creates forms to ensure the appropriate tracking and collection of data.

Monitor Processes, Materials, or Surroundings:

  1. Reviews and assesses reports to monitor quality and continuity of care.
  2. Monitors the physical environment and structure and equipment to ensure compliance with federal and state regulations and to ensure safety, cleanliness, and continuity of care.
  3. Monitors interactions between staff and individuals served to ensure that active treatment is occurring.

Coaching and Developing Others:

  1. Provides positive feedback to subordinate staff and develops plans of action to improve performance when necessary.

Scheduling Work and Activities:

  1. Schedules meetings with staff to resolve work and employee issues.
  2. Schedules evaluations with other professionals to discuss progress and status of individuals served.
  3. Schedules trainings for staff to keep them up-to-date on policies and procedures.
  4. Schedules meetings of the inter-disciplinary team to develop and revise individual support plans and to address concerns.

Updating and Using Relevant Knowledge:

  1. Reads information related to changes in federal rules and regulations.
  2. Collaborates with peers to gain knowledge related to program areas.
  3. Attends seminars, trainings, and staff meetings to keep abreast of changes in policies and procedures.

Monitoring and Controlling Resources:

  1. Monitors personal accounts of individuals served to ensure integrity.
  2. Monitors purchases and overtime for homes to ensure that expenditures remain within budget.

Performing Administrative Activities:

  1. Completes filing and mail outs, and makes copies when necessary.
  2. Reviews and approves time entered for subordinate staff.

Competencies (KSA’s): Competencies:

  1. Decision Quality
  2. Directing Others
  3. Priority Setting
  4. Conflict Management
  5. Hiring and Staffing
  6. Action Oriented
  7. Organizational Skills
  8. Presentation Skills
  9. Customer Focus
  10. Composure


  1. Intermediate knowledge of administration and management to handle day-to-day operations; to supervise, hire, coordinate, and evaluate subordinate staff; and to coordinate the inter-disciplinary team.
  2. Basic clerical knowledge to type reports, send e-mails, design forms, and manage files and records.
  3. Basic knowledge of communications and media to articulate developmental processes.
  4. Advanced knowledge of customer and personal service to meet quality standards.
  5. Basic knowledge of mathematics to verify account balances, account for expenditures, manage budgets, and analyze data.
  6. Intermediate knowledge of psychology to assess and evaluate staff behavior to facilitate growth, and to ensure the development of appropriate behavioral treatment programs for individuals served.
  7. Basic knowledge of transportation to ensure the safety of individuals.


  1. Intermediate active learning skills to make timely and appropriate decisions.
  2. Intermediate active listening skills to ensure optimal services for individuals served and to resolve conflicts.
  3. Advanced critical thinking skills to problem solve, facilitate meetings, resolve conflicts, plan strategically, and for linkage and referrals.
  4. Intermediate learning strategy skills to write and implement action steps at a level appropriate for the audience.
  5. Intermediate monitoring skills for staff evaluations, to ensure compliance with regulations, to determine need for and implement improvements, and to ensure continuity of care.
  6. Advanced reading comprehension skills to review regulations, policies, and procedures to ensure their appropriate implementation and to develop reports.
  7. Advanced writing skills to develop individual support plans and other documents and to synthesize information for reports and other documents.
  8. Intermediate coordination skills to ensure that all components of the individual support plan are being implemented; that monthly reviews are being completed; and to facilitate completion of tasks by staff, use of best practices, and continuity of care.
  9. Intermediate complex problem solving skills to resolve unexpected issues.
  10. Intermediate systems evaluation skills to determine if existing systems are operating properly and whether new ones need to be developed.


  1. Deductive Reasoning
  2. Inductive Reasoning
  3. Memorization
  4. Oral Comprehension
  5. Oral Expression
  6. Originality
  7. Problem Sensitivity

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone/Cell Phone
  3. Calculator
  4. Printer/Copier/Scanner
  5. Video Camera/Camera
  6. Fax Machine
  7. State Vehicles


Back to top button