Bargaining Unit: Use for all Job Titles
Class Code: 006110
Education and Experience: Education equivalent to graduation from a standard high school.
Substitution of Experience for Education: Qualifying full-time law enforcement, security, or related experience may be substituted for the required education on a year-for-year basis.

Other Requirements:

Necessary Special Qualifications: Applicants for this class must:
  1. A valid vehicle operator’s license may be required for employment in some positions;
  2. Applicants for this class must have no conviction of a felony;
  3. Complete a criminal history disclosure form in a manner approved by the appointing authority;
  4. Agree to release all records involving their criminal history to the appointing authority;
  5. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  6. Submit to a review of their status on the Department of Health’s vulnerable person’s registry;
  7. Possess a valid motor vehicle operator’s license at the time of appointment. 
Examination Method: Non-Competitive Selection for Preferred Service positions.

Job Overview:

Summary: Under immediate supervision, performs sub-professional community and client service work of routine difficulty; and performs related work as required.
Distinguishing Features:  An employee in this class serves as an assistant to professional social workers by transporting and caring for clients. This class differs from that of Social Counselor in that the latter is responsible for professional social work.

Work Activities:

Operating Vehicles, Mechanized Devices, or Equipment:
  1. Operates passenger vehicles to safely maneuver and navigate in traffic.

Identifying Objects, Actions, and Events:

  1. Monitor/observes the work environment, to include behavior of others, to ensure the safety of self and others.
  2. Objectively assesses the behavior of clients/customers and family members to determine the potential need for additional services and immediate interventions.
  3. Monitor appearance, health, behavior, mood, actions, and demeanor of clients/customers to ensure safety, health, and well-being.
  4. Monitor appearance, behavior and interaction of clients/customers, families, providers during in-person visits to provide information to case management staff.

Updating and Using Relevant Knowledge:

  1. Maintain current certification for CPR and First Aid to ensure safety of clients/customers including those who are medically fragile.
  2. Maintain legal requirements for driving.
  3. Maintain annual training as required by policy.

Getting Information:

  1. Utilize active listening to foster accurate and free-flowing two-way communication with clients/customers in order to elicit their perspective about their situation.
  2. Utilize active listening to foster accurate and free-flowing two-way communication with parents, caregivers, and family members in order to elicit their perspective about their situation.
  3. Gathers written and verbal information from coworkers, families, clients/customers, agencies, and service providers to ensure accurate information is included in case file.

Organizing, Planning, and Prioritizing Work:

  1. Incorporates last-minute or unscheduled tasks into current workload to ensure timely and accurate completion of work.
  2. Organizes and prioritizes personal workload using calendars and lists to ensure timely and accurate completion of work.

Performing Administrative Activities:

  1. Enters in time, leave, travel, and expense claims into the appropriate database for payment/reimbursement.
  2. Keep records and/or preparing reports regarding clients/customer, family, provider interactions, transportation, and case activity in order to ensure case files contain current information.
  3. Respond to emails, phone calls, and other correspondence to ensure smooth and effective service delivery.

Establishing and Maintaining Interpersonal Relationships:

  1. Contacts providers or other agencies to arrange and coordinate visits and appointments; exchanging required information, correct errors for clarification purposes.
  2. Maintains professional working relationships with coworkers, agencies, and providers in order to ensure smooth and effective service delivery to clients/customers and families.
  3. Maintain an open dialogue with supervisor and upper management to provide regular updates on case activity.

Inspecting Equipment, Structures, or Material:

  1. Inspect assigned state vehicle to ensure the signals, lights, seatbelts, and other safety features function according to state law.
  2. Inspects car seats, booster seats, safety seats to ensure they are clean, operational, and within service life.
  3. Takes assigned state and leased vehicle to designated mechanic/service provider for cleaning and maintenance.
  4. Maintain mileage and maintenance logs according to procedure.

Performing General Physical Activities:

  1. Install car seats and booster seats into vehicles in accordance with legal requirements to promote clients/customers safety during transport.
  2. Transports clients/customers to appointments by carrying, lifting, accompanying them into and out of cars, buildings, vehicles and aircraft.
  3. Transport medical equipment and personal items by lifting and carrying them in and out of buildings and vehicles.

Interacting With Computers:

  1. Uses office software including but not limited to email, spreadsheets, databases, word processors, Internet search engines to document, research, and enter data.

Competencies (KSA’s):

  1. Sizing up People
  2. Ethics & Values
  3. Integrity & Trust
  4. Boss Relationships
  5. Time Management
  6. Conflict Management
  7. Customer Focus
  8. Listening
  9. Work/Life Balance
  10. Composure


  1. Basic Clerical


  1. Basic Time Management
  2. Basic Coordination
  3. Basic Critical Thinking
  4. Basic Monitoring
  5. Basic Active Listening
  6. Basic Active Learning
  7. Basic Social Perceptiveness
  8. Basic Writing
  9. Basic Reading Comprehension
  10. Basic Service Orientation
  11. Basic Speaking
  12. Basic Persuasion


  1. Basic Oral Expression
  2. Basic Written Comprehension
  3. Basic Written Expression
  4. Basic Multi-limb Coordination
  5. Basic Rate Control
  6. Basic Oral Comprehension
  7. Basic Problem Sensitivity
  8. Basic Auditory Attention
  9. Basic Depth Perception
  10. Basic Time Sharing
  11. Basic Reaction Time
  12. Basic Speed of Limb Movement
  13. Basic Selective Attention
  14. Basic Control Precision
  15. Basic Response Orientation
  16. Basic Far Vision
  17. Basic Glare Sensitivity
  18. Basic Speech Recognition
  19. Basic Wrist Finger Speed
  20. Basic Extent Flexibility
  21. Basic Gross Body Equilibrium
  22. Basic Night Vision
  23. Basic Speech Clarity
  24. Basic Deductive Reasoning
  25. Basic Gross Body Coordination
  26. Basic Hearing Sensitivity
  27. Basic Near Vision
  28. Basic Peripheral Vision

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Passenger Vehicle


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