|Class Title:||COMMUNITY SERVICES ASSISTANT|
|Bargaining Unit:||Use for all Job Titles|
- A valid vehicle operator’s license may be required for employment in some positions;
- Applicants for this class must have no conviction of a felony;
- Complete a criminal history disclosure form in a manner approved by the appointing authority;
- Agree to release all records involving their criminal history to the appointing authority;
- Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
- Submit to a review of their status on the Department of Health’s vulnerable person’s registry;
- Possess a valid motor vehicle operator’s license at the time of appointment.
- Operates passenger vehicles to safely maneuver and navigate in traffic.
Identifying Objects, Actions, and Events:
- Monitor/observes the work environment, to include behavior of others, to ensure the safety of self and others.
- Objectively assesses the behavior of clients/customers and family members to determine the potential need for additional services and immediate interventions.
- Monitor appearance, health, behavior, mood, actions, and demeanor of clients/customers to ensure safety, health, and well-being.
- Monitor appearance, behavior and interaction of clients/customers, families, providers during in-person visits to provide information to case management staff.
Updating and Using Relevant Knowledge:
- Maintain current certification for CPR and First Aid to ensure safety of clients/customers including those who are medically fragile.
- Maintain legal requirements for driving.
- Maintain annual training as required by policy.
- Utilize active listening to foster accurate and free-flowing two-way communication with clients/customers in order to elicit their perspective about their situation.
- Utilize active listening to foster accurate and free-flowing two-way communication with parents, caregivers, and family members in order to elicit their perspective about their situation.
- Gathers written and verbal information from coworkers, families, clients/customers, agencies, and service providers to ensure accurate information is included in case file.
Organizing, Planning, and Prioritizing Work:
- Incorporates last-minute or unscheduled tasks into current workload to ensure timely and accurate completion of work.
- Organizes and prioritizes personal workload using calendars and lists to ensure timely and accurate completion of work.
Performing Administrative Activities:
- Enters in time, leave, travel, and expense claims into the appropriate database for payment/reimbursement.
- Keep records and/or preparing reports regarding clients/customer, family, provider interactions, transportation, and case activity in order to ensure case files contain current information.
- Respond to emails, phone calls, and other correspondence to ensure smooth and effective service delivery.
Establishing and Maintaining Interpersonal Relationships:
- Contacts providers or other agencies to arrange and coordinate visits and appointments; exchanging required information, correct errors for clarification purposes.
- Maintains professional working relationships with coworkers, agencies, and providers in order to ensure smooth and effective service delivery to clients/customers and families.
- Maintain an open dialogue with supervisor and upper management to provide regular updates on case activity.
Inspecting Equipment, Structures, or Material:
- Inspect assigned state vehicle to ensure the signals, lights, seatbelts, and other safety features function according to state law.
- Inspects car seats, booster seats, safety seats to ensure they are clean, operational, and within service life.
- Takes assigned state and leased vehicle to designated mechanic/service provider for cleaning and maintenance.
- Maintain mileage and maintenance logs according to procedure.
Performing General Physical Activities:
- Install car seats and booster seats into vehicles in accordance with legal requirements to promote clients/customers safety during transport.
- Transports clients/customers to appointments by carrying, lifting, accompanying them into and out of cars, buildings, vehicles and aircraft.
- Transport medical equipment and personal items by lifting and carrying them in and out of buildings and vehicles.
Interacting With Computers:
- Uses office software including but not limited to email, spreadsheets, databases, word processors, Internet search engines to document, research, and enter data.
- Sizing up People
- Ethics & Values
- Integrity & Trust
- Boss Relationships
- Time Management
- Conflict Management
- Customer Focus
- Work/Life Balance
- Basic Clerical
- Basic Time Management
- Basic Coordination
- Basic Critical Thinking
- Basic Monitoring
- Basic Active Listening
- Basic Active Learning
- Basic Social Perceptiveness
- Basic Writing
- Basic Reading Comprehension
- Basic Service Orientation
- Basic Speaking
- Basic Persuasion
- Basic Oral Expression
- Basic Written Comprehension
- Basic Written Expression
- Basic Multi-limb Coordination
- Basic Rate Control
- Basic Oral Comprehension
- Basic Problem Sensitivity
- Basic Auditory Attention
- Basic Depth Perception
- Basic Time Sharing
- Basic Reaction Time
- Basic Speed of Limb Movement
- Basic Selective Attention
- Basic Control Precision
- Basic Response Orientation
- Basic Far Vision
- Basic Glare Sensitivity
- Basic Speech Recognition
- Basic Wrist Finger Speed
- Basic Extent Flexibility
- Basic Gross Body Equilibrium
- Basic Night Vision
- Basic Speech Clarity
- Basic Deductive Reasoning
- Basic Gross Body Coordination
- Basic Hearing Sensitivity
- Basic Near Vision
- Basic Peripheral Vision
Tools and Equipment Used:
- Personal Computer
- Fax Machine
- Passenger Vehicle