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COMPUTER OPERATIONS MANAGER 1

Class Title: COMPUTER OPERATIONS MANAGER 1
Bargaining Unit: Use for all Job Titles
Class Code: 075541

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and one year of experience in one of the following areas: (1) leading, supervising, managing, or directing one or more computer operations functions (e.g., data entry, clerical computer operations, machine operations, or computer production control); or, (2) supervising, managing, or directing software systems development or maintenance for a computer system; or (3) diagnosing and resolving software and hardware interaction problems among computer platforms (e.g., microcomputers, mid-range computers, and mainframe computers, as well as peripheral devices attached to the mainframe computer).

OR

Substitution of Experience for Education: Experience in any one of the following areas may be substituted for the required degree on a year-for-year basis to a maximum of four years: (1) leading, supervising, managing, or directing one or more computer operations functions; or, (2) supervising, managing, or directing software systems development or maintenance for a computer system; or, (3) diagnosing and resolving software and hardware interaction problems among computer platforms; or, (4) operating mainframe or mid-range computer equipment; or (5) repairing mainframe or mid-range computers and associated peripherals, or repairing telecommunications network devices.

OR

Substitution of specific associate’s degree for the required bachelor’s degree: Graduation from an accredited college or university with an associate’s degree in computer and information sciences, office supervision and management, business data processing, or business administration and management may substitute for the required bachelor’s degree.

OR

Substitution of graduate course work for the required experience: Any graduate course work in computer and information sciences may substitute for one year of the required experience (36 graduate quarter hours or a master’s degree in computer and information sciences is equivalent to one year of experience).
Other Requirements: Necessary Special Qualifications: None.

Examination Method: Education and Experience, 100%, for Career Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.
Job Overview: Summary: Under general supervision, is responsible for professional supervisory and managerial work of average difficulty; and performs related work as required.

Distinguishing Features: An employee in this class manages (1) all major functional areas (data entry, production control and machine operations) in a small unit or site; (2) one or more major functional areas at a medium sized or moderately complex unit or site or (3) assists in managing one major functional area in a large and/or complex unit or site. Employees in this class supervise activities such as distributed or mainframe computer operations, data processing clerical operations, data entry, production control and scheduling and word processing operations. This class differs from Computer Operations Supervisor in that incumbents of the latter assist in planning, scheduling and supervising operations functions at a small remote or centralized data processing operations site or act as the only operator at a small remote job entry site or shift and supervise subordinate data entry operators and computer operations control staff. This class differs from Computer Operations Manager 2 in that incumbents of the latter manage (1) all major functional areas at a moderate sized and/or moderately complex site, (2) manage one or more, but not all major functional areas at a large and or complex site, (3) function as off-shift manager over all activities at a large and/or complex site or (4) within OIR, serve as manager of a sub function or as off-shift supervisor.
Work Activities: 1. Assigns, trains, supervises and evaluates subordinate data processing and computer operations staff and their work; assists in or makes recommendations on staff employment, retention, promotion, demotion, dismissal and other human resources actions.

2. Plans, schedules and determines priorities on all work to be run on the computer, in order to attain maximum utilization and efficiency of equipment and personnel; ensures that there are no conflicts in the time and sequence of work run on the computer.

3. Consults with information systems analysis staff, departmental personnel and upper management in resolving problems occurring during the implementation, modification and testing of computer programs and information systems; ensures that new systems are properly phased into production status.

4. Assists in or supervises the quality control of data input into the computer and the monitoring of data output for correctness and completeness; identifies computer operations errors and determines and attempts to correct factors causing the errors; consults with computer hardware vendors in correcting equipment malfunctions.

5. Assists in or analyzes site data processing resources and recommends ways to increase efficiency and cost effectiveness of equipment and organization, operations and procedures.

6. Interprets and enforces data processing policies and procedures at the site; may develop and maintain procedures for the operation of data processing equipment.

7. Supervises the preparation and maintenance of routine data processing records and reports such as printing output reports, logs on jobs and tapes run and operation error reports; prepares reports for upper management on the performance and utilization of subordinate operations staff.

8. Trains or supervises the training of subordinate personnel in performing data entry, remote job entry operations, computer operations, production control and scheduling functions.

9. May operate disk drives, tape drives, printers, master consoles, remote job entry and other related peripheral computer equipment in the performance of work.

10. May assist information systems analyst staff in conducting cost and feasibility studies to determine the advisability of converting existing administrative, reporting and statistical systems to electronic data processing systems.

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