Bargaining Unit: Use for all Job Titles
Class Code: 078403

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and experience equivalent to one year of full-time professional experience that primarily involved providing or coordinating veteran staffing or outreach services.

Substitution of Education for Experience: None

Substitution of Experience for Education: Military experience as a commissioned officer or as an enlisted person with the rank of E-4 or higher, may substitute for the required education on a year-for-year basis to a maximum of four years.


One year of full-time experience as a Veterans’ Employment Representative or Veterans’ Outreach Specialist as defined by the VETS Program.

Other Requirements: Necessary Special Qualifications: Applicants for this class must:

  1. Possession of a valid vehicle operator’s license may be required for some positions. In compliance with United States Code Annotated, Title 38, Chapter 41, Section 4103A, the State of Tennessee must fill positions in this class with eligible veterans and must give preference to eligible veterans with disabilities.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview: Summary: Under general supervision, is responsible for professional Employment Security work of average difficulty; provides outreach and employment services to veterans of active military service with Significant Barriers to Employment; and performs related work as required.

Distinguishing Features: An employee in this class conducts personal interviews with veterans with Significant Barriers to Employment visiting a local Employment Security office to determine veterans’ job readiness, work qualifications, and suitability for particular training programs or jobs. This classification conducts veterans’ outreach services to locate and assist veterans with Significant Barriers to Employment. An employee in this class also conducts employers’ outreach services to assist them with satisfying their employment needs as well as outreach to apprenticeship programs for placement of veterans.

Work Activities: Analyzing Data or Information:

  1. Enters data using keyboard to update applicant database.

Communicating with Persons Outside Organization:

  1. Conducts outreach within the community to locate veterans with disabilities.
  2. Effectively advocates for hiring veterans to employers through multiple communication avenues.

Communicating with Supervisors, Peers, or Subordinates:

  1. Effectively communicates with supervisor, peers and other staff to ensure compliance with service to veterans.

Developing Objectives and Strategies:

  1. Develops appropriate strategies for contacting employers and placing veterans.

Establishing and Maintaining Interpersonal Relationships:

  1. Provides excellent customer service to internal and external customers.

Evaluating Information to Determine Compliance with Standards:

  1. Monitors and evaluates office procedures and interviewing activities to assure veterans are receiving priority of service.

Getting Information:

  1. Interviews veterans to assess their employability and refer to potential jobs or appropriate counseling services.
  2. Gathers information about local job and business needs by developing relationships with employers.
  3. Researches and gathers information from the working database to obtain relevant information on individuals through observation and practical application.
  4. Talks with veterans, employers, or other individuals to identify employment barriers.
  5. Gathers information on veterans by interviewing and review current database.
  6. Performs automated file searches to match qualified veterans to job openings.
  7. Follows up with employers, veterans and supportive service agents to determine effectiveness of service provided to veterans.

Identifying Objects, Actions, and Events:

  1. Identifies and posts employment opportunities such as career fairs, chamber of commerce and human resource events etc.

Interpreting the Meaning of Information for Others:

  1. Interprets veterans’ documentation, (DD-214) for eligibility of service.

Judging the Qualities of Things, Services, or People:

  1. Assesses veterans’ job readiness status to include barriers to employment.
  2. Coordinate public relations activities to encourage employers to use the services provided by the local Employment Security office.

Making Decisions and Solving Problems:

  1. Establishes a network with community-based organizations and veterans organizations; contacts employers to inform them of services available and to identify their employment needs.
  2. Follows up with employers to obtain feedback about employment services provided; gathers information about the services that can be provided to veterans through community-based organizations and veterans organizations.
  3. Coordinates employer outreach and public relation activities.
  4. Coordinates public relation activities to encourage employers and veterans to use the services provided by the local Career Center.
  5. Identifies and determines appropriate services and benefits for veterans.
  6. Meets with community-based organizations and veterans organizations to solicit their support and exchange information about respective services provided.

Monitor Processes, Materials, or Surroundings:

  1. Identifies database deficiencies by reviewing appropriate reports.

Organizing, Planning, and Prioritizing Work:

  1. Develops appropriate strategies for contacting employers and placing veterans.
  2. Time management and organizing, planning and prioritizing work.

Processing Information:

  1. Enters essential veteran information into database.
  2. Generates, updates, corrects and submits reports as required.

Resolving Conflicts and Negotiating with Others:

  1. Resolves complaints and elevates as necessary.

Thinking Creatively:

  1. Uses broad spectrum of available local services.

Training and Teaching Others:

  1. Trains office staff to interpret documentation, (DD 214) for eligibility of service.
  2. Conducts workshops such as resume building, interviewing and networking skills.

Updating and Using Relevant Knowledge:

  1. Applies and identifies emerging technologies through the use of available resources and labor market information.

Competencies (KSA’s): Competencies:

  1. Customer Focus
  2. Integrity and Trust
  3. Patience
  4. Presentation Skills
  5. Time Management
  6. Written Communication


  1. Clerical
  2. Communication and Media
  3. Customer and Personal Service
  4. Education and Training
  5. English Language
  6. Law and Government
  7. Sales and Marketing


  1. Active Learning
  2. Active Listening
  3. Coordination
  4. Critical Thinking
  5. Instructing
  6. Judgment and Decision Making
  7. Learning Strategies
  8. Monitoring
  9. Negotiation
  10. Persuasion
  11. Process Evaluation
  12. Reading and Comprehension
  13. Service Orientation
  14. Social Perceptiveness
  15. Speaking
  16. Time Management
  17. Writing


  1. Deductive Reasoning
  2. Flexibility of Closure
  3. Fluency of Ideas
  4. Inductive Reasoning
  5. Memorization
  6. Oral Comprehension
  7. Oral Expression
  8. Originality
  9. Problem Sensitivity
  10. Selective Attention
  11. Speech Clarity
  12. Speech Recognition
  13. Written Comprehension

Written Expression
Tools and Equipment Used:

  1. Personal Computer/ Laptop
  2. Fax Machine
  3. Telephone
  4. Printer
  5. Copy Machine
  6. Scanner
  7. Vehicle
  8. Calculator


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