Bargaining Unit: Use for all Job Titles
Class Code: 045745
Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to substantial (five or more years of) full-time increasingly responsible adult security work including, at least, three years of supervisory experience.
Substitution of Education for Experience: One year of experience as an Inmate Relations Coordinator may be substituted for one year of the required supervisory experience.

Other Requirements:

Necessary Special Qualifications: Applicants for this class must:
  1. Be willing to and able to qualify with, carry, and use assigned weapons;
  2. Be at least eighteen (18) years of age on the date of application;
  3. Be a citizen of the United States;
  4. Have a good moral character, as determined by investigation;
  5. Complete a criminal history disclosure form in a manner approved by the appointing authority;
  6. Agree to release all records involving their criminal history to the appointing authority;
  7. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  8. Have no conviction for a felony or any domestic assault convictions or have been discharged under any than honorable conditions from any branch of the United States Armed Forces;
  9. Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
  10. Pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
  11. Submit to and pass a pre-employment screening test for the use of illegal drugs.
  12. Possess a valid motor vehicle operator’s license;
  13. Upon appointment, successfully complete all additional prescribed course of instruction at the Tennessee Correction Academy and any and all on-line training.
Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for correctional supervisory work of considerable difficulty; and performs related work as required.

Distinguishing Features: This is the highest supervisory class in the Correctional Officer sub-series. An employee in this class performs supervisory correctional work at a state correctional facility in supervising the entire security force on a shift. This class differs from that of a Correctional Lieutenant in that an incumbent of the latter is responsible for acting as the shift supervisor or acts as the assistant shift supervisor.

Work Activities:

Assisting and Caring for Others:
  1. Oversees the response by staff and outside agencies to emergencies such as medical needs, escapes, fires and natural disasters.
Inspecting Equipment, Structures, or Material:
  1. Ensures assigned security devices are thoroughly checked and inspected to ensure proper operation.
Evaluating Information to Determine Compliance with Standards:
  1. Inspects Correctional Facility for compliance of policies and procedures mandated by state standards.
  2. Maintains knowledge of, complies with, and enforces all institutional policies, rules, procedures and regulations including ACA standards.
Scheduling Work and Activities:
  1. Assigns security staff members to their assigned areas ensuring that all critical and essential posts are filled through proper roster management.
  2. Plans activities to ensure that operational and strategic priorities are met, and conflicts in scheduling and responsibility do not arise.
  3. Approves/denies requested leave of subordinates to ensure no conflict with shift staffing.
Performing General Physical Activities:
  1. Performs security inspections (i.e., physical fence and ground checks) to ensure areas are in compliance with security standards.
  2. Assists in breaking up fights or other potentially dangerous situations by persuasion or use of physical force.
  3. Restrains, secures or control inmates using restraint devices, as necessary. 
Getting Information:
  1. Receives information from internal and external sources to ensure the safety and security of the institution and public.
  2. Receives information from subordinates for preparation of disciplinary actions on inmates and staff.
Monitor Process, Materials, or Surroundings:
  1. Oversees and monitors all calculated use of force incidents such as cell extractions per policy.
  2. Oversees the performance of all security functions to ensure compliance with TDOC-Institutional policies and procedures to ensure a safe and secure facility.
  3. Monitors facility entrances and exits to screen visitors, volunteers, and employees to ensure compliance with policies and procedures to prevent escapes.
  4. Monitors the performance of assigned subordinates.
  5. Monitors staff to ensure proper accountability and care for all assigned security equipment/devices.
  6. Supervises and directs staff in participation in the supervision of inmate activities to ensure the safe operation of the facility.
  7. Ensures compliance with established fire and safety codes and sanitation procedures.
  8. Monitors cell searches/housing units and buildings in compliance with policy.
  9. Monitors video surveillance equipment to ensure employees and inmates are in compliance with policies and procedures.
  10. Monitors the behavior of subordinates for compliance with TDOC/institution policies, procedures and standards.
  11. Observes inmates to ensure that established policies and procedures are followed.
  12. Observes the process of the in-take of inmates.
Resolving Conflicts and Negotiating with Others:
  1. Settles disputes through mediation with affected parties, both internal and external sources to promote better customer service.
  2. Implements measures to reduce potential conflicts by making proper referrals.
Coordinating the Work and Activities of Others:
  1. Coordinates the activities of subordinates to ensure that operational and strategic priorities are met, and conflicts in scheduling and responsibility do not arise.
Documenting/Recording Information:
  1. Prepares and approves a variety of records and reports such as shift reports, after-action reports, daily logs, attendance records, pay rosters, discipline reports, inmate passes for court and doctor appointments, and daily population records to ensure accountability for the safety of the inmates, staff and public.
  2. Documents and reviews performance evaluations for subordinates.
Communicating with Supervisors, Peers, or Subordinates:
  1. Providing and communicating information to supervisors and subordinates concerning the daily activities in regards to staff and inmates.
Staffing Organizational Units:
  1. Assists and makes recommendations with interviewing, hiring, and promoting.
Training and Teaching Others:
  1. Coordinates and oversees the training of employees in the daily operations of the facilities.
Interacting with Computers:
  1. Approves all payable time for subordinates.
  2. Enters performance and interim reviews into state database.
Performing Administrative Activities:
  1. Completes administrative paperwork and/or supervises the preparation of maintenance or records, forms, or reports using computer based programs.
Guiding, Directing, and Motivating Subordinates:
  1. Guides and assesses the performance standards to identify strengths and weaknesses of subordinates to enhance job performance.
  2. Motivates subordinates to enhance their job performance.
  3. Supervises assigned subordinates in their assigned duties in order to meet the goals of the institution.
  4. Assigns supervisors subordinates to evaluate and mentor.

Competencies (KSA’s):

  1. Decision Quality
  2. Dealing with Ambiguity
  3. Directing Others
  4. Managing Through Systems
  5. Informing
  6. Command Skills
  7. Conflict Management
  8. Drive for Results
  9. Approachability
  10. Ethics and Value
  11. Integrity and Trust
  1. Administration and Management
  2. Clerical
  3. Customer and Personal Service
  4. Law and Government
  5. Personnel and Human Resources
  6. Public Safety and Security
  1. Active Learning
  2. Active Listening
  3. Critical Thinking
  4. Monitoring
  5. Reading Comprehension
  6. Speaking
  7. Writing
  8. Coordination
  9. Instructing
  10. Negotiation
  11. Persuasion
  12. Service Orientation
  13. Complex Problem Solving
  14. Equipment Selection
  15. Judgment and Decision Making
  16. Management of Material Resources
  17. Management of Personnel Resources
  1. Number Facility
  2. Oral Comprehension
  3. Oral Expression
  4. Problem Sensitivity
  5. Time Sharing
  6. Written Comprehension
  7. Written Expression
  8. Speech Clarity
  9. Speech Recognition

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Printer
  4. Copy / Fax Machine
  5. Motor Vehicles
  6. Two-Way Radio
  7. Batons
  8. Electronic Restraint Devices
  9. Handcuffs
  10. Leg Irons
  11. Firearms
  12. Chemical Agents
  13. Waist Chain, Black Box, Pad Lock
  14. Keys
  15. Bullet Proof Vest
  16. Stab Resistant Vest
  17. Video Recorder


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