Bargaining Unit: Use for all Job Titles
Class Code: 073631
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and experience equivalent to substantial (five or more years of) full-time varied increasingly responsible professional correctional experience.
Substitution of Education for Experience: Additional graduate coursework in a field pertinent to correctional work may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.
Substitution of Experience for Education: Qualifying full-time professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Other Requirements:

Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for correctional program managerial work of average difficulty; and performs related work as required.
Distinguishing Features: An employee in this class is responsible for assisting in the direction of a correctional program of average difficulty, such as an institutional classification or treatment program or residential group homes. This class differs from that of Correctional Program Manager 2 in that an incumbent of the latter is responsible for a program of greater scope and complexity.

Work Activities:

Judging the Qualities of Things, Services, or People: 
  1. Assists staff in their decision making processes as required by code, policy, and procedures.

Developing and Building Teams:

  1. Promote team building, staff development, and cooperation with other team members in order to promote a more effective and productive work environment.

Resolving Conflicts and Negotiating with Others:

  1. Communicate effectively with others to resolve conflicts quickly and efficiently.
  2. Follow due process procedures to report unresolved conflicts.

Organizing, Planning, and Prioritizing Work:

  1. Processes and organizes all work projects according to their priorities in order to complete all required work in a timely manner.
  2. Review the organization and plan for work of staff under their supervision to ensure that operational requirements and goals are met as required by code, policy, and procedures.

Performing for or Working Directly with the Public:

  1. Performs duties and functions in a professional manner toward the public as a representative of the agency as required by code, policy, and procedures.

Thinking Creatively: 

  1. Designs and implement new programs to meet the changing organizational needs and priorities within the Tennessee Department of Corrections.
  2. Consistently recognizes the job tasks that need to be performed and carries them out without prompting.
  3. Defines report requirements and the layouts needed to complete assigned projects.

Communicating with Supervisors, Peers, or Subordinates:

  1. Effectively communicates with other staff and supervisors concerning events, activities, and policies related to offenders and the agency to promote effective completion of work tasks and a harmonious working environment as required by code, policy, and procedures.
  2. Communicate with users/sponsors when researching system requirements to ensure sound planning and coordination of the project schedules and design needed for the project.
  3. Ensue that new/updated system procedures/functionality are communicated to users for assigned projects.

Establishing and Maintaining Interpersonal Relationships:

  1. Interacts in a positive manner with other staff members, fellow employees, other agencies, and the public to foster and maintain a harmonious working environment.
  2. Collaborate with other team members, managers, directors, and/or customers during all phases of the project.
  3. Supports mission-critical decisions made by supervisors, managers, and directors.

Developing Objectives and Strategies:

  1. Ensures that program objectives are clearly linked to budget proposals and requirements set by policy, procedures, and legal code.
  2. Sets challenging personal goals for each major task; and work to meet or exceed each goal.

Coordinating the Work and Activities of Others:

  1. Promote team building, staff development, and cooperation with other team members in order to promote a more effective and productive work environment.

Guiding, Directing, and Motivating Subordinates:

  1. Provides coaching, performance expectations, and performance evaluation reviews for staff as required by code, policy, and procedures.
  2. Provide job performance guidance, analysis, and performance evaluations to their employees as required by code, policy, and procedures.
  3. Follow departmental policy and procedure guidelines when giving information and guidance to all staff.
  4. Consistently sets a professional example for fellow employees by demonstrating positive work habits.

Estimating the Quantifiable Characteristics of Products, Events, or Information:

  1. Provide estimates and projections of deadline goals for completion of assigned projects and tasks.
  2. Plans personal and staff’s work schedules to accommodate activities for monitoring staff activities and performance.
  3. Coordinates events such as staff meetings and public activities and determines the needs for the conduct of the activities as required by code, policy, and procedures.

Scheduling Work and Activities:

  1. Accomplishes work in such a manner that allows new/or additional work to be routinely taken on.
  2. Provides work estimates and projected deadlines for assigned projects.
  3. Set the work schedule and requirements for staff under their supervision.

Training and Teaching Others:

  1. Mentors and/or assists in training of new staff and current staff in order to promote staff development and to improve work performance within the unit.
  2. Develop new training as needed in order to meet the changing needs and missions within the organization.
  3. Plans and coordinates public meetings, workshops, and seminars for the purpose of providing information and educational services regarding the work and mission of the agency.

Evaluating Information to Determine Compliance with Standards:

  1. Participate in the development of evaluation methodology to determine offender program/treatment effectiveness.
  2. Review files, computer information, and reports to verify staff adherence to requirements for offender reporting, record keeping, fiscal, and personnel management processes as required by code, policy, and procedure.
  3. Develops formats, submits, and distributes new and amended policies and forms in accordance with TDOC policy, procedures, and the legal codes governing them.
  4. Conducts annual review of forms and policies to determine which should be discarded, modified, or continued for use as required by code, policy, and procedures.
  5. Gathers and organizes information to identify problems with processes or procedures.

Provide Consultation and Advice to Others:

  1. Answer questions for offenders, staff, and others as required by code, policy, and procedures.
  2. Recommend changes and improvements in the processes and procedures for work activities to improve unit operational performance.

Making Decisions and Solving Problems:

  1. Ensures that staff under their personal supervision understands their personal job responsibilities as required by code, policy, and procedures.
  2. Evaluates all relevant information in a project to make decisions and recommend solutions and possible alternate courses of action to meet the objectives of the project.
  3. Evaluate tests of programs and processes to verify their ability to meet the design functionality requirements for the project.

Updating and Using Relevant Knowledge:

  1. Attends and participates in all required in-service and pre-service training related to applying new knowledge to their job requirements as required by code, policy, and procedures.
  2. Ensures staff attends and participates in all required in-service and pre-service training related to applying new knowledge and to their job requirements as required by code, policy and procedures.
  3. Attend user/client group meetings to update current projects and assignments.
  4. Participate in self-mastery and mentoring to gain new skills to apply to their work.

Processing Information:

  1. Provide required monthly, quarterly, and annual reports on Correction’s progress in meeting its goals and objectives.
  2. Provide Adhoc reports as required.
  3. Ensures all correspondence is available to appropriate individual(s); groups in a timely manner as required by code, policy, and procedures.
  4. Reviews materials and suggests solutions to data entry problems and discrepancies.

Analyzing Data or Information:

  1. Communicates with users/or sponsors when researching system requirements to insure sound planning and coordination of project schedules and design to meet the requirements of the projects.
  2. Prepares written descriptions/diagrams of the systems program functionality needed to meet the needs of the assigned projects.
  3. Participate in the development of analytical reports, dashboards, or other means of presenting data for agency, legislative, or public consumption.
  4. Coordinate the identification of the separate components of an offender’s sentence structure to explain the offender’s sentence history to the interested parties, public, and public officials.

Identifying Objects, Actions, and Events:

  1. Accurately determines the critical and non-critical elements of a process or project and gathers information to meet the project’s priorities.
  2. Reviews reports on offenders to determine release eligibility, expiration of sentences to provide needed information to interested parties.

Communicating with Persons Outside Organization:

  1. Represent the organization in a variety of formal and informal contacts with the public, other agencies, and staff.
  2. Exchanges information with law enforcement officers, district attorneys, other state agencies, and other states related to offenders.

Staffing Organizational Units:

  1. May participate in the hiring process for staffing the unit.

Interpreting the Meaning of Information for Others:

  1. Translate the meaning of data/reports for end users in a clear and concise manner.
  2. Explain the requirements and standards required by code, policy, and procedures to staff under their supervision and others as required.

Performing Administrative Activities:

  1. Maintain files, reports, and records for daily operations, personnel, and administration as required by code, policy, and procedures.

Monitor Processes, Materials, or Surroundings:

  1. Analyze data for projects to evaluate solutions or to develop alternate solutions to problems.
  2. Monitors staff input and work to suggest solutions to data entry problems or discrepancies.
  3. Ensure that offender records and reports are complete, accurate, and properly stored as required by code, policy and procedures.
  4. Reviews paperwork completed by staff and offenders for accuracy as required by code, policy, and procedures.
  5. Regularly checks the work of others to ensure that necessary quality and performance standards are met.

Operating Vehicles, Mechanized Devices, or Equipment:

  1. May operate State equipment and vehicles in the conduct of their work.

Interacting With Computers:

  1. Uses a computer in the conduct of their daily work activities and for communication related to their work with other staff and agencies.

Assisting and Caring for Others:

  1. Respond appropriately when personal assistance is needed.

Getting Information:

  1. Receives and completes requests for data on offenders and all phases of corrections operations from interested parties, public, offenders, and public officials at all levels.
  2. Contacts a variety of public officials regarding offender information and records as required by law, policy, and procedures.
  3. Reviews time and attendance data on staff under their supervision.
  4. Observe staff interacting with the public.
  5. Makes and receives inquiries regarding the needs for static and interactive forms and reports for TDOC staff.

Documenting/Recording Information:

  1. Creates, designs, and maintains materials to document program or project status toward meeting goals and objectives.
  2. Documents and records personal working time and travel.

Monitoring and Controlling Resources:

  1. May review offender travel requests for accuracy and proper calculations as required by code, policy and procedures.
  2. Ensure that offender records used for projects are complete, accurate, and properly stored as required by policy and procedures.

Inspecting Equipment, Structures, or Material:

  1. Ensure that video conferencing equipment works properly, prior to its scheduled use.

Competencies (KSA’s):

  1. Problem Solving
  2. Written Communications
  3. Business Acumen
  4. Dealing with Ambiguity
  5. Functional/Technical Competencies
  6. Informing
  7. Priority Setting
  8. Confronting Direct Reports
  9. Ethics and Values
  10. Managing Vision and Purpose


  1. Administration and Management
  2. Education and Training
  3. Computers and Electronics
  4. Customer and Personal Service


  1. Active Listening
  2. Critical Thinking
  3. Speaking
  4. Monitoring
  5. Judgment and Decision Making
  6. Reading Comprehension
  7. Complex Problem Solving
  8. Writing
  9. Social Perceptiveness
  10. Time Management


  1. Deductive Reasoning
  2. Inductive Reasoning
  3. Time Management
  4. Oral Expression
  5. Written Expression
  6. Written Comprehension

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Automobile


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