Bargaining Unit: Use for all Job Titles
Class Code: 045743
Education and Experience:  Education equivalent to graduation from a standard high school and experience equivalent to three years of varied full-time adult or youth security work, including one year of supervisory or inmate relations coordinator experience and one year of adult correctional security experience; qualifying full-time employment as a Correctional Officer with the State of Tennessee may be substituted for the required education on a year-for-year basis.

Other Requirements:

Necessary Special Qualifications: Applicants for this class must:
  1. Be willing to and able to qualify with, carry, and used assigned weapons;
  2. Be at least eighteen (18) years of age on the date of application;
  3. Be a citizen of the United States;
  4. Have a good moral character, as determined by investigation;
  5. Complete a criminal history disclosure form in a manner approved by the appointing authority;
  6. Agree to release all records involving their criminal history to the appointing authority;
  7. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  8. Have no conviction for a felony or any domestic assault convictions or have been discharged under any other than honorable conditions from any branch of the United States armed forces;
  9. Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
  10. Pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
  11. Submit to and pass a pre-employment screening test for use of illegal drugs;
  12. Possess a valid motor vehicle operator’s license at the time of appointment;
  13. Upon appointment, successfully complete all additional prescribed course of instruction at the Tennessee Correction Academy and any and all on-line training.
Examination Method:  Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary:  Under general supervision, performs correctional supervisory work of average difficulty; and performs related work as required.
Distinguishing Features:  An employee in this class supervises correctional work at a state correctional facility involving the custody, transportation, and rehabilitation of inmates, and may be assigned to work any shift. This class differs from that of Correctional Corporal in that an incumbent of the latter is responsible for acting as assistant shift supervisor or shift supervisor.

Work Activities:

Performing General Physical Activities:
  1. Assists in breaking up fights or other potentially dangerous situations by persuasion or the use of physical force.
  2. Restrains, secures or controls inmates using restraint devices as necessary.
  3. Supervises or performs searches of inmates and vehicles and conducts shakedowns of cells for valuables and contraband to ensure safety. 
Assisting and Caring for Others:
  1. Responds as a first responder to emergencies such as medical needs, escapes, fires, and natural disasters. 
Resolving Conflicts and Negotiating with Others:
  1. Settles disputes regarding inmates and staff to ensure safety. 
Performing for or Working Directly with the Public:
  1. Monitors facility entrances and exits to screen visitors, volunteers, and employees to ensure compliance with policies and procedures to prevent escapes. 
Documenting/Recording Information:
  1. Performs special security functions for the in-take processing of inmates to ensure the accountability of inmates.
  2. Prepares a variety of records and reports such as shift reports, daily logs, disciplinary reports, inmate passes for court and doctor appointments, and daily population records to ensure accountability for the safety of the inmates, staff, and public.
  3. Documents and reviews performance evaluations for subordinates. 
Coordinating the Work and Activities of Others:
  1. Plans and coordinates the activities of assigned subordinates who oversee various programs to ensure that operational and strategic priorities are met, and conflicts in scheduling and responsibility do not arise.
Training and Teaching Others:
  1. Instructs employees and provides on the job training including training for emergency situations.
Evaluating Information to Determine Compliance with Standards:
  1. Inspects correctional facility for compliance of policy and procedures that are mandated by the state standards.
  2. Maintains knowledge of, complies with, and enforces all institutional policies, rules, procedures and regulations including ACA standards.
  3. Confiscation and storage of inmate property. 
Performing Administrative Activities:
  1. Completes administrative paperwork or supervises the preparation of records, forms, or reports. 
Inspecting Equipment, Structures, or Material:
  1. Maintains accountability and care for all assigned equipment such as baton, handcuffs, keys, radio, weapons, to include all security devices.  
Getting Information:
  1. Processes the in-take of inmates.
  2. Conducts head counts to ensure that each inmate is present.
  3. Observes inmates to ensure that established policies and procedures are followed. 
Staffing Organizational Units:
  1. Assists and makes recommendations with interviewing, hiring and promoting. 
Monitor Processes, Material, or Surroundings:
  1. Performs special security functions such as the transportation of inmates.
  2. Supervise and direct a small staff and participates in the supervision of inmate activities in housing units, dining areas, recreation and work areas, visitation, personal property, and recreational needs of the inmates to ensure all the safe custody, discipline, and welfare of inmates to prevent violence or escape.
  3. Monitors the process of mail delivery to housing units. 
Interacting with Computers:
  1. Records all information such as incidents, disciplinary actions and activities on the State’s database. 
Communicating with Supervisors, Peers, or Subordinates:
  1. Communicates information to supervisors and subordinates concerning the daily activities in regards to staff and inmates. 
Guiding, Directing, and Motivating Subordinates:
  1. Assigns first-line supervisors their subordinates to evaluate and mentor.
  2. Guides, monitors and sets performance standards in order to provide guidance to subordinates.
  3. Supervises assigned subordinates in their assigned duties in order to meet the goals of the institution.

Competencies (KSA’s):

  1. Learning on the Fly
  2. Drive for Results
  3. Organizational Agility
  4. Informing
  5. Decision Quality
  6. Delegation
  7. Conflict Management
  8. Hiring and Staffing
  9. Presentation Skills
  10. Building Effective Teams


  1. Computers and Electronics
  2. Clerical
  3. Customer and Personnel Service
  4. Education and Training
  5. Law and Government
  6. Mathematics
  7. Personnel and Human Resources
  8. Public Safety and Security
  9. Telecommunications
  10. Transportation
  1. Active Learning
  2. Active Listening
  3. Critical Thinking
  4. Monitoring
  5. Reading Comprehension
  6. Speaking
  7. Writing
  8. Instructing
  9. Negotiation
  10. Persuasion
  11. Service Orientation
  12. Social Perceptiveness
  13. Complex Problem Solving
  14. Equipment Selection
  15. Operation and Control
  16. Judgment and Decision Making
  17. Management of Personnel Resources
  18. Time Management
  1. Category Flexibility
  2. Deductive Reasoning
  3. Inductive Reasoning
  4. Memorization
  5. Number Facility
  6. Oral Comprehension
  7. Oral Expression
  8. Problem Sensitivity
  9. Selective Attention
  10. Spatial Orientation
  11. Time Sharing
  12. Written Comprehension
  13. Written Expression
  14. Reaction Time
  15. Sound Localization
  16. Speech Clarity
  17. Speech Recognition

Tools and Equipment Used:

  1. Personal Computer
  2. Telephone
  3. Printer
  4. Copy Machine / Fax Machine
  5. Motor Vehicles
  6. Radio
  7. Batons
  8. Electronic Restraint Devices
  9. Handcuffs
  10. Leg Irons
  11. Firearms
  12. Chemical Agents
  13. Waist Chain, Black Box, Pad Lock
  14. Keys
  15. Bullet Proof Vest
  16. Stab Resistant Vest
  17. Video Recorder


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